Coveo is a market-leader that provides real value from Day 1 - Driving conversions, site engagement, customer and employee satisfaction, and decreasing customer support costs - all while increasing your enterprise's profitability. This multi-tenant cloud-based platform is a highly scalable,...
Sylphina is a SaaS integrated with Amazon Connect, offering an enhanced browser phone and visualization and analysis capabilities for managers. Features: Browser phone: Allows setting the calling number and checking call history. Agent list: Provides a list function for checking agent status and...
Bot Libre is a free open source platform that lets you install on your own Amazon EC2 instance, and host bots for your own projects and clients. Hosting on your own instance gives you complete control of your data and privacy. Chat and chatbots are the new application paradigm that is replacing...
Linux/Unix, CentOS 7 - 64-bit Amazon Machine Image (AMI)
Operata is the service monitoring and assurance platform built for Amazon Connect. Operata Monitoring continuously captures performance of the end-to-end communication chain, gathering agent feedback, softphone events, softphone logs and environmental data. Operata Assurance generates real calls to...
Yess is a powerful GTM software that helps you understand your data, makes GTM a collaborative company-wide team sport, and enables precise engagement with your prospects and customers.
Staffing shortages plague our nation's Public Safety Answering Points or PSAPs. With a decrease in personnel and an increase in the number of total public safety calls, PSAPs require transformational solutions to ensure that the non-emergency citizen caller gets the information they need in a...
Linux/Unix, Ubuntu 22.04 - 64-bit Amazon Machine Image (AMI)
Free Trial
Starting from $0.01 to $0.09/hr for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for support. Asterisk, developed by Digium, is a powerful open-source framework designed for creating and deploying custom...
Linux/Unix, Ubuntu 24.04 - 64-bit Amazon Machine Image (AMI)
NEONNOW for Amazon Connect is an omnichannel agent softphone and agent desktop designed for contact centers to manage their customer interaction requirements. NEONNOW for Amazon Connect accelerates Amazon Connect contact centre deployments. NEONNOW for Amazon Connect provides common out of the...
Building and scaling human-like virtual assistants is simplified through XO. With a no-code interface and the power of Large Language Models (LLMs) and Generative AI, Automation AI enables users to design, build, train, test, deploy, and manage AI-first Virtual Assistants, streamlining the...
Your contact center is critical to your business. Customers' often form impressions of your business solely based on their interaction with your agents. TASKE Cloud integrates with Amazon Connect to provide superior customer service reporting and analytics for your omnichannel contact center. Now...
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