Customer Retention: Beginner
14 POSTS
Just getting your feet wet? These articles will walk you through customer retention fundamentals and best practices.
![How to Calculate Churn Rate in 5 Easy Steps [Definition + Formula]](https://knowledge.hubspot.com/hubfs/ai%20customer%20service%20predictions%20%283%29.webp)
![Customer Churn — What It Is And Why It Matters for Every Business [Definition]](https://www.hubspot.com/hubfs/what-is-customer-churn-1-20241021-9890759.webp)
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17 Templates to Help You Put the Customer First
Resources to help you engage and delight your customers
Customer Retention: Intermediate
5 POSTS
If you're ready to delve more deeply into customer retention, check out the links below.
Customer Retention: Advanced
4 POSTS
Customer retention experts: dive into these posts.
![How to Build a Strong Voice of the Customer Program [Infographic]](https://53.fs1.hubspotusercontent-na1.net/hubfs/53/voice-of-the-customer-program.jpg)
