User Support

Priority Support for Everyone

Our team becomes an extension of your team to handle any support requests.

Expert support for students, faculty and your IT team

Alongside fully managed hosting, we're also committed to providing top tier support for your entire campus. Our SysAdmin, DevOps and hosting specialists are available around the clock to assist you.

You'll also have a dedicated account manager who will understand your situation, ensuring you won't need to repeat your issues, needs and preferences, and get you the right support quickly.

Discuss your requirements with our experts

Additional support for faculty & students

Your faculty and students will have access to helpful guides to assist them with changing and editing their site themes, content management, plugins, and privacy controls. You can also choose to add-on additional customer support via email.

View end user documentation

All hours support

Private tickets, email, phone & Zoom

Need to ask a quick question, have a chat or walk through a process? We're available through any channel you prefer.

Slack

For your super admins, we can set up a private Slack channel for real-time communication.

Documentation

Our comprehensive help documentation is always available to reference on our website for your IT staff, teachers and students.

Training webinars

You can also book live training webinars for your IT staff, teachers and students as needed.

View tech support documentation