research-article

Hollaback!:the role of storytelling online in a social movement organization

Authors:

MichaelanneDye,

Amy S.BruckmanAuthors Info & Claims

CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work

Pages477-490

https://doi.org/10.1145/2441776.2441831

Published:23 February 2013Publication History

Abstract

CSCW systems are playing an increasing role in activism. How can new communications technologies support social movements? The possibilities are intriguing, but as yet not fully understood. One key technique traditionally leveraged by social movements is storytelling. In this paper, we examine the use of collective storytelling online in the context of a social movement organization called Hollaback, an organization working to stop street harassment. Can sharing a story of experienced harassment really make a difference to an individual or a community? Using Emancipatory Action Research and qualitative methods, we interviewed people who contributed stories of harassment online. We found that sharing stories shifted participants' cognitive and emotional orientation towards their experience. The theory of "framing" from social movement research explains the surprising power of this experience for Hollaback participants. We contribute a way of looking at activism online using social movement theory. Our work illustrates that technology can help crowd-sourced framing processes that have traditionally been done by social movement organizations.

References

[1]

Bar, F., Brough, M., Costanza-Chock, S., Gonzalez, C., Wallis, C., and Garces, A. Mobile Voices: A Mobile, Open Source, Popular Communication Platform for First-Generation Immigrants in Los Angeles. Unpublished paper presented at the Preconference workshop at the International Communication Association, (2009).

[2]

Bardzell, S. and Bardzell, J. Towards a Feminist HCI Methodology: social science, feminism, and HCI. CHI (2011).

Digital Library

[3]

Bardzell, S. Feminist HCI: Taking Stock and Outlining an Agenda for Design. CHI (2010).

Digital Library

[4]

Bell, L. A. Storytelling for social justice: Connecting narrative and the arts in antiracist teaching. Taylor & Francis, 2010.

[5]

Benford, R. and Snow, D. Framing Processes and Social Movements: An Overview and Assessment. Annual Review of Sociology 26, (2000), 611--639.

[6]

Bidwell, N. J., Reitmaier, T., Marsden, G., and Han-sen, S. Designing with Mobile Digital Storytelling in rural Africa. CHI (2010).

Digital Library

[7]

Di Blas, N., Paolini, P., and Sabiescu, A. Collective Digital Storytelling at School as a Whole-Class Interaction. IDC (2010).

Digital Library

[8]

Cao, X., Lindley, S. E., Helmes, J., and Sellen, A. Telling the Whole Story: anticipation, inspiration and reputation in a field deployment of TellTable. CSCW (2010).

Digital Library

[9]

Christensen, H. S. Political activities on the Internet: Slacktivism or political participation by other means? First Monday 16, 2--7 (2011).

[10]

Coleman, G. Anonymous: From the Lulz to Collective Action. The New Everyday: A Media Commons Project 6, (2011).

[11]

Crabtree, A., Rodden, T., and Mariani, J. Collaborating around collections: informing the continued development of photoware. CSCW (2004).

Digital Library

[12]

Cutrell, E. Technology for emerging markets at MSR India. CSCW (2011).

Digital Library

[13]

Davis, J. E. Stories of change: Narrative and social movements. State Univ of New York Pr, 2002.

[14]

Diakopoulos, N. A. and Shamma, D. A. Characterizing debate performance via aggregated twitter sentiment. CHI (2010).

Digital Library

[15]

Dimond, J. Feminist HCI For Real: Designing Technology in Support of a Social Movement. Dissertation. Georgia Institute of Technology 2012.

[16]

Erickson, T. Design as storytelling. Interactions 3, 4 (1996), 30--35.

Digital Library

[17]

Foth, M., Choi, J. H., and Satchell, C. Urban informatics. CSCW (2011).

Digital Library

[18]

Frohlich, D. M., Rachovides, D., Riga, K., et al. StoryBank: mobile digital storytelling in a development context. CHI (2009).

Digital Library

[19]

Ganz, M. The power of story in social movements. unpublished paper for the Annual Meeting of the American Sociological Association, Anahem, California, August, (2001).

[20]

Gardner, C. B. Passing by: Gender and public harassment. Univ of California Pr on Demand, 1995.

[21]

Garrett, R. K. Protest in an information society: A review of literature on social movements and new ICTs. Information, Communication & Society 9, 2 (2006), 202--224.

[22]

Gelsomino, M. The Zapatista Effect: Information Communication Technology Activism and Marginalized Communities. Faculty of Information Quarterly 2, 2 (2010).

[23]

Gilbert, E. and Karahalios, K. Widespread worry and the stock market. ICWSM (2010).

[24]

Gladwell, M. Twitter, Facebook, and social activism. The New Yorker, 2010.

[25]

Grimes, A., Bednar, M., Bolter, J. D., and Grinter, R. E. EatWell: sharing nutrition-related memories in a low-income community. CSCW (2008).

Digital Library

[26]

Grimes, A., Tan, D., and Morris, D. Toward technologies that support family reflections on health. GROUP, ACM (2009).

Digital Library

[27]

Hardt, M. and Negri, A. The Fight for 'Real Democracy' at the Heart of Occupy Wall Street. Foreign Affairs {Online} 11, (2011).

[28]

Hayes, G. The Relationship of Action Research to HCI. Transactions on Computer-Human Interaction 18, 3 (2011).

Digital Library

[29]

Herr, K. and Anderson, G. L. The action research dissertation: A guide for students and faculty. Sage Publications, Inc, 2005.

[30]

Jagori and UNIFEM. Safe City Free of Violence against Women and Girls Initiative. (2010).

[31]

Jordan, T. and Taylor, P. A. Hacktivism and cyberwars: rebels with a cause? Psychology Press, 2004.

[32]

Kearl, H. Stop street harassment: Making public places safe and welcoming for women. Praeger Publishers, 2010.

[33]

Kolko, B. E., Hope, A., Brunette, W., et al. Adapting collaborative radiological practice to low-resource environments. CSCW (2012)

Digital Library

[34]

Lambert, J. Digital storytelling: capturing lives creaing community. (2006).

[35]

Lu, F., Tian, F., Jiang, Y., et al. ShadowStory: creative and collaborative digital storytelling inspired by cultural heritage. CHI (2011)

Digital Library

[36]

Macmillan, R., Nierobisz, A., and Welsh, S. Experiencing the streets: Harassment and perceptions of safety among women. Journal of Research in Crime and Delinquency 37, 3 (2000), 306--322.

[37]

Masters, J. The History of Action Research. Action Research Electronic Reader, (1995).

[38]

McAdam, D., Zald, M. N., and McCarthy, J. D. Comparative perspectives on social movements. Cambridge University Press Cambridge, 2004.

[39]

Meier, P. P. The Impact of the Information Revolution on Protest Frequency in Repressive Contexts. International Studies Association annual meeting, New York, NY, March, (2009), 1994--2003.

[40]

Miles, M. B. and Huberman, A. M. Qualitative data analysis: An expanded sourcebook. SAGE publications, Inc, 1994.

[41]

Monroy-Hernández, A. and Yun, F. A monkey and a stick figure: stories of remixing and social creativity. CSCW (2012)

Digital Library

[42]

Morozov, E. The brave new world of slacktivism. Foreign Policy 19, (2009).

[43]

Newman, M. W., Lauterbach, D., Munson, S. A., Resnick, P., and Morris, M. E. It's not that I don't have problems, I'm just not putting them on Facebook: challenges and opportunities in using online social networks for health. CSCW (2011).

Digital Library

[44]

Pousman, Z., Rouzati, H., and Stasko, J. Imprint, a community visualization of printer data: designing for open-ended engagement on sustainability. CSCW (2008).

Digital Library

[45]

Reason, P. and Bradbury, H. The SAGE handbook of action research: participative inquiry: participative inquiry and practice. Sage, 2007.

[46]

Romero, D. M., Meeder, B., and Kleinberg, J. Differ-ences in the mechanics of information diffusion across topics: Idioms, political hashtags, and complex contagion on Twitter. Proceedings of the 20th international conference on World wide web, (2011), 695--704.

Digital Library

[47]

Rotman, D., Vieweg, S., Yardi, S., et al. From slacktivism to activism: participatory culture in the age of social media. Extended Abstract CHI (2011).

Digital Library

[48]

Shen, C., Lesh, N. B., Vernier, F., Forlines, C., and Frost, J. Sharing and building digital group histories. CSCW (2002).

Digital Library

[49]

Shklovski, I., Palen, L., and Sutton, J. Finding community through information and communication technology in disaster response. CSCW (2008).

Digital Library

[50]

Silberman, M. S., Ross, J., Irani, L., and Tomlinson, B. Sellers' problems in human computation markets. Proceedings of the ACM SIGKDD Workshop on Human Computation, (2010), 18--21.

Digital Library

[51]

Smyth, T. N., Etherton, J., and Best, M. L. MOSES: exploring new ground in media and post-conflict reconciliation. Proceedings of the 28th international conference on Human factors in computing systems, ACM (2010), 1059--1068.

Digital Library

[52]

Snow, D. A. and Soule, S. A. A primer on social movements. WW Norton, 2010.

[53]

Starbird, K. and Palen, L. "Voluntweeters": self-organizing by digital volunteers in times of crisis. CHI (2011).

Digital Library

[54]

Starbird, K. and Palen, L. (How) will the revolution be retweeted?: information diffusion and the 2011 Egyptian uprising. CSCW (2012).

Digital Library

[55]

Sterling, S. R., O'Brien, J., and Bennett, J. K. Ad-vancement through interactive radio. Information Systems Frontiers 11, 2 (2009), 145--154.

Digital Library

[56]

Strauss, A. and Corbin, J. Basics of Qualitative Re-search: Techniques and Procedures for Developing Grounded Theory. Sage Publications, 1998.

[57]

Tarrow, S. Power in movement: Social movements and contentious politics. Cambridge University Press, 2011.

[58]

Tufekci, Z. and Wilson, C. Social Media and the Decision to Participate in Political Protest: Observations From Tahrir Square. Journal of Communication 62, 2 (2012), 363--379.

[59]

White, A. M. Talking Feminist, Talking Black: Micromobilization Processes in a Collective Protest against Rape. Gender & Society 13, 1 (1999), 77--100.

[60]

Wyche, S. P., Oreglia, E., Ames, M. G., et al. Learn-ing from marginalized users: reciprocity in HCI4D. CSCW (2012).

Digital Library

Cited By

Dekker M(2024)Apprehension of reproducing racialized stigmas in storytelling on street harassment in France: ‘I feel I’d just be adding to the stereotype’The Sociological Review10.1177/00380261241261475Online publication date: 1-Aug-2024
https://doi.org/10.1177/00380261241261475
Saksono HParker A(2024)Socio-Cognitive Framework for Personal Informatics: A Preliminary Framework for Socially-Enabled Health TechnologiesACM Transactions on Computer-Human Interaction10.1145/367450431:3(1-41)Online publication date: 30-Jun-2024
https://dl.acm.org/doi/10.1145/3674504
Tran ARothschild AKender KOsipova EKinnee BTaylor JMeyer LHaimson OLight ADisalvo C(2024)Making Trouble: Techniques for Queering Data and AI SystemsCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3658393(381-384)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3656156.3658393
Show More Cited By

Index Terms

Hollaback!: the role of storytelling online in a social movement organization
1. Human-centered computing

Recommendations

From Her Story, to Our Story: Digital Storytelling as Public Engagement around Abortion Rights Advocacy in Ireland
CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Despite the divisive nature of abortion within the Republic of Ireland and Northern Ireland, where access to safe, legal abortion is severely restricted, effecting legislative reform demands widespread public support. In light of a building pro-choice...
From the Street to the Tweet: Applying Task Technology Fit to Examine the Information Technology Role in Revolutionizing Social Movements
Social Computing and Social Media. Design, Human Behavior and Analytics
Abstract
The aim of this paper is to examine the role of social media technologies in revolutionizing consumer activism by applying the theory of Task Technology Fit (TTF) model. Due to the affordability of getting internet connection, there has been a...
Technologies and Social Justice Outcomes in Sex Work Charities: Fighting Stigma, Saving Lives
CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

Sex workers' rights are human rights, and as such are an issue inherently based in social, criminal, and political justice debates. As HCI continues to move towards feminist and social justice oriented research and design approaches, we argue that we...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

CSCW '13: Proceedings of the 2013 conference on Computer supported cooperative work

February 2013

1594 pages

ISBN:9781450313315

DOI:10.1145/2441776

General Chairs:
Amy Bruckman
Georgia Institute of Technology, USA
,
Scott Counts
Microsoft Research, USA
,
Program Chairs:
Cliff Lampe
University of Michigan, USA
,
Loren Terveen
University of Minnesota, USA

Copyright © 2013 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from[email protected]

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published:23 February 2013

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Conference

CSCW '13

Sponsor:

SIGCHI

CSCW '13: Computer Supported Cooperative Work

February 23 - 27, 2013

Texas, San Antonio, USA

Acceptance Rates

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

Upcoming Conference

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

198
Total Citations
View Citations
2,713
Total Downloads

Downloads (Last 12 months)283
Downloads (Last 6 weeks)45

Reflects downloads up to 14 Sep 2024

Other Metrics

View Author Metrics

Citations

Cited By

Dekker M(2024)Apprehension of reproducing racialized stigmas in storytelling on street harassment in France: ‘I feel I’d just be adding to the stereotype’The Sociological Review10.1177/00380261241261475Online publication date: 1-Aug-2024
https://doi.org/10.1177/00380261241261475
Saksono HParker A(2024)Socio-Cognitive Framework for Personal Informatics: A Preliminary Framework for Socially-Enabled Health TechnologiesACM Transactions on Computer-Human Interaction10.1145/367450431:3(1-41)Online publication date: 30-Jun-2024
https://dl.acm.org/doi/10.1145/3674504
Tran ARothschild AKender KOsipova EKinnee BTaylor JMeyer LHaimson OLight ADisalvo C(2024)Making Trouble: Techniques for Queering Data and AI SystemsCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3658393(381-384)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3656156.3658393
Qin YDuan WWu QLu Z(2024)Dismantling Gender Blindness in Online Discussion of a Crime/Gender DichotomyProceedings of the ACM on Human-Computer Interaction10.1145/36536868:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3653686
Halperin BRhodes WLeshne KPsarra ARosner D(2024)Resistive Threads: Electronic Streetwear as Social Movement MaterialProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661537(69-85)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661537
Bala PNisi VNunes N(2024)Stories as Boundary Objects: Digital Storytelling with Migrant Communities for Heritage DiscoursesProceedings of the ACM on Human-Computer Interaction10.1145/36410168:CSCW1(1-32)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641016
Bhimdiwala AAdavi KArif A(2024)Fighting for Their Voice: Understanding Indian Muslim Women's Responses to Networked HarassmentProceedings of the ACM on Human-Computer Interaction10.1145/36410058:CSCW1(1-24)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641005
Jing FBerger SBecerra Sandoval JPepper KWheeler AMayoral PLokesh DFeng AMijalkovic MBao CDholakia SGoyal M(2024)Designing for Agonism: 12 Workers' Perspectives on Contesting Technology FuturesProceedings of the ACM on Human-Computer Interaction10.1145/36410018:CSCW1(1-25)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3641001
Ming JGong DNgai CSterling MVashistha ADell N(2024)Wage Theft and Technology in the Home Care ContextProceedings of the ACM on Human-Computer Interaction10.1145/36374288:CSCW1(1-30)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637428
Shao HMartinez-Maldonado REcheverria VYan LGasevic D(2024)Data Storytelling in Data Visualisation: Does it Enhance the Efficiency and Effectiveness of Information Retrieval and Insights Comprehension?Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3643022(1-21)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3643022
Show More Cited By

View Options

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online witheReader.

Media

Figures

Other

Tables

View Table of Contents