Wikipedia

Emirates (airline)

(Redirected fromEmirates Airline)
Not to be confused with theLondon cable car,formerly called the Emirates Air Line.
This article is about the Emirati airline. For other uses, seeEmirates (disambiguation).

Emirates[a]is one of the twoflag carriersof theUnited Arab Emirates(the other beingEtihad Airways). Based inGarhoud,Dubai,the airline is a subsidiary ofThe Emirates Group,which is owned by thegovernment of Dubai'sInvestment Corporation of Dubai.[3]It is the largest airline in theMiddle East,[4]operating more than 3,600 flights per week from its hub atTerminal 3ofDubai International Airport.It operates in more than 150 cities in 80 countries across six continents on its fleet of nearly 250 aircraft.[5]Cargo operations are undertaken byEmirates SkyCargo.[6]

Emirates
IATA ICAO Call sign
EK UAE EMIRATES
Founded15 March 1985;39 years ago(1985-03-15)
Commenced operations25 October 1985;39 years ago(1985-10-25)
HubsDubai International Airport
Frequent-flyer programEmirates Skywards
Subsidiaries
  • Arabian Adventures
  • Congress Solutions International
  • Emirates Holidays
  • Emirates Tours
Fleet size252
Destinations133(as of February 2025)[1]
Parent companyThe Emirates Group
HeadquartersGarhoud, Dubai,United Arab Emirates
Key people
FounderAhmed bin Saeed Al Maktoum
RevenueIncreaseUS$33 billion (2023-24)[2]
Net incomeIncreaseUS$4.68 billion (2023-24)[2]
Employees108,996 (30 September 2023)[2]
Websiteemirates.com

Emirates is the world'sthird-largest airlineby scheduled revenue passenger-kilometers flown.[7]It is also thesecond-largestin terms of freight tonne-kilometers flown.

During the mid-1980s,Gulf Airbegan to cut back its services to Dubai. As a result, Emirates was founded on 15 March 1985, with backing from Dubai'sroyal familyand its first two aircraft provided byPakistan International Airlines.With $10 million in start-up capital, it was required to operate independently of government subsidies.Pakistan International Airlinesalso provided free training facilities to Emirates cabin crew atKarachi Airport.The airline was founded byAhmed bin Saeed Al Maktoum,the airline's present chairman. In the years following its founding, the airline rapidly expanded both its fleet and its destinations. In October 2008, Emirates moved all of its operations at Dubai International Airport to Terminal 3.[8]

Emirates operates a mixed fleet ofAirbusandBoeingwide-body aircraftand is one of the few airlines to operate an all-wide-body aircraft fleet (excluding Emirates Executive).[9]As of January 2025,Emirates is the world's largestAirbus A380operator with 116 aircraft in service.[10]Since its introduction, the Airbus A380 has become an integral part of theEmirates fleet,especially on long-haul, high-density routes. Emirates is also the world's largestBoeing 777operator with 133 aircraft in service.[11]

History

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Main article:History of Emirates (airline)

Emirates was founded in March 1985 with backing from Dubai's ruler,Mohammed bin Rashid Al Maktoum.

On 25 October 1985, Emirates operated its first flight fromDubaitoKarachiandMumbai,using theAirbus A300B4-200and theBoeing 737-300,both wet-leased fromPakistan International Airlines.In 1986, Emirates addedColombo,Dhaka,AmmanandCairoto its route network.

On 3 July 1987, A6-EKA flew fromToulousetoDubaias Emirates took delivery of its first owned aircraft, anAirbus A310-304.Flights toFrankfurtcommenced viaIstanbul,London GatwickandMalé.This was followed bySingapore,BangkokandHong Kong.

During its early years, Emirates experienced strong growth, averaging 30% annually. TheGulf Warhelped boost business for the airline as it was the only airline to continue flying in the last ten days of the war. In June 1991 shortly after the end of the hostilities caused by the Gulf War, Emirates finally managed to acquire slots atLondon Heathrow.In 1996, Emirates took delivery of its baselineBoeing 777-200,followed by the extended-range version in 1997 and in 1999 theAirbus A330-200.In 2000, the airline placed an order for a large number of aircraft, including theBoeing 777-300and theAirbus A380,and also launched its frequent flyer program, Skywards.[12]

Since then, the airline has continued to expand its fleet and network, with a focus on operating flights to anywhere in the world via Dubai and competing with other major airlines on international routes. Its growth has attracted criticism from other carriers, who claim that the airline has unfair advantages and have called for an end toopen-skies policieswith the UAE as a result.[13][14]In 2017, Emirates "renewed its aircraft buying spree" and agreed to buy a number of Boeing's 787 Dreamliners for $15.1 billion.TheWall Street Journaldescribed the deal as a "painful loss" for Airbus.[15]In 2023, Emirates ordered $50 billion of Boeing jets with their sister airline,flyDubaiat the Dubai Airshow.[16]Emirates ordered 90 aircraft, including both versions of the new long-haul jet.[16]

In April 2024, Emirates announced its plan to relocate its hub toAl Maktoum Airportwhen the new airport is fully completed.[17]

Corporate management

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Emiratesflight attendants

The airline is a subsidiary ofThe Emirates Group,which is a subsidiary of the Dubai government's investment company,Investment Corporation of Dubai.[18][19][20]The airline has recorded a profit every year, except its second year, and the growth has never fallen below 20% a year. In its first 11 years, it doubled in size every 3.5 years and has every four years since.[21]

In 2015, Emirates paiddividendsworthAED2.6 billion (US$708 million), compared to AED1 billion (US$272 million) in 2014.[22]The government has received AED14.6 billion from Emirates since dividends started being paid in 1999 for having provided an initial start-up capital of US$10 million and an additional investment of about US$80 million at the time of the airline's inception.[23]The Dubai government is the sole owner of the company, but it does not put any new money into it, nor does it interfere with running the airline.[21]

Structure and employment

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Main article:Emirates subsidiaries

Emirates has diversified into related industries and sectors, including airport services, engineering, catering, andtour operatoroperations. Emirates has seven subsidiaries and its parent company has more than 50.[24][25]At the end of the fiscal year on 31 March 2020, the company employed a total of 59,519 staff, of which 21,789 were cabin crew, 4,313 were flight deck crew, 3,316 were in engineering, 12,627 were listed as other, 5,376 employees were at overseas stations, and 12,098 were at subsidiary companies.[2]: 72 The Emirates Group employed a total of 105,730 employees.[2]: 184 

Emirates provides its employees with benefits such as comprehensive health plans and paid maternity and sick leave. Another strategy employed by Emirates is to use profit sharing and merit pay as part of its competency-based approach to performance management.[26]In 2023 and 2024, the group awarded its employees hefty bonuses as their share of the company's profits earned in those years. In 2023, employees got 24 weeks of pay[27]as their bonus, and in 2024, they received 20 weeks of pay.[28]

Environmental record

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The airline claims to have lower emissions than other airlines because its fleet has an average fuel burn of fewer than 4 liters for every 100 passenger–kilometers.[29]In 2023, the airline announced it would invest $200 million over three years to find research and development regarding the reduction of fossil fuels in commercial aviation, including investing in the development of fuel and energy alternatives and solutions.[30]

The key trends for Emirates are (as of the financial year ending 31 March):[31]

Turnover
(AED b) 		Net profit[b]
(AED b) 		Passengers
flown (m) 		Passenger load
factor (%)[c] 		Cargo carried
(000 tonnes) 		Number
of A380 		Sources
1998 4.0 0.26 3.6 70.0 200 —
1999 4.4 0.31 4.2 74.5 214 —
2000 5.1 0.30 4.7 71.9 269 —
2001 6.3 0.42 5.7 75.1 335 —
2002 7.1 0.46 6.7 74.3 401 —
2003 9.5 0.90 8.5 76.6 525 —
2004 13.1 1.5 10.4 73.4 660 —
2005 17.9 2.4 12.5 74.6 838 —
2006 22.6 2.4 14.4 75.9 1,019 —
2007 29.1 3.0 17.5 76.2 1,156 —
2008 38.8 5.0 21.2 79.8 1,282 —
2009 43.2 0.68 22.7 75.8 1,408 4
2010 43.4 3.5 27.4 78.1 1,580 8
2011 54.2 5.3 31.4 80.0 1,767 15
2012 62.2 1.5 33.9 80.0 1,796 21
2013 73.1 2.2 39.3 79.7 2,086 31
2014 82.6 3.2 44.5 79.4 2,250 47
2015 88.8 4.5 49.2 79.6 2,377 59
2016 85.0 7.1 51.8 76.5 2,509 75
2017 85.0 1.2 56.0 75.1 2,577 94
2018 92.3 2.7 58.4 77.5 2,623 102 [32]
2019 97.9 0.87 58.6 76.8 2,659 109 [33]
2020 91.9 1.0 56.1 78.5 2,389 115 [34]
2021 30.9 −20.2 6.5 44.3 1,873 113 [35]
2022 59.1 −3.9 19.5 58.6 2,139 118 [36]
2023 107 10.5 43.6 79.5 1,849 116 [2]
2024 121 17.2 51.9 79.9 2,176 116 [37]

Branding

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Emirates' logo (in Arabic) painted on one of itsAirbus A380-800s' engines
An EmiratesBoeing 777-300ER(painted in theExpo 2020orange livery) atSydney Airport

In the 1990s, Emirates launched its first set of commercials all with the slogan "So be good to yourself, Fly Emirates". In 1999, it launched a very rare A330-200 commercial with different pictures showing the aircraft painted in the original livery and the livery used from 1999 until 2023, which was launched a few months prior.

Commercials reappeared beginning in 2002 and the airline adopted the slogan "Fly Emirates. Keep Discovering" in 2004. In the 2010s, Emirates utilized multiple slogans in its advertising including "Fly Emirates. Keep Discovering", "Fly Emirates To over Six Continents", and "Hello Tomorrow".[38]Emirates currently uses the slogan "Fly Better".

Emirates introduced a new uniform design in August 2008 for its 16,000 staff, designed by Simon Jersey. The offboard uniform includes the Emirates hat, red kick-pleats in the skirts, more fitted blouses, and the return of red leather shoes and handbags. For the onboard uniform, male and female cabin crew wear service waistcoats in place of the previously worn service jackets and tabards. The male flight attendants wear a chocolate brown suit, featuring pinstripes, with a cream shirt and caramel, honey, and red tie. Both male and female pursers wear this chocolate brown color but with no red featured.[39]

Since its formation in 1985, Emirates aircraft have carried a section of theUnited Arab Emiratesflag on the tail fins, acalligraphyversion of the logo in Arabic on the engines, and the "Emirates" logo on the fuselage both inArabicand English. The color scheme used since 1985 was changed in November 1999. This change included the modification of the logotype, the enlargement and movement of the English logo (the Arabic remaining smaller) towards the front of the aircraft, and a different, flowing flag on the tailfin.[40]

In 2022, Emirates launched two commercials featuring a flight attendant standing on the spire of theBurj Khalifa.The first commercial was about the UAE moving to the UK's Amber list in the wake of the COVID-19 travel restrictions. The second commercial was to promote theExpo 2020event with an Airbus A380, painted in a special livery, circling the woman. The woman in the videos was a qualified stuntwoman dressed as an Emirates flight attendant.[41]

Sponsorship

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Infrastructure

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Emirates Air Linecable cars inLondon

From 2011 until 2022, Emirates sponsored theEmirates Air Linecable carover theRiver ThamesinEast London.[42]

Since 2015, Emirates has sponsored the England-basedSpinnaker TowerinPortsmouthon the south coast.[43]The airline had £3.5 million worth of plans to paint the landmark red, but after discussion with the residents of Portsmouth andSouthsea,Emirates agreed the tower was to be colored blue and gold, with red lettering of the Emirates sponsor,[44]for the reason thatPortsmouth F.C.(the local football team) is colored blue and rival football teamSouthampton F.C.is colored red. It is now named "Emirates Spinnaker Tower".

Cricket

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An Emirates A380 in a special livery for the2019 Cricket World Cup

Emirates sponsorsCricket Australia,[45]Lord's Taverners,[46]and Pro Arch Tournament.[47]Its branding also features on internationalcricketumpires shirts.[48]Emirates was also an official partner of theInternational Cricket Council.The deal gives Emirates association with all major ICC tournaments, including the 2011, 2015, and 2019ICCCricket World Cups, ICC Champions Trophy, and ICC World Twenty20.[49]

Emirates is the Twenty20 shirt sponsor ofDurham County Cricket Cluband holds the naming rights to the Riverside Ground, now known asEmirates Riverside,as well as the naming rights to theEmirates Old Trafford Cricket Ground,and is the shirt sponsor ofLancashire County Cricket Club.Emirates was also the major sponsor of theKings XI Punjab(seasons two-four) andDeccan Chargers(season five) the teams of theIndian Premier League,the largest domestic cricket tournament in the world.

Football

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TheEmirates StadiuminLondon,home ground ofArsenal F.C.

Emirates was a sponsor ofFIFAand theFIFA World Cup,but stopped its sponsorship in early 2015 because of allegations of corruption and bribery within FIFA, as well as FIFA's controversial decision to award the2022 FIFA World CuptoQatar.[50]

From 2001 to 2005, it has been the primary shirt sponsor of Chelsea. Since the 2006–07 season, it has been the primary shirt sponsor of Arsenal (2006 to 2028),[51]AC Milansince the 2010–11 season,Real Madridsince the 2013–14 season,Benficasince the 2015–16 season,[52]Olympique Lyonnaissince the 2020–21 season,[53]andÉtoile du Sahelsince the 2023–24 season.[54]It is also the primary shirt sponsor of theNew York Cosmos.Emirates is also the title sponsor of theFA Cup,Emirates Cup,and Arsenal'sEmirates Stadium.It was the primary shirt sponsor ofChelseafromAugust 2001untilMay 2005,[55]Paris Saint-Germain(untilMay 2019), andHamburger SVuntilJune 2020.

In August 2009, theScottish Junior Football Associationannounced that Emirates would sponsor its Scottish Cup competition.[56]Emirates is the sponsor ofAsian Football Confederationtravel and play, inAFC Champions LeagueandAFF Suzuki Cup.

Rugby league

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Emirates has sponsored theSuper LeagueRugby League team, theWarrington Wolvesbetween 2013 and 2017. The multi-year sponsorship cost has been touted as around £300,000 annually.[57]

Rugby union

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Since 2015, Emirates has been also the sponsor of theSuper RugbySouth African team theLions,as well as having the naming rights of the team andEllis Parkrugby stadium. It is also the main sponsor ofUSA Rugby.[58]Emirates is the sponsor of theWorld Rugbypanel of international referees.[58]

Basketball

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On 23 September 2019, Emirates partnered withBeirut Basketball Clubto sponsor their 2019–2020 season, the deal included branding opportunities during televised matches, social media activation rights, and game ticket allocations.[59]The season was later canceled amidst theCOVID-19 pandemic.Emirates later signed a multi-year sponsorship with the club in September 2023, becoming its official airline and jersey sponsor for the next three seasons.[60]

On 8 February 2024, Emirates signed a multi-year partnership with theNational Basketball Association (NBA)to become the official airline of the league, this deal also includes getting the naming rights for theNBA Cup,becoming the Emirates NBA Cup starting in the 2024 season. This deal also will see an Emirates patch come onto NBA referee jerseys.[61]

Other sports

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In horse racing, Emirates sponsors the Dubai International Racing Carnival. It sponsored theAustralian Turf Club's Autumn and Spring Carnival until 2011, and theMelbourne CupCarnival from 2003 until 2017.[62][63]Emirates is also a regular sponsor of the equestrian sport showjumping, notably at events in Dubai with the CSI5* Emirates Airline Dubai Grand Prix, and with the Longines Masters series, which currently runs CSI5* competitions in Hong Kong, Paris, and New York (formerly held in Los Angeles). This airline company is one of the main sponsors of theAustralianand theFrench Opensat the start of the2021 seasonafter returning from the first signed the contract in2016.Emirates is the major sponsor of the Emirates Team New Zealand, winners of the35th America's Cupin sailing.

This airline company was also a sponsor of the BritishFormula One(F1) teamMcLarenin the2006 season.It was also the official airline sponsor of Formula One from the2013 seasonuntil the2022 season.It was outbid by rivalQatar Airwaysfor the2023 season.[64]Since the 2012 season, Emirates has sponsored theUS Open Series,a six-week summer tennis season leading up to theUS Open.Its sponsorship was to run until 2019.[65]Emirates also sponsorsCollingwood Football Clubin theAustralian Football League,andFC DallasinMajor League Soccer.Since the 2016 season, Emirates is the official airline of theLos Angeles DodgersofMajor League Baseball.Since 2017, Emirates has been the sponsor of theUAE Team Emirates(former Team Lampre-Mérida), which is a UCI World Tour Cycling Team. Being World Tour, the team obtains automatic entry to theTour de France,Giro d'Italia,andVuelta a Espana,as well as all the major one-day races.

Spokesperson

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In 2015,Jennifer Anistonstarred in two commercials for the airline.[66][67]Since 2023,Penélope Cruzhas been the brand ambassador for Emirates.[68]

Expo 2020

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Emirates became one of the official premier partners of theExpo 2020event hosted by Dubai. To commemorate the event, Emirates unveiled a special livery in three colors (orange, green, and blue) to represent the three themes of the event, namely, Opportunity, Sustainability, and Mobility, respectively. One of its A380s was painted in a blue, nose-to-tail livery that said, "Join The Making of a New World". The sponsorship lasted from 1 October 2021, till the event's closure on 31 March 2022.

Destinations

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Main article:List of Emirates destinations
An Emirates Boeing 777-200LR taking off fromLos Angeles (LAX),one of the airline's longest nonstop flights
A6-EVS, the finalAirbus A380produced

As of August 2024, Emirates operates over 3,000 flights every week across its network of 137 destinations in 77 countries across six continents from its hub in Dubai.[69]On 21 November 2024, Emirates added the 5th weekly flight to its Dubai-Antananarivoroute, commencing 13 December 2024 for 4 weeks to cater for the surge in holidaymakers during the year-end festive season. The move will see an increase in capacity for the number of seats toSeychellesandMadagascar.[70]

On 10 October 2024, it was reported that Emirates have relaunched direct flights toAdelaide,South Australiabeginning 28 October 2024. The flight resumption to Adelaide will be one of four options for travelers to theUnited KingdomorEuropeafterMalaysia Airlines,Singapore AirlinesandQatar Airways.[71]

Alliance

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Emirates has partnerships with other airlines, but is not a member of any of the three globalairline alliances–Oneworld,SkyTeam,orStar Alliance.In 2000, the airline briefly considered joining Star Alliance, but opted to remain independent.[72]The reasoning for this was later revealed by the senior vice president of the airline's commercial operations worldwide that, "Your ability to react in the marketplace is hindered because you need a consensus from your alliance partners".[73]

Codeshare agreements

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Emiratescodeshareswith the following airlines:[74]

Divisions

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Emirates Executive

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Emirates Executive was launched in 2013 for corporate and private charters. It operates a singleAirbus ACJ319business jet,[92]accommodating 19 people.[93]It features a mix of private suites and seating, a lounge, a dining area, and bathrooms with full-height showers.[94]

Emirates SkyCargo

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An Emirates SkyCargoBoeing 777Farriving atHeathrow Airport

Emirates SkyCargois the cargo division of Emirates. It began operations in October 1985, the same year Emirates was formed, and launched its aircraft services in 2001 with a Boeing 747 Freighter. It serves 10 exclusive cargo destinations, besides others in common with the Emirates passenger network.[95]During the 2020 pandemic, SkyCargo also began to operate777-300ERandA380passenger aircraft aspreightersto expand their total cargo capacity.[96]In 2022, Emirates ordered 5 moreBoeing 777freighters, up from their 11 at the time.[97]

Fleet

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Main article:Emirates fleet
An EmiratesAirbus A380atPerth Airport
An EmiratesBoeing 777-300ERatHamburg Airport

As of January 2025, Emirates operates a fleet of 252 passenger aircraft and 13 cargo aircraft operated by Emirates SkyCargo.[2]Emirates currently has 116Airbus A380s,133Boeing 777s,including 10777-200LRsand 123777-300ERs,making them the largest operator of both types.[98]The airline also has 3Airbus A350-900s,and oneAirbus A319as anexecutive jet(this is painted in a plain white livery). Emirates has had nonarrow-body aircraftin its mainline fleet since 1995.

In July 2014, Emirates finalized an order for 150Boeing 777Xaircraft (this number was later reduced, see below), consisting of 35 777-8s and 115 777-9s,[99]and was expected to become the launch operator for the 777X in mid 2020.[100]In November 2017, it signed a commitment for 40 787-10s,[101]but by early 2019, it was considering cancelling this order because engine margins were insufficient for the hot Dubai weather, in favour of the Airbus A350.[102]

In February 2019, Emirates signed a memorandum of understanding with Airbus for 40A330-900sand 30A350-900s,while reducing its total A380 order to eight[103](with the last one to be delivered in 2022)[104]after which Airbus planned to permanently cease production of the A380. Emirates received the final A380 (registration A6-EVS) built by Airbus on 16 December 2021. It was the 123rd A380 to join the fleet. The delivery officially marked the end of the Airbus A380 production 14 years after the first delivery toSingapore Airlinesin 2007.[105]

In November 2019, Emirates announced an order of 50 A350-900s worth US$16 billion that superseded the February memorandum of understanding.[106]Also in November 2019, Emirates placed an order for 30 Boeing 787-9 Dreamliners for a value of US$8.8 billion, while reducing its order of 777Xs from 150 to 126.[107]

In December 2019, Emirates clarified that 11 of its 777X orders were subject toreconfirmation,but the overall number of orders had not been reduced.[108]Being the largest operator of the A380, Emirates maintains its fleet via theMROsubsidiary of Safran,OEMServices.[109]

On 13 November 2023, at theDubai Airshow,Emirates finalized an order of 90 777X aircraft worth US$52 Billion, including 50 Boeing 777-9 aircraft and 35 Boeing 777-8 aircraft. This brings the total Boeing 777X backlog to 205 aircraft. Another 5 Boeing 787 Dreamliners were ordered, growing Emirates' 787 backlog to 35 – while converting 30 787-9s to 20 787-8 and 10 787-10 aircraft.[110]

On 16 November 2023, also at the Dubai Airshow, Emirates ordered an additional 15 Airbus A350-900s worth US$6 billion, bringing the total of A350-900s ordered by Emirates to 65.[111]The first A350-900 was delivered on November 25, 2024.[112]A350 services began on 4 January 2025, with an inaugural flight toEdinburgh.

Livery

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First livery (1985–1999)

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A now-retired Emirates Airbus A300-600R painted in the airline's first livery

The first livery of Emirates, created by Negus & Negus, was similar to the second livery, except that the company name "Emirates" was written in a different font; it was relatively smaller, located on the top of the windows; and it was followed by the company name in Arabic. All aircraft wearing the first-generation livery were either repainted or retired. This livery was retired by 2005 as the last aircraft with the first generation livery (an Airbus A310-300) was repainted to the second generation livery.

Second livery (1999–2023)

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An Emirates Boeing 777-300ER painted in the airline's second livery

The second Emirates livery, which featured aUAE flagon the vertical stabilizer and a white fuselage, with the golden word "Emirates" painted on the upper fuselage, was introduced in November 1999 on the Boeing 777-300 and the Airbus A330-200, as well as all other aircraft that were delivered from November 1999 onward. The livery rolled out shortly after in 2000 on the rest of the Emirates fleet, and Emirates repainted all aircraft to this livery by 2005. The second Emirates livery also kept the Arabic company name, but the font size was smaller than the one from the first Emirates livery. The Emirates logo in Arabic is painted gold on all engines. The livery was updated in 2005 when the red word "Emirates" was introduced and painted on the belly of the fuselage.

Current livery (2023–present)

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An Emirates Airbus A380 painted in the current livery

On 16 March 2023, Emirates revealed its new livery. The livery features a more dynamic, flowing design of the UAE flag on the tailfin with a 3D effect. The wingtips are now painted red, displaying the Emirates logo in white Arabic calligraphy. Passengers with window seats can see the UAE flag colors painted on the inside of the wingtips, facing the fuselage.[113]

The airline'sAirbus A350swill also include the updated UAE flag on the inner side of the winglets.

Services

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First class private suites on an Emirates A380
Emirates' business class seat on Boeing 777
Emirates' old 10-abreast economy class cabin
The shower spa on an Emirates A380, available to first class passengers
Emirates' old business class cabin
The old on-board bar on one of Emirates' A380s

Cabin

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First class

The two types offirst classseating are the fully enclosed suite with a floor-to-ceiling door and a private suite with doors that close but do not extend to the ceiling. Both suites come complete with closing doors to ensure privacy, aminibar,a coat rack, and storage. They also feature the ICE system on a 23-inch-wide (58 cm)LCD screenin the private suites and a 32-inch-wide (81 cm) on the fully enclosed suite. The seat converts into a 2-metre-long (79 in) fully flat bed. Private suites are available on three-class and four-class Airbus A380-800 and three-class Boeing 777-300ER aircraft.[114]The fully enclosed suites are available only on newly delivered Boeing 777-300ER aircraft.[115]

On its newly delivered Airbus A380-800, first class features private suites,[116]two shower-equipped lavatories and spa,[117]and access to the first/business class bar area and lounge.[118]Premium class seating is located on the entire upper deck of A380-800 aircraft.

Emirates introduced a new first-class cabin for its Boeing 777-300ER fleet on 12 November 2017[119]and first flight to Brussels and Geneva on 1 December 2017. The new first-class cabin is configured with six suites on a 1-1-1 layout. Both of the middle suites are equipped with three virtual windows, which are high-definition LCD screens that relay real-time images using HD cameras on either side of the aircraft. Amenities include two minibars placed on either side of the entertainment screen, a 13-inch tablet with a front camera to communicate with the cabin crew and to order room service, and a panel to control the lighting and temperature inside the suite. Emirates has also introduced a new seat in collaboration withMercedes-Benz,which features a new zero-gravity position.[120][121]The suites are expected to resemble "a private bedroom on a luxury yacht".[122]Many consider this product the best First Class in the world.[123]

Business class

Business classon Boeing 777-200LRs and Boeing 777-300ERs feature seats with a 1.5-metre-long (60 in) pitch that reclines to 2-metre-long (79 in), angled lie-flat beds.[124]Amenities include massage function, privacy partition, winged headrest with six-way movement, two individual reading lights, and an overhead light per seat; in-seat power supply, USB ports, and an RCA socket for laptop connection; and over 600 channels of entertainment on ICE, shown on a 23 in-wide (58 cm) HD TV screen.[125]

On Airbus A380-800 aircraft,[126]the seats recline to form a fully flat bed and are equipped with personal minibars. The unique staggered layout makes half of the business-class seats on Emirates A380[127]23 cm (9 in) shorter than the others, at only 1.8 m (70 in) long.[128]Business class passengers also have access to an on-board bar at the rear of the aircraft.[124][129]

Premium economy class

In December 2020, it was announced that Emirates' new Premium economy cabin would be equipped with Recaro PL3530 seats which were designed exclusively for the airline.[130]

The seats offer a pitch of up to 40 in (101 cm), a recline of 8 in (20 cm) and measure 19.5 in (49 cm) wide. All seats are equipped with a 13.3 in (33 cm) entertainment screen using the Emirates ICE system.[131]

Currently, twenty-two Airbus A380 aircraft in the Emirates fleet have the new premium economy class cabin. These seats are also set to be retrofitted on the airline's older Boeing 777-300ERs and Airbus A380s as part of a retrofit program of US$2 billion that began at the end of 2022; by the end of the program, 67 Airbus A380s and 53 Boeing 777s will be fitted with premium economy.[132][133]

Economy class

Emirateseconomy classoffers a 79–81-centimetre-long (31–32 in)seat pitchon Airbus aircraft and 86 cm (34 in) on Boeing aircraft, with standard seat width (except on the Boeing 777 fleet). Emirates has 10 seats per row on its Boeing 777 fleet. The seat features adjustable headrests, a 3000-channel ICE in-flight entertainment system, and in-seat laptop power outlets on newer aircraft and laptop recharging facilities in galleys in older aircraft. Additional recline is available on A380 economy-class seats.[134][135][136]

Catering

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An appetizer served in business class on Emirates
An on-board meal served in economy class

Catering on Emirates flights from Dubai International is provided byEmirates Flight Catering,which operates one of the largest airline catering facilities in the world.[137]Emirates also offers special meal options, in all classes, based on age, dietary restrictions and preference, and religious observance. Special meals must be ordered in advance at least 24 hours before the flight departure time. All meals are prepared according to Halal dietary guidelines.[138]In June 2018, Emirates signed a $40 million joint venture withOakland, California-based Crop One Holdings, to build and maintain the world's largest hydroponic growing facility. It will provide daily yields of roughly 3 tons of leafy greens per day to all flights, with a near 150,000-square-foot (14,000 m2) indoor, vertical farm.[139]

In-flight entertainment system

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Emirates became one of the first airlines in the world to introduce a personal entertainment system on commercial aircraft in 1992, withVirgin Atlanticintroducing a similar system throughout all cabins of its aircraft.[140]All three classes feature a personalin-flight entertainment(IFE) system in the Emirates aircraft. There are two types of entertainment systems in the Emirates: ICE and ICE Digital Widescreen.

In 2012, Emirates introduced larger high-definition IFE screens in all classes. The new IFE is the first to be fully high definition, and in economy, the screens are the largest offered by any airline. The new IFE will only be installed on the Airbus A380 fleet and the newly delivered Boeing 777s.[141]

In-flight entertainment system (ICE)

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An Emirates economy class seat equipped with the ICE (information, communication, entertainment) in-flight entertainment system

ICE (information, communication, entertainment) is the in-flight entertainment system operated by Emirates.

Introduced in 2003, ICE is available on all new aircraft and now features 4,000 channels (on most flights) for all passengers.[142]ICE is found on the airline's Airbus A350-900, Airbus A380-800, Boeing 777-200LR, and Boeing 777-300ER.[143]

In July 2007, Emirates introduced ICE Digital Widescreen, an updated version of ICE. It offered over 1200 channels of selected entertainment to all passengers. ICE Digital Widescreen is available on all Emirates aircraft.[144]

In 2015, Emirates upgraded its ICE system to the new eX3 system, which included new upgrades that improved the passenger experience, such as a handset with more controls, larger screens, new sockets, some 3,500 channels of movies, TV shows, music, and games, on-demand and in multiple languages, new ICE features, such as a Voyager app, Bluetooth audio, and personal video playback. This is fitted on all B777 and A380 aircraft delivered after 2009.[citation needed]The redesigned version of ICE system, which based on Thales Avant, was introduced in 2025 with its first A350 delivery.[145]

According to Emirates, ICE has received more awards than any other airline in the world for inflight entertainment.[146]

Information

The system is based on the 3000i system fromPanasonic Avionics Corporation.ICE provides passengers with a direct data link toBBC News.ICE is the first IFE system to be connected directly to automatic news updates. This is complemented by ICE'sAirshowmoving-map software fromRockwell Collins.Exterior cameras located on the aircraft can be viewed by any passenger, through the IFE system, during takeoff, cruise, and landing. Emirates was also one of the first airlines to introduce high-speed, in-flight internet service along with Singapore Airlines, by installing theInmarsat'ssatellitesystem and became the second airline in the world to offer live international television broadcasts using the same system.[147]

Communication

ICE has a link to an in-flightemail server,which allows passengers to access, send, or receive emails forUS$1 per message.[148]ICE also supports a seat-to-seat chat service. In November 2006, the airline signed a deal with mobile communications firmAeroMobileto allowin-flight use of mobile phonesto call ortextpeople on the ground. The service was first introduced in March 2008.[149]

Entertainment

The ICE system includes movies, music, and video games. ICE offers over 600on-demandmovie titles, over 2000video on demandand prerecordedtelevisionchannels, over 1000 hours of music, and over 100 video game titles. ICE can be accessed in more than 40 languages, including English, French, German, Russian, Spanish, Arabic, Chinese, Hindi, Urdu,Persian,Korean, Tamil, Thai, Dutch, Swedish, Italian, and Japanese.[150]Since 2003, all entertainment options are available on demand to all classes with options to pause, forward, and rewind them.

Emirates began to offer docking capability forApple Inc.'siPodportable music and video player in mid 2007. This allows the device'sbatteryto be charged and integrates with Emirates' in-flight entertainment (IFE) system. The IFE system can play music, television shows, or movies stored on the iPod, and function as a control system. This feature was removed from Emirates aircraft starting in the late 2010s due to the iPod being discontinued.[151]

Business model

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Emirates aircraft parked at Dubai International Airport
Main article:Emirates business model

The established network carriers in Europe and Australia, such asAir France-KLM,British Airways,Lufthansa,andQantas,see Emirates' strategic decision to reposition itself as a global carrier as a major threat because it enables travelers to bypass traditional airline hubs such as London-Heathrow, Paris-CDG, and Frankfurt on their way between Europe/North America and Asia/Australia by changing flights in Dubai instead. These carriers also find it difficult to deal with the growing competitive threat Emirates poses to their business because of their much higher cost base.[152][153]Some of these carriers, notably Air France and Qantas, have accused Emirates of receiving hidden state subsidies and maintaining too close of a relationship with Dubai's airport authority and its aviation authority, both of which are also wholly state-owned entities that share the same government owner with the airline. Qantas'chairmanclaimed that Emirates can reduce its borrowing costs below market rates by taking advantage of its government shareholders' sovereign borrower status.[21]Emirates' president disagrees and has also referred to United States airlines bankruptcy protection as being a tangible form of state assistance. The airline makes regular profits.[154]In 2016,American Airlines,Delta Air Lines,andUnited Airlinesmade similar claims, as well as stating that Emirates violatesOpen Skies,but these conflicts were resolved in May 2018.[citation needed]

In May 2010, Emirates executives denied claims that the carrier does not pay taxes and receives substantial financial assistance from the Dubai government. They claimed that the airline received $80m in cash in the 25 years since the airline was established and this was substantially lower than what other national carriers had received.Maurice Flanaganalso claimed that Emirates incurred social costs of around $600m in 2009, and this included municipal taxes to the city of Dubai. The airline also paid a dividend of AED956m ($260m) in 2010, compared to AED2.9bn ($793m) in 2009, and each year the Government has received at least $100m in dividends.[155]Emirates also faces competition from other Middle Eastern airlines, mainlyQatar AirwaysandAbu Dhabi–basedEtihad Airways.[156]

Sustainability

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In its efforts to reduce carbon emissions, the Emirates started exploring the use of Sustainable Aviation Fuel (SAF) for its fleet since 2017. The airline has partnered with the world's leading biodiesel producers such as Neste, the Finnish producer of sustainable aviation fuel as well as Shell Aviation. In January 2023, the airline conducted a successful demonstration flight of a Boeing 777-300ER using 100 percent SAF in one of its two engines. In November of the same year, Emirates conducted another demonstration flight of an Airbus A380 using 100 percent SAF in one of the airplane's four engines.[157][158]Following successful tests, Emirates operated its first commercial flight using SAF blend on October 24, 2023, on Emirates flight EK 412 from Dubai to Sydney, Australia using an Airbus A380.[159]

Currently, the airline has suppliers set up to supply its flights with SAF in several airports around the world including Paris, Lyon, Oslo, Amsterdam, London, Singapore and its home base in Dubai.[160][161][162][163][164][165][166][167][168]

Accidents and incidents

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Emirates has experienced several aircraft incidents (none with passenger or crew fatalities).

  • On 9 April 2004, Emirates Flight 764, anAirbus A340-300operating fromJohannesburgto Dubai sustained serious damage during takeoff when it overran runway 03L, striking runway 21Rapproach lights,causing four tires to burst, which threw debris into various parts of the aircraft, ultimately damaging theflapdrive mechanism. This rendered the flaps immovable in the takeoff position. The aircraft returned for an emergency landing during which the normal braking system failed as a result of the damage. The aircraft was brought to a stop only 250 m (820 ft) from the end of the 3,400-metre (11,200 ft) runway usingreverse thrustand the alternative braking system.[169][170]In their report, South African investigators found that the captain had used a wrong take-off technique, and criticized Emirates training and rostering practices.[171]
  • On 20 March 2009,Emirates Flight 407,anAirbus A340-500registered A6-ERG en route fromMelbourneto Dubai, failed to take off properly atMelbourne Airport,hitting several structures at the end of the runway before eventually climbing enough to return to the airport for a safe landing. There were no injuries, but the incident was severe enough to be classified as an accident by theAustralian Transport Safety Bureau.[172]
  • On 3 August 2016,Emirates Flight 521,aBoeing 777-300registered A6-EMW and arriving fromTrivandrum International Airportcrash-landed and caught fire at Dubai International Airport at 12:44 pm local time. All 282 passengers and 18 crew on board survived the impact with 32 injuries (4 seriously) reported. However, an airport firefighter died fighting the blaze. The aircraft was destroyed by the fire.[173]Flight 521 is currently the first and onlyhull lossin the history of Emirates.
  • On 14 April 2020, an EmiratesBoeing 777-300ERregistered A6-EBR was struck by aBritish AirwaysAirbus A350-1000(G-XWBA) on the ground while the A350 was pushing back from the gate for departure. No casualties were reported, however, thehorizontal stabilizeron both aircraft were damaged as a result of the collision.
  • On 20 December 2021, Emirates Flight 231, aBoeing 777-300ERregistered as A6-EQI departed Dubai International Airport towardsWashington Dulles.The aircraft nearly overran the runway during takeoff, flying at only 75 ft (23 m) over houses located near the airport.[citation needed][174][175]The aircraft was not damaged and there were no injuries.[176]The incident remains under investigation.[177][178]
  • On 1 July 2022, Emirates Flight 430, anAirbus A380-842registered as A6-EVK departed Dubai International Airport towardsBrisbane International Airport.During the cruise, one of the aircraft's 22 tires experienced a rupture, which caused damage to a portion of the aerodynamic fairing. The plane landed safely in Brisbane and there were no fatalities.[179]
  • On 27 March 2024, anAirbus A380suffered serious damage after it was hit by an emergency vehicle on the tarmac of Moscow Domodedovo International Airport.[180]
  • On 28 March 2024, an EmiratesBoeing 777narrowly avoided a collision with anEthiopian AirlinesBoeing 737 MAXoverSomaliland.[181]
  • On 20 May 2024, Emirates Flight 508, aBoeing 777-300ER,suffered a bird strike before landing atMumbai.[182]While there were no injuries among passengers and crew, the plane suffered substantial damage and at least 36 flamingos were killed in the strike while the plane was flying over Ghatkopar suburban region of Mumbai. An alternative aircraft was arranged for the return flight, and the plane was later repaired and put back into service.[183]
  • On 15 June 2024, Emirates Flight 262, anAirbus A380-861registered as A6-EUL, aborted the takeoff from runway 09L at São Paulo-Guarulhos International Airport, SP (GRU) after an engine left side surged while the flight crew applied takeoff thrust.[184]
  • On 25 September 2024, Emirates Flight 547, aBoeing 777-300ERoperating fromChennai International AirporttoDubai International Airportbegan to emanate smoke when the refueling process was underway. Fire trucks were quickly rushed to the aircraft to extinguish the smoke. All passengers who were boarding were told to disembark the aircraft. The Dubai-bound flight was eventually delayed to 12:15 AM the next day.[185]

Controversies

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See also:Human rights in the United Arab Emirates

Emirates has received criticism for their treatment of staff, which Emirates has disputed and is declining year over year.[186]On September 23, 2016, an Italian man sued the Emirates for being squashed by an obese man for 9 hours.[187]In 2019, an Australian woman filed an unsuccessful lawsuit against Emirates for not providing her water, leading her to collapse during a long-haul flight.[188]

In August 2022, Emirates suspended its flights to Nigeria[189]after it got into a dispute with the government of Nigeria over the repatriation of an undisclosed amount of money from the country. The dispute has since been resolved and in June 2024, the airline resumed its regular flights to the West African nation.[190]Emirates has been sued twice in 2023 for deceptive advertising, once by a New Zealand male passenger and again two months later by a British energy trader.[191][192]The New Zealand case was awarded in favor of the passenger, and the British case is ongoing.[193][192][191]

In August 2023, a Pakistani man sued Emirates for ₹5,000,000 claiming that the airline's service was extremely poor and below international standards.[194]On June 13, 2024, theUnited Statesgovernment fined Emirates for $1.8 million for operating flights carrying JetBlue Airways’ designator code below 32,000 feet (9,800 m) over prohibited airspace inIraq.[195]On November 25, 2024, a Ghanian businessman, Djanie Kotey filed a lawsuit against Emirates, but was dismised.[196]On December 6, 2024, Emirates was sued by TAF Africas CEO Jake Epelle for N150 Million over human rights violations.[197]

Emirates is one of the few airlines still serving Russia after major carriers pulled out of the country amid sweeping sanctions over the Ukraine war.[198][199]Following the2022 Russian invasion of Ukraine,Emirates continued operating flights to Russia, maintaining regular services to Moscow and St. Petersburg, enabling travel and commerce with the sanctioned state.[198]By maintaining business as usual, Emirates undermines global efforts to isolate Russia and apply economic pressure to stop its invasion of Ukraine.[200]

See also

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Notes

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  • AEmirates moved its operations to its dedicated Terminal 3 at Dubai International Airport on 14 October 2008.
  • BThe number of destinations does not include cargo-only destinations.
  • CThe Emirates Group does not publish figures separately for Emirates SkyCargo or Emirates, both companies' financial results are aggregated.
  1. ^Arabic:طَيَران الإماراتDMG:Ṭayarāan Al-Imārāt
  2. ^"Profit attributable to the Owner"
  3. ^"seat factor"

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Bibliography

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Further reading

edit
  • "Emirates – 25 Years of Excellence: Building a global network".Airliner World.Stamford, UK: Key Publishing:28–37. October 2010.ISSN1465-6337.(Airliner Worldonline)
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