Pharmacy (shop)

Apharmacy(also calleddrugstoreinAmerican Englishorcommunity pharmacyorchemistinCommonwealth English) is a premises which providespharmaceutical drugs,among other products. At the pharmacy, apharmacistoversees the fulfillment ofmedical prescriptionsand is available to counsel patients aboutprescriptionandover-the-counterdrugs or about health problems and wellness issues. A typical pharmacy would be in thecommercial areaof a community.

Dispensing or compounding

Most drugs are commercially made at factories and dispensed by pharmacies. Drugs that are not commercially made must be compounded from other ingredients. In 1930, 75% of medications were compounded, but by 1970 only 1% were compounded.^[1]

Community pharmacies (drugstores)

In most countries, a premises forprescription drugsis subject to legislation; with requirements for storage conditions, staff qualifications, equipment, record keeping (especially ofcontrolled drugs) and other matters, all specified in legislation. It was once the case that pharmacists stayed within the premises compounding/dispensing medications, but there has been an increasing trend towards the use of trainedpharmacy technicians,^{[citation needed]}with the pharmacist spending more time communicating with patients. Pharmacy technicians are now more dependent upon automation to assist them in their new role dealing with patients' prescriptions and patient safety issues.

Pharmacies are typically required to have aqualified pharmaciston-duty at all times when they are open. It is also often a requirement for the owner of a pharmacy to be a registered pharmacist, but that is not the case in all jurisdictions: where permitted, manyretailers(includingsupermarketsandmass merchandisers) now include a pharmacy as a department of their store.

The interior of a modern pharmacy in the United States

Community pharmacies offer a unique added value by building direct relationships with their customers. They are able to provide more personalized, dedicated care to local members of their community and even offer enhanced services such as Medication Therapy Management (MTM), Medication Synchronization, and compounding. With the aid ofpharmacy management systemsand different integrated technologies, these smaller pharmacies are able to keep up with their large-scale competition.

Ethical standards

Community pharmacists’ understanding of ethics,confidentiality,patientautonomy,trustworthinessandreliabilityare essential in community practice and must influence their decision making should an ethical dilemma arise.^{[citation needed]}In some countries, community pharmacists may be asked to compromise on their values and ethical issues may arise not only because of patient's or physician's request but may also because of their employers' intrusion.^{[citation needed]}Individual factors such as age, gender, work experience, and educational level andorganizationalfactors such as the number of pharmacists in a pharmacy and location of pharmacy may affect the ethical perspectives of community pharmacists.^{[citation needed]}

Characteristics of a good pharmacy

TheAmerican Association of Colleges of Pharmacyrecommends that consumers choose a pharmacy at which they can have a consulting relationship with the pharmacist.^[2]Anyone using drugs benefits when they have easier access to a pharmacist. Being timely includes both processing the request quickly and having drug stock available to fill the prescription.^[2]Some consumers need drugs delivered to their home, perhaps by mail, and may select a pharmacy that offers that service.^[2]Different pharmacies may charge different prices for the same drugs, so shopping for lower prices may identify a pharmacy offering better value.^[2]In addition to fulfilling prescriptions, a pharmacy might offerpreventive healthcareservices like vaccinations.^[2]Up-to-date technology at a pharmacy can assist a patient with prescription reminders and alerts about potential negative drug interactions, thereby reducingmedical errors.^[2]

Duties of pharmacy staff

TheInternational Pharmaceutical Federationhas declared their vision of a community-based pharmacist:^[3]

An expert inpharmaceutical care,pharmacotherapyandhealth promotion
A professional communicator withpatients,otherhealthcare providersand decision makers
Deliver high quality products, services andcommunication
Document their work and communicate the outcome to professional colleagues.

Responsibilities

Community-based pharmacists' responsibilities include: checking and dispensing ofprescription drugs,providing advice ondrugselection and usage to doctors and other health professionals and counseling patients in health promotion,disease preventionand the proper use of medicines.^[4]

In most countries regulations govern how dispensaries may operate, with specific requirements for storage conditions, equipment and record keeping.

United Kingdom

It is becoming more common for pharmacists to take on extended roles that provide more clinical care directly to patients as part of a primary care team. There are around 11,400 community pharmacies in England. Many are open for extended hours in the evenings and weekends and they are accessible without appointment.^[5]^[6]

In the EnglishNHSthere were 438 million visits nationally to community pharmacies for health related reasons in 2015.^[7]More than 1.1 billion prescription items were dispensed in 2022. More than £10 billion is spent on prescribed drugs annually.^[8]Under the 2005 NHS Community Pharmacy contract all community pharmacists in England and Wales provide:^[9]

Dispensing Service
Repeat Dispensing Service: This allows the patient to collect regular repeat prescription medicines for an agreed period of time, without having to go back to their GP
Disposal of Unwanted Medicines.
Promotion of Healthy Lifestyles.
Signposting to other Services.
Support for Self-Care: advice on treating minor illnesses and long term conditions.

Widely available Advanced Services:

Medicines Use Review & Prescription Intervention.
New Medicine Service. For patients who have been given their first prescription for a medicine to treat Asthma and COPD, Type 2 diabetes, Hypertension or Anticoagulant Therapy.
Appliance Use Review Service.
Flu Vaccination.

Enhanced Services which are not available unless locally commissioned:

Minimising Adverse Effects and Admissions Related to Medicines.
Discharge and Transfer Planning.
Managing Dental Pain.

The introduction of the digital hospital-to-pharmacy referral service, which was to launch in July 2020, as part of the new community pharmacy contract, was postponed to 15 February 2021 because of theCOVID-19 pandemic in England.It will enable hospitals to digitally notify community pharmacies when patients are discharged and may need advice on taking new medicines, and about changes to their prescriptions.^[10]

In 2022 the average pharmacy carried out around 19 consultations per day, averaging 5.6 minutes each - about 65 million consultations across 10,800 pharmacies in the year.^[11]

Support staff

To help pharmacists be able to take on extended roles, it is common for them to work as part of a team that can include pharmacy technicians, dispensing assistants and counter assistants.^[12]

Ownership

In parts of mainland Europe, the pharmacist is required to own the pharmacy of which she or he is the licensee. Under this arrangement, a pharmacist can be the operator of only a single outlet.^[13]In the UK, 60% of all community pharmacies are owned by companies that own multiple pharmacies.^[14]

In the United States, more than 25% of independent owners have ownership in two or more pharmacies.^[15]

Most of Australia's and New Zealand's community pharmacies are owner-operated.^[16]^[17]In Australia, pharmacists recognise the need to integrate professional pharmacy services into the health system to meet the changing health care needs of the population.^[18]

Society and culture

A survey conducted by PrescribeWellness found that almost half of Americans older than 40 years-old value pharmacies that offerpreventative careservices, and would be willing to transfer theirprescriptionsto pharmacies that offer those services.^[19]Patients also value pharmacies where they can receive medical advice concerning their prescription medications, how those medications mayinteractwith each other, and receiveover-the-counter drugrecommendations for the management of common ailments.^[19]In a survey of over 1,000 U.S. adults older than 40 years-old conducted by Propeller Insights, 67% of patients responded that they would prefer that their pharmacist discuss new prescriptions with them, rather than theirphysician,because they viewed their pharmacist as "better at explainingside effectsand has more time to spend with them. "^[19]

Internet pharmacies

Canisters of pills from a mail order pharmacy

Since about the year 2000, a growing number ofInternetpharmacies have been established worldwide. Many of these pharmacies are similar to community pharmacies, and in fact, many of them are actually operated bybrick-and-mortarcommunity pharmacies that serve consumers online and those that walk in their door. The primary difference is the method by which the medications are requested and received. Some customers consider this to be more convenient and private method rather than traveling to a community drugstore where another customer might overhear about the drugs that they take. Internet pharmacies (also known as online pharmacies) are also recommended to some patients by their physicians if they are home-bound.

While most Internet pharmacies sellprescription drugsand require a valid prescription, some Internet pharmacies sell prescription drugs without requiring a prescription.^{[citation needed]}Some customers order drugs from such pharmacies to avoid the "inconvenience" of visiting a doctor, or to obtain medications which their doctors were unwilling to prescribe. However, this practice has been criticized as potentially dangerous, especially by those who feel that only doctors can reliably assess contraindications, risk/benefit ratios, and an individual's overall suitability for use of medication. There also have been reports of such pharmacies dispensing substandard products.^[20]

Of particular concern with Internet pharmacies is the ease with which people, youth in particular, can obtaincontrolled substances(e.g.,Vicodin,generically known ashydrocodone) via the Internet without a prescription issued by a doctor/practitioner who has an established doctor-patient relationship.^{[citation needed]}There are instances where a practitioner issues a prescription, brokered by an Internet server, for a controlled substance to a "patient" s/he has never met.^{[citation needed]}In the United States, in order for a prescription for a controlled substance to be valid, it must be issued for a legitimate medical purpose by a licensed practitioner acting in the course of legitimate doctor-patient relationship. The filling pharmacy has a corresponding responsibility to ensure that the prescription is valid. Often, individual state laws outline what defines a valid patient-doctor relationship. TheFood and Drug Administration(FDA) is also heavily involved in monitoring internet pharmacies and has issued warnings against several companies who have violated the U.S. Federal Food, Drug, and Cosmetic Act that protects individuals against rogue online pharmacies.

Canada is home to dozens of licensed Internet pharmacies, many of which sell their lower-cost prescription drugs to U.S. consumers (who must otherwise pay one of the world's highest drug prices).^[21]In recent years, many consumers in the US (and in other countries with high drug costs), have turned to licensed Internet pharmacies in India, Israel, and the UK, which often have even lower prices than in Canada.

In theUnited States,there has been a push to legalize the importation of medications fromCanadaand other countries,^{[citation needed]}in order to reduce consumer costs. While in most cases importation of prescription medications violates FDA regulations and federal laws, enforcement is generally targeted at international drug suppliers, rather than consumers. There is no known case of any U.S. citizens buying Canadian drugs for personal use with a prescription, who has ever been charged by authorities.

In Vietnam

According to IQVIA,Vietnamhad 55,300 drugstores in 2016, of which 185 belonged to modern drugstore chains.^[22]^[23]In 2021, the total number of drugstores decreased to 44,600, but the number of drugstores in modern chains increased to 1,600.^[24]^[25]According to a report by VNDIRECT Securities Company,Vietnamhad about 70,000 drugstores in 2022, including 59,000 traditional retail drugstores (accounting for 84%) and 11,000 chain drugstores (accounting for 16%). The revenue of Vietnam's pharmaceutical retail market reached about 80,000 billion VND. According to a report by MBS Securities Company in 2023, the size of Vietnam's pharmaceutical market is about 6-7 billion USD,^[26]^[27]with more than 3,000 modern chain drugstores.^[28]^[29]

Gallery

Interior of theTown Hall PharmacyinTallinn,operating continuously from at least 1422
Convent pharmacy exhibited at theMuseo nazionale della scienza e della tecnologia Leonardo da Vinciof Milan
Contemporary pharmacy in an older building
19th-century Italian pharmacy
Classic symbols at the wall of a former German pharmacy
interior of an unidentified drugstore in Toledo, Ohio, United States, 1900s. A large cigar counter and a long bar with seating is featured. The photo was taken by Charles F. Mensing around 1900.
Typical American drug store with asoda fountain,about 1905
Drug store restoration c. 1920 atCollingsworth CountyMuseum and Art Center
Modern pharmacy inNorway
A branch ofWalgreens,a pharmacychainin the United States
Outside anindependent pharmacyinSouth Plainfield, New Jersey
A pharmacy at night inNokia,Finland
A pharmacy inNorwaythat is part of a shopping mall
Interior of a pharmacy inEthiopia
Richard Nixonat a drug store lunch counter inHouston, Texas,on March 20, 1974
A pharmacy inNanning,Guangxi,China