TheRail Delivery Group Limited(RDG), previously theAssociation of Train Operating Companies,is theBritish rail industrymembership body that brings together passenger and freight rail companies,Network RailandHigh Speed 2.[2][3][4]The RDG is approximately half-funded by Network Rail, the remainder of its funding being provided by the various transport groups it represents.[2]
 | |
| Industry | Rail transport |
|---|---|
| Predecessor | Association of Train Operating Companies, Rail Delivery Group |
| Founded | 10 August 2012[1] |
| Headquarters | London,England, UK |
| Website | www |
The current incarnation of the RDG was created in 2017 from the merger of ATOC and a preceding organisation with the same brand. It performs industry-wide communications, defines ticket validity, participates in the formulation of railway policy, and is responsible for theNational Rail Enquiriesservice. The RDG operates several brands and services, includingInterrailandNational Rail.Since its creation, it has undertaken several initiatives, such as the opening-up ofautomatic ticket gatesandticket machinesto competition, and the incorporation of new anti-fare evasiontechnologies at stations. During 2023, the RDG announced the planned closure of many staffed ticket booths across the network; later that same year, the plan was officially abandoned in the face of public opposition.
History
editThe current RDG has its roots in two preceding organisations, the Association of Train Operating Companies (ATOC), and the Rail Delivery Group. The original Rail Delivery Group was established in 2011 to formulate policy and undertake communications on behalf of the entire railway industry, its membership having comprised all passenger and freight operators in the UK.[5]ATOC was a representative organisation for the various passenger train operating companies operating in Britain; it was established in the wake of theprivatisation of British Railby the train operators for the purpose of ensuring the continuation of various nationwide services, such as ticket acceptance andrailcardschemes. ATOC alsolobbiedon the operators' behalf on various matters.
On 24 October 2017, ATOC and the original RDG were merged to form the Rail Delivery Group. The new organisation is owned by its members, which compriseNetwork Rail,the nationalised owner of Britain's rail infrastructure; the varioustrain operating companiesthat provide passenger services; thefreight operating companies;the Rail Supply Group (RSG) that represents suppliers to the industry;[6]andHS2 Ltd,the company building a high-speed line.[citation needed]While the RDG name was publicly adopted following the merger, the company's legal name has continued to be ATOC Limited.[7]
Operations and responsibilities
editThe RDG describes its primary purpose as enabling train operating companies and Network Rail to deliver better services for end customers.[8]It performs various key roles in the operation of Britain's railways. Amongst these are defining the validity of tickets, producing the definitiveNational Routeing Guide,and contributing to theNational Fares Manual,which is distributed by the National Rail website.[9]The organisation is responsible for the allocation and settlement of revenue throughORCATSsystems.[10]It also handles the licensing (accreditation) of third party ticket sellers, such astravel agentsand online sellers (such asTrainlineand Red Spotted Hanky).[11][12][13]
RDG also performs industry-wide communications with the public, and is responsible for theNational Rail Enquiriesservice.[14]Between 1997 and 2004, the outsourcing specialistSercowassubcontractedto operate the National Rail Enquiry Service by ATOC.[15]The RDG's public relations activities include the sponsorship of various schemes, such asPlusBus,PlusBike, and Bike and Go,[16][17]as well as staff travel arrangements for both current and retired railway employees.[18][19]
RDG owns both theNational Railand 'Britain Runs on Rail' brands. Furthermore, it is responsible for several international products, such as 'Britrail' andInterrail.[20][21]The marketing of theRailcardscheme also comes within the organisation's scope.[22]
The RDG is partially responsible for railway policy formulation; it works with the Rail Supply Group and other parties to coordinate shared objectives. It also has a relationship with various regional and municipal transport authorities, such asTransport for London.[23][24]
Initiatives
editAn early pledge made by RDG was the simplification of the British railway ticketing system. During the summer of 2018, it announced measures in line with this objective, including the renaming of half a million tickets, the adoption of simpler language, and a redesign of ticket machines.[25]The RDG has worked closely with theCommunity Rail Networkto support local organisations active on their railway lines and station facilities; this initiative was claimed to have boosted the accessibility of railway services.[26][27]
Since its launch, the RDG has supported Rail to Refuge, a joint initiative between several passenger train operators andWomen's Aid(an English charity), which provides free train travel within Britain for women, men and children travelling to escapedomestic abuse.[28]In response to the 2022Russian invasion of Ukraine,the RDG quickly led a scheme to provide free rail travel to Ukrainian refugees fleeing the conflict.[29]
The management of station-basedautomatic ticket gatesandticket machinesacross the majority of British railway stations has been a particularly active area for the RDG.[30]Throughout the 2010s, in coordination with theOffice of Road and Rail,the organisation worked to open the supply and operation of this equipment to greater market competition.[31]Upgrades to these barriers have also been carried out, including the use of new technology for catching fare evaders; in 2023, the organisation estimated that roughly £240 million in lost revenue was being incurred throughfare evasionacross Britain's railways annually.[32]
The RDG worked with theDepartment for Transportand other entities to support the rollout ofcontactless paymentmethods in the South East of England by the end of 2023.[33][34]In November 2023, the organisation invited suppliers to present proposals for a nationwide contactless ticketing system.[35]
In July 2023, RDG announced proposals for the closure of many ticket offices across the network.[36][37]Several organisations spoke out against this change;Disability Rights UKraised concerns, stating: "The outcome will reduce confidence in the whole railway system and end the ability for far too many Disabled people to travel by rail at all."[38][39]Negative opinions on public safety and security were also voiced.[40]In October 2023, the planned closures were abandoned in the face of opposition from the public and from theNational Union of Rail, Maritime and Transport Workers(RMT)trade union,which wastaking strike actionat the time.[41][42]
International counterparts
editAs rail franchising also takes place in other countries, many of these nations have one or more equivalent organisations.
In Germany, theDeutschlandtarifverbund(German Tariff Association) is responsible for railway ticket revenue distribution. Political representation of established companies is carried out by theAssociation of German Transport Companies(Verband Deutscher Verkehrsunternehmen,VDV), whereas public relations of new entrant TOCs are chiefly dealt with byMofair e.V.
In Spain theAsociación Española de Empresas Ferroviarias de Viajeros(Spanish Association of Passenger Rail Companies) represents the sector, and aims to contribute to changes and regulatory improvement and support and defend the rail transport mode.
In Sweden, the equivalent organisation is theBranschföreningen Tågoperatörerna(Association of Train Operating Companies).
See also
editReferences
edit- ^"RAIL DELIVERY GROUP LIMITED overview – Find and update company information".Companies House.10 August 2012.Retrieved7 August2023.
- ^ab"RDG communications protocol".raildeliverygroup.Retrieved21 August2023.
- ^"Rail Delivery Group".Chartered Institution of Railway Operators.Retrieved21 August2023.
- ^"Rail Delivery Group".Office of Rail and Road.Retrieved21 August2023.
- ^"About us".raildeliverygroup.Retrieved13 August2018.
- ^"About us".railsupplygroup.org.Retrieved11 December2018.
- ^"ATOC Limited".Companies House.Retrieved13 August2018.
- ^"Response to: Transport for Wales Design of Wales and Borders Rail Service including Metro Consultation".Rail Delivery Group. May 2017.
- ^"Routeing Guide Data".data.atoc.org.Retrieved22 August2023.
- ^"The Value of Time".modernrailways.27 June 2019.Retrieved21 August2023.
- ^"RDG accreditation".raildeliverygroup.Retrieved22 August2023.
- ^"Accreditation".atoctravelagents.org.Retrieved21 August2023.
- ^"Product spotlight: Accredited Rail Ticketing".unicard-uk.Retrieved21 August2023.
- ^"About this site".nationalrail.co.uk.Retrieved22 August2023.
- ^"Serco loses NRES".Rail.No. 478. 7 January 2004. p. 7.
- ^"Travelling by rail".raildeliverygroup.Retrieved22 August2023.
- ^"How PlusBus is managed?".plusbus.info.Retrieved22 August2023.
- ^"Rail Staff Travel".raildeliverygroup.Retrieved22 August2023.
- ^"Rail staff 'priv' travel on European trains - a quick guide".seat61.Retrieved22 August2023.
- ^"UK to stay in Interrail scheme after U-turn".BBC News.8 August 2019.Retrieved21 August2023.
- ^"Interrail".Rail Delivery Group News. 8 August 2019.Retrieved21 August2023.
- ^"Types of Railcard | Prices".railcard.co.uk.Retrieved22 August2023.
- ^Mansfield, Ian (21 July 2023)."TfL to stop selling the Day Travelcard from Jan 2024".ianvisits.co.uk.Retrieved22 August2023.
- ^"London Day Travelcards could be scrapped to tackle funding shortfall".Railway Gazette International. 24 July 2023.Retrieved22 August2023.
- ^Munbodh, Emma (10 August 2018)."Huge crackdown on train tickets this September as half a million are renamed to make life 'simpler' for travellers".mirror.co.uk.
- ^"Community rail supporting rail passenger numbers to bounce back".communityrail.org.uk.22 March 2023.
- ^Booth, Janine (29 July 2023)."Community rail plays key role in improving accessibility, report finds".railadvent.co.uk.
- ^Mensah, Kwame Amoah (24 March 2021)."The Rail Delivery group extends 'Rail to Refuge' scheme".Rail Technology Magazine.Retrieved27 October2024.
- ^"Free rail journey offered to Ukrainian refugees who arrive in Britain".Jersey Evening Post. 19 March 2022.
- ^"Market study into the supply of automatic ticket gates and ticket vending machines - September 2018 update - Annex B: Accreditation"(PDF).Office for Rail and Road. 13 September 2018.
- ^Laude, Loic (2 December 2022)."Another step towards opening markets for ticket machines and gates".Office of Road and Rail.
- ^"Northern bring in new technology to catch train fare dodgers".BBC News.1 December 2022.
- ^"53 train stations to benefit from tap-in tap-out rollout".Department for Transport. 4 July 2023.
- ^"ALL ABOARD: Train stations in Hertfordshire to benefit from tap-in tap-out ticketing".mynewsmag.co.uk. 4 July 2023.
- ^Phillips, Tom (23 November 2023)."UK rail operators call for expressions of interest in developing national pay-as-you-go contactless ticketing".nfcw.
- ^"Proposals to update the railway for how passengers use it today".Rail Delivery Group. 5 July 2023.Retrieved7 July2023.
- ^Hiscott, Graham; Tetzlaff-Deas, Benedict (5 July 2023)."Railway station ticket office closures in full - see if your station is affected".Daily Mirror.Retrieved7 July2023.
- ^Brookes, Stephen."The Impact of Ticket Office Closures on Disabled People".Disability Rights UK.Retrieved7 July2023.
- ^Rusk, Lynn (23 August 2023)."Rail station ticket office closures: 'It will leave people with sight loss and other disabilities out'".londonworld.
- ^McGuinness, Fintan (6 July 2023)."Outrage in Watford at ticket office and rail job cuts".Watford Observer.
- ^Austin, Katy; Gruet, Sam (31 October 2023)."Plans to close rail ticket offices in England scrapped".BBC News.Retrieved31 October2023.
- ^"Rail ticket office closures in England scrapped in government U-turn".The Guardian.31 October 2023.Retrieved31 October2023.