Customer supportis a range ofservicesto assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.[1]Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termedtechnical support.[1]
Phoneandemailsare the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Trouble Ticketing System andCRM Applicationshelp keep track of a series of follow-up correspondence with a particular customer.[2]Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc.[3]
Being a successful customer support agent requires a full skillset of abilities that will allow one to communicate efficiently with the customer and provide fast and effective solutions to their problems.[4]
See also
editReferences
edit- ^ab"What is customer support? definition and meaning".BusinessDictionary.Archived fromthe originalon 2018-07-23.Retrieved2011-03-19.
- ^Murphy, Ian (November 11, 2021)."What is Ticketing System?".
- ^Murphy, Ian (November 11, 2021)."CRM Customer Relationship Management explained".
- ^Greek, Jobs (December 14, 2022)."What is Customer Care and Customer Support".