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Yuzuru Itowas the founder of Achieving Competitive Excellence (ACE) andIto University.United TechnologiesCorporation (UTC) established Ito University as the tangible means to build a network of lean leadership philosophies to improve UTC's internal and external supply systems.
When he was 64, a retiree fromMatsushitaElectric Industrial Co. (MC), Ito moved to aHartfordsuburb to work on improving the productivity of UTC's businesses.George Davidfirst encountered Ito in 1989, after he was brought in by the unit'sJapanesejoint venture partner, Matsushita Industrial, to try to figure out whyOtis's newly designed, modern Elevonic 401 elevators were not performing in the field, including some that caught fire. Their callback rates (the number of times per year a building owner has to call mechanics for service) were as high as 40 per unit a year, vs. an average of 0.5 for rivalMitsubishi Electric.Otis dispatched a team of US engineers to get the machines working. Their Japanese partners got directly involved with the engineers who were tasked with analyzing the cause of the problem. Later, with Ito in charge, the work they did changed the fundamental design of the elevator line worldwide.[citation needed]After his death, Ito University was established by United Technologies Company (UTC) to educate and promote quality, Lean & philosophies across all UTC divisions worldwide.
Ito University Foundations
editThis internal "university" is a three-day course that teaches UTC managers the fundamentals of improving the quality of UTC products, services andbusiness processes.Ito University Foundations is a living tribute to the late Yuzuru Ito, UTC's quality advisor, who led quality efforts for Japan's Matsushita Electric (known in the U.S. asPanasonic) for decades. He was one of the world's foremost experts on quality and UTC's quality advisor from the late 1980s until his death in 2000.
References
edit- The Unsung CEO - United Technologies' CEO George David runs a $31 billion company that outguns GE in shareholder return. Who is he—and how does he do it?. (2004).Business Week(OCTOBER 25, 2004 ).https://web.archive.org/web/20090327144712/http:// businessweek /magazine/content/04_43/b3905001_mz001.htm[1][dead link]m PDFhttps://web.archive.org/web/20110716162020/http:// sullair /Files/Sullair-HQ/Global/US-en/corporate/George_David.pdf[2]
- Quality. (2009). Ito University Foundations. fromhttps://web.archive.org/web/20090424202440/http:// utc /utc/About_UTC/Our_Philosophy.html[3]
- Laing, J. R. (2006).House of David.May 8, 2006. Retrieved April 5, 2009, 2009, fromhttp:// smartmoney /investing/economy/house-of-david-19440/[4]
- United Technologies Corporation YEAR IN REVIEW. (1998). UTC.
- Gear, N. (2008). UTC Quality & Dr Ito. Gear Motions Gear Manufacturer Capabilities.