Silent call
(Redirected fromPredictive dialing)
Asilent callis atelephone callin which the calling party does not speak when the call is answered. Most such calls are generated by acold calltelemarketing operation's dialer software, which makes many calls automatically and sometimes does not have an agent immediately available to handle an answered call. As a result, the called party hearssilence( "dead air"), followed by the call being disconnected.[1]This differs from aghost call,which is not dialed intentionally, and is due to technical issues orpocket dialing.[citation needed]
In the U.S., theFederal Trade Commission(FTC) uses the term "abandoned call"instead of silent call in its regulations applying totelemarketing.[2]
References
[edit]- ^"Abandoned and silent calls".Ofcom.1 August 2023.Retrieved26 January2024.
- ^"Complying with the Telemarketing Sales Rule".Federal Trade Commission.2 February 2011.Retrieved26 January2024.