Zip tone

Intelephony,azip tone(also known as awhisper toneorcall waiting tone) is acall-progress tonewhich indicates a new incoming call is either connecting or waiting depending on the application. Unlike aringtone,which alerts those near a telephone to answer it, a zip tone alerts someone already on the line—for example atelephone operator,call centeragent, or telephone subscriber withcall waitingservice—that action is needed for an incoming call such as pressing a button or reciting a phrase (e.g. "May I help you?" ). This way of offering an incoming call to an available call center agent is also referred to as 'call forcing' or 'forced calling'.

Tone composition and customization

The tone is typically a single, short burst (e.g. 440 hertz for 5 milliseconds) but can also be customized with multiple bursts or tones to hint at the nature of the call, so the agent can answer the call with the appropriate greeting; or a subscriber may know that a specific caller is calling or number was dialed (seedistinctive ring).

In someautomatic call distributionapplications, the standard tone can be completely replaced with a digital recording of the agent speaking the answer phrase, thereby relieving them of the need to constantly repeat it, alerting the agent of an incoming call, and answering the call more quickly from the perspective of the caller.

See also

• Automatic Call Distribution
• Call waiting
• TSPS
• Telephone

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