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Comcast

Coordinates:39°57′16″N75°10′07″W/ 39.9545°N 75.1685°W/39.9545; -75.1685
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Comcast Corporation
Formerly
  • American Cable Systems (1963–1968)
  • Comcast Holdings
    (1968–2000)
Company typePublic
Industry
FoundedJune 28, 1963;61 years ago(1963-06-28)inTupelo, Mississippi,U.S.
FounderRalph J. Roberts
HeadquartersComcast Center,,
United States
Area served
Worldwide
Key people
Products
RevenueIncreaseUS$121.6 billion(2023)
IncreaseUS$23.31 billion(2023)
IncreaseUS$15.11 billion(2023)
Total assetsIncreaseUS$264.8 billion(2023)
Total equityIncreaseUS$83.23 billion(2023)
OwnerBrian L. Roberts (1%equity interest,33%voting power)
Number of employees
186,000 (2023)
Divisions
Subsidiaries
ASN
Websitecorporatecast
Footnotes / references
[1][2][3][4][5][6][7]

Comcast Corporation(simply known asComcast,and formerly known asAmerican Cable SystemsandComcast Holdings),[note 1]incorporated and headquartered inPhiladelphia,is an Americanmultinationaltelecommunicationsandmediaconglomerate.[8]The corporation is the second-largestbroadcastingandcable televisioncompany in the world by revenue (behindAT&T). It is the third-largestpay-TVcompany, the second-largestcable TVcompany by subscribers, and the largest homeInternet service providerin the United States. In 2023, the company was ranked 51st in theForbes Global 2000.[9]Comcast is additionally the nation's third-largest hometelephone service provider.It provides services to U.S. residential and commercial customers in 40 states and theDistrict of Columbia.[10]As the owner of the international media companyNBCUniversalsince 2011, Comcast is also a high-volume producer offeature filmsfor theatrical exhibition and television programming, and a theme park operator. It is the world'sthird-largest telecommunications companyby revenue.

Comcast owns and operates theXfinityresidential cable communications business segment and division; Comcast Business, a commercial services provider; and Xfinity Mobile, anMVNOof Verizon. ThroughNBCUniversal,it also owns and operates over-the-air national broadcast network channels such asNBC,Telemundo,TeleXitos,andCozi TV;multiple cable-only channels such asMSNBC,CNBC,USA Network,Syfy,Oxygen,Bravo,andE!;the film studioUniversal Pictures;the VOD streaming servicePeacock;animation studiosDreamWorks Animation,Illumination,andUniversal Animation Studios;andUniversal Destinations & Experiences.It also has significant holdings in digital distribution, such asthePlatform,which it acquired in 2006; and ad-tech company FreeWheel, which it acquired in 2014. Since October 2018, it has also been the parent company ofSky Group.[11]

Comcast has beencriticizedand put under intense public scrutiny for a variety of reasons. Its customer satisfaction ratings were among the lowest in the cable industry during the years 2008–2010.[12][13]It has violatednet neutralitypractices in the past, and, despite its commitment to a narrow definition of net neutrality,[14]critics advocate a definition that precludes any distinction between Comcast'sprivate networkservices and the rest of the Internet.[15]Critics also point out a lack of competition in the vast majority of Comcast's service areas; in particular, the limited competition among cable providers.[16]Given its negotiating power as a large ISP, some suspect that it could leverage paidpeering agreementsto unfairly influence end-user connection speeds. Its ownership of both content production (in NBCUniversal) and distribution (as an ISP) has raised antitrust concerns. These issues and others led to Comcast being dubbed "The Worst Company in America" byThe Consumeristin 2010 and 2014.[17][18]

Overview

[edit]

Leadership

[edit]
Brian L. Roberts

Comcast is described as afamily business.[19]Brian L. Roberts,its chairman and CEO, is the son of founderRalph J. Roberts(1920–2015). Roberts owns or controls about 1% of all Comcast shares but all of the Class B supervoting shares, giving him an "undilutable 33% voting power over the company".[20]Legal expertSusan P. Crawfordhas said this gives him "effective control over [Comcast's] every step".[21]In 2010, he was one of the highest paid executives in the United States, with total compensation of about $31 million.[21]

Board of directors

[edit]

As of February 18, 2024:[22]

Executives

[edit]
  • Michael J. Cavanagh,President
    • Cesar Conde,Chairman, NBCUniversal News Group
      • Rebecca Blumenstein,President, NBC News Editorial
      • Luis Fernández, Chairman, NBCUniversal Telemundo Enterprises
      • Beau Ferrari, Senior Advisor to the Chairman of NBCUniversal News Group
      • Rashida Jones,President,MSNBC
      • Valari Dobson Staab, Chairman, NBCUniversal Local
      • KC Sullivan, President,CNBC
    • Bonnie Hammer,Vice Chairman, NBCUniversal
    • Kimberley D. Harris, Executive Vice President of Comcast Corporation and General Counsel of NBCUniversal
    • Anand Kini, Executive Vice President, Corporate Strategy, Comcast Corporation and Chief Financial Officer, NBCUniversal
    • Donna Langley,Chairwoman, NBCUniversal Studio Group & Chief Content Officer
      • Jimmy Horowitz, Chairman, Business Affairs & Operations
      • Pearlena Igbokwe,Chairwoman, Universal Studio Group
      • Peter Levinsohn, Vice Chairman & Chief Distribution Officer, Universal Filmed Entertainment Group
    • Mark Lazarus, Chairman, NBCUniversal Media Group
      • Frances Berwick, Chairman, NBCUniversal Entertainment
      • Pete Bevacqua,Chairman,NBC Sports Group
      • Matt Bond, Chairman, Content Distribution
        • Matt Schnaars, President, Content Distribution
      • Mark Marshall, Chairman, Global Advertising & Partnerships, NBCUniversal
      • Jenny Storms, Chief Marketing Officer, Entertainment and Sports
      • Matt Strauss, Chairman, Direct-to-Consumer and International
        • Kelly Campbell, President,Peacockand Direct to Consumer, NBCUniversal
    • Adam Miller, Executive Vice President, NBCUniversal
      • Jen Friedman, Executive Vice President, Communications
      • Ian Trombley, President, Operations & Technology, NBCUniversal
      • Vicki Williams, Chief Human Resources Officer, NBCUniversal
    • Craig Robinson, Executive Vice President, Chief Diversity Officer
    • Mark Woodbury, Chairman and Chief Executive Officer,Universal Destinations & Experiences
      • Tom Mehrmann,President, Chief Operating Officer Universal Destinations & Experiences, Pacific Rim

Corporate offices

[edit]

Comcast is headquartered in Philadelphia, Pennsylvania, and has offices inAtlanta,Detroit,Denver,Manchester, New HampshireandNew York City.[23]On January 3, 2005, it announced it would become the anchor tenant in the newComcast Centerin downtown Philadelphia—at 975 ft (297 m), the second-tallest skyscraper in Pennsylvania. In the fall of 2018, it finished construction of the 1,121 ft (342 m)Comcast Technology Center,Pennsylvania's tallest skyscraper, adjacent to its original headquarters.[24]As of 2019,the company had 184,000 employees.[25]

Employee relations

[edit]

Comcast is often criticized by the media and its own staff for its less-than-upstanding policies of employee relations.

A 2014 investigative series published byThe Vergeinvolved interviews with 150 Comcast employees, and examined why the company was so widely criticized by its customers, the media, and its own workers. It concluded that Comcast's staff endured unreasonable corporate policies: "Customer service has been replaced by an obsession with sales; technicians are understaffed… tech support is poorly trained, and the company is hobbled by internal fragmentation."[26]A widely read article by an anonymous Comcast call center employee appeared in November 2014 onCracked.Titled "Five Nightmares You Live While Working For America's Worst Company", it claimed that Comcast was obsessed with sales, did not train its employees properly, and concluded that "the system makes good customer service impossible."[27]

Comcast has also earned a reputation as anti-union. A company training manual says, "Comcast does not feel union representation is in the best interest of its employees, customers, or shareholders".[28]A dispute in 2004 withCWA,a labor union representing many employees at Comcast's Beaverton, Oregon offices, led to allegations of management intimidating workers, requiring them to attend anti-union meetings and unwarranted disciplinary action for union members.[29]In 2011, Comcast received criticism fromWriters Guild of Americafor its policies regarding unions.[30]

Despite these criticisms, Comcast has appeared on multiple "top places to work" lists. In 2009, it was included onCableFAXmagazine's "Top 10 Places to Work in Cable", which cited its "scale, savvy and vision".[31]Similarly, thePhiladelphia Business Journalawarded Comcast the silver medal among extra-large companies in Philadelphia, with the gold medal going to partner organization, Comcast-Spectacor.[32][33]The Boston Globefound Comcast to be that city's top place to work in 2009.[34]Employee diversity is also an attribute upon which Comcast receives strong marks. In 2008,Black Enterprisemagazine rated Comcast among the top 15 companies for workforce diversity.[35]

Financial performance

[edit]

Comcast reported a net profit in each year during the period 2006 to 2022.

As of 2020,the company was ranked 28th on theFortune 500rankings of the largest United States corporations by total revenue.[36]

For the fiscal year 2022, Comcast reported earnings of US$15.4 billion, a decrease of 6.2% compared to the prior year. Annual revenue increased by 4.3% over the same period.[37]Their net debt was $91.2 billion,[38]exceeding total shareholders equity of $80.9 billion as of December 31, 2022.[39]

Year Revenue
in mil. USD$
Net income
in mil. USD$
Total assets
in mil. USD$
Employees
2006[40] 24,966 2,533 110,405 90,000
2007[41] 31,060 2,587 113,417 100,000
2008[42] 34,423 2,547 113,017 100,000
2009[43] 35,756 3,638 112,733 107,000
2010[44] 37,937 3,635 118,534 102,000
2011[45] 55,842 4,160 157,818 126,000
2012[46] 62,570 6,203 164,971 129,000
2013[47] 64,657 6,816 158,813 136,000
2014[48] 68,775 8,380 159,186 139,000
2015[49] 74,510 8,163 166,574 153,000
2016[50] 80,403 8,695 180,500 159,000
2017[51] 85,029 22,714 186,949 164,000
2018[52] 94,507 11,731 251,684 184,000
2019[53] 108,942 13,057 263,414 190,000
2020[54] 103,564 10,534 273,869 168,000
2021[55] 116,385 14,159 275,905 189,000
2022[55] 121,400 5,370 275,300 186,000

Lobbying and electoral fundraising

[edit]

With $18.8 million spent in 2013, Comcast has the seventh largestlobbyingbudget of any individual company or organization in the United States.[56]Comcast employs multiple formerU.S. Congressmenas lobbyists.[57]TheNational Cable & Telecommunications Association,which has multiple Comcast executives on its board, also represents Comcast and other cable companies as the fifth largest lobbying organization in the United States, spending $19.8 million in 2013.[56]Comcast was among the top backers ofBarack Obama's presidential runs, with Comcast vice presidentDavid Cohenraising over $2.2 million from 2007 to 2012.[58][59]Cohen has been described by many sources as influential in the U.S. government,[60]though he is no longer a registered lobbyist, as the time he spends lobbying falls short of the 20% whichrequires official registration.[61]Comcast'sPAC,the Comcast Corporation and NBCUniversal Political Action Committee, is among the largest PACs in the U.S., raising about $3.7 million from 2011 to 2012 for the campaigns of various candidates for office in theUnited States Federal Government.[62]Comcast is also a major backer of the National Cable and Telecommunications Association Political Action Committee, which raised $2.6 million from 2011 to 2012.[63][64]Comcast spent the most money of any organization in support of theStop Online PiracyandPROTECT IPbills, spending roughly $5 million to lobby for their passage.[65]

Comcast also backs lobbying and PACs on a regional level, backing organizations such as the Tennessee Cable Telecommunications Association[66]and the Broadband Communications Association of Washington PAC.[67]Comcast and other cable companies have lobbied state governments to pass legislation restricting or banning individual cities from offering public broadband service.[68]Municipal broadbandrestrictions of varying scope have been passed in a total of 20 U.S. States.[69]

According towatchdog groupDocumented, in 2020 Comcast contributed $200,000 to the Rule of Law Defense Fund, a fund-raising arm of theRepublican Attorneys General Associationthat was shown to have provided funding to theSave America Marchthat devolved into anattack on the U.S. Capitol on January 6, 2021.[70]

Philanthropy

[edit]

Comcast offers low cost internet and cable service to schools, subsidized by general broadband consumers through the U.S. government'sE-Rateprogram.[71]Critics have noted that many of the strongest supporters of Comcast's business deals have received substantial funding from the Comcast Foundation.[57][72]However, it is important to note that for years, Comcast has been relying on subsidiaries to finance philanthropic pursuits.

History

[edit]
Ralph J. Roberts, founder of Comcast, with his son Brian L. Roberts, at their Philadelphia headquarters in 1999

American Cable Systems

[edit]

In 1963,Ralph J. Robertsin conjunction with his two business partners, Daniel Aaron[73]andJulian A. Brodsky,purchasedAmerican Cable Systems[74]as acorporate spin-offfrom its parent,Jerrold Electronics,for U.S. $500,000. At the time, American Cable was a small cable operator inTupelo, Mississippi,with five channels and 12,000 customers.[75]In 1965, American Cable Systems purchased Storecast Corporation of America, a product placement supermarket specialist marketing firm.[76]In 1968, American Cable Systems purchased its first franchise ofMuzak,a brand of background music played in retail stores. Storecast was a client of Muzak.[77]

Comcast

[edit]
Comcast logo from 1969 to 2000

The company was re-incorporated in Pennsylvania on March 5, 1969, under the new nameComcast Corporation.[74]Comcast'sinitial public offeringoccurred on June 29, 1972, with amarket capitalizationof U.S. $3,010,000.[74][78]In 1977,HBOwas first launched on a Comcast system with 20,000 customers in western Pennsylvania with a five-night free preview getting a 15% sign up rate.[74][79]In 1986, Comcast bought 26% ofGroup W Cable,a broadcast company, doubling its number of subscribers to 1 million.[80][81]Also that year, Comcast made a founding investment of $380 million inQVC.[74]In 1988, Comcast was able to buy a 50% share of SCI Holdings in a joint deal withTele-Communications Inc.[82]Comcast also acquired American Cellular Network Corporation in 1988 for $230 million, marking the first time it became amobile phone operator.[83]

Increasing market share (1990–2001)

[edit]

In February 1990, Ralph Roberts' son, Brian L. Roberts, succeeded his father as president of Comcast.[84]Two years later, the company's mobile division, Comcast Cellular, purchased a controlling interest inMetromedia's Philadelphia-area cellular telephone interests, Metrophone.[74][85]By 1994, Comcast owned 50% stock in the cable communications companyGarden State Cable,who by that year were serving approximately 195,000 subscribers.[86]That same year, Comcast became the third-largest cable operator in the United States, with around 3.5 million subscribers following its purchase ofMaclean-Hunter's American division for $1.27 billion.[80][87]Comcast grew to 4.3 million subscribers the following year with the purchase of the cable operation ofE. W. Scripps Companyfor $1.575 billion in stock.[88]

Comcast offered internet connection for the first time in 1996, with its part in the launch of the@Home Network.[89]Also in 1996, Comcast formedComcast Spectacor,which became owner of the Philadelphia Flyers.[90]In 1997,Microsoftinvested $1 billion in Comcast, and the company launched its digital TV service.[77]That same year, in partnership withThe Walt Disney Company,Comcast got a 50.1% controlling interest in E! Entertainment.[74]By December 31, 1997, it was available in the Philadelphia, Detroit,Baltimore,Orange County, California,SarasotaandUnion, New Jerseyareas.[citation needed]

Comcast's cable acquisitions in 1997 wereJones Intercable, Inc.with 1 million customers, and a stake in Prime Communications with 430,000 subscribers.[74]In February 1998, Comcast sold its U.K. division toNTLfor US$600 million, along with the division's $397 million in debt.[91]In 1999, Comcast sold Comcast Cellular toSBC Communicationsfor $400 million, releasing them from $1.27 billion in debt.[92]Also in 1999, Comcast acquired Greater Philadelphia Cablevision,[93]and launched Comcast University as well as Comcast Interactive Capital Group.[74]

In November 1999, Comcast purchased Lenfest Communications, who were the ninth largest cable television operator at the time and were the largest operator in the Philadelphia area.[94][95]This consolidated Comcast's control over all of the Philadelphia region, and earned them approximately 1.3 million additional cable subscribers.[95]The purchase of Lenfest also bought Comcast the remaining 50% stock of the cable operator Garden State Communications — a company whom Comcast had already owned half of in partnership with Lenfest for years.[96]Comcast quickly replaced the ten-year general manager at Garden State with their own executive, and eventually Garden State ceased operating under its own name and was fully merged to become a part of the Comcast Corporation.[97]

Largest U.S. cable provider (2001–present)

[edit]
Proposed merger name logo, 2001
Comcast logo introduced on December 12, 1999; used from 2000 until 2007.
Comcast's second logo from 2007 until 2013.

In 2001, Comcast announced it would acquire the assets of the largest cable television operator at the time,AT&T Broadband,for $44.5 billion.[98]The proposed name for the merged company was "AT&T Comcast", but the companies ultimately decided to keep only the Comcast name, with the company and new assets reincorporated in Pennsylvania on December 7, 2001. On November 18, 2002, Comcast officially acquired all assets of AT&T Broadband, thus making Comcast the largest cable television company in the United States with over 22 million subscribers.[98][99]This spurred the start of Comcast Advertising Sales (using AT&T's groundwork) which would later be renamedComcast Spotlightand now effectv, A Comcast Company. As part of this acquisition, Comcast also acquired the National Digital Television Center in Centennial,Coloradoas a wholly owned subsidiary, now known as theComcast Media Center.In 2003, Comcast became one of the original investors inThe Golf Channel.[100]After Excite@Home went bankrupt in October 2001, Comcast took over providing internet directly to consumers in January 2002.[101]

On February 11, 2004, Comcast announced a $54 billion bid for Disney, including taking on $12 billion of Disney's debt.[102]The deal would have made Comcast the largestmedia conglomeratein the world.[103][104]However, after rejection by Disney and uncertain response from investors, the bid was abandoned in April.[105]In 2004, Comcast sold its QVC shares toLiberty Mediafor $7.9 billion.[106]

On April 8, 2005, a partnership led by Comcast andSony Pictures Entertainmentfinalized a deal to acquireMGMand its affiliate studio,United Artists,and created an additional outlet to carry MGM/UA's material for cable and Internet distribution.[107][108]On October 31, 2005, Comcast officially announced that it had acquiredSusquehanna Communications,aSouth Central Pennsylvania-based cable television and broadband services provider and unit of the formerSusquehanna Pfaltzgraffcompany, for $775 million cash.[109][110]Comcast previously owned approximately 30% of Susquehanna Communications through its affiliate company,Lenfest.[109]In December 2005, Comcast announced the creation ofComcast Interactive Media,a new division focused on online media.

In July 2006, Comcast purchased the Seattle-based software company thePlatform.[111]This represented an entry into a new line of business—selling software to allow companies to manage their Internet (and IP-based) media publishing efforts.

On April 3, 2007, Comcast announced it would acquire the cable systems owned and operated by Patriot Media, a privately held company owned by cable veteran Steven J. Simmons, Spectrum Equity Investors and Spire Capital, that served approximately 81,000 video subscribers for $483 million.[112]

Comcast announced in May 2007[113]and launched in September 2008 a dashboard called SmartZone that allowed users to perform mobile functions online.[114]There was also Cloudmarkspamandphishingprotection andTrend Microantivirus.[113]The address book is ComcastPlaxosoftware.[113]

In May 2008, Comcast purchased Plaxo for a reported $150 million to $170 million.[115]

Comcast won theConsumeristWorst Company In America ( "Golden Poo" ) award in 2010.[116]A gold trophy in the shape of a pile ofhuman feceswas delivered to Comcast Corporate Headquarters to commemorate the unmatched level of enmity flowing from their customer base to their business. Comcast responded immediately by publicly acknowledging the dubious award and citing ongoing efforts to improve its customer service.[117]One effort to change this is a new app called Tech ETA that allows customers to see exactly when a technician is coming.[118]

On 21 May 2024, Comcast announced Xfinity StreamSaver™, a streaming bundle combining Peacock, Netflix, and Apple TV+ for Xfinity Internet and TV customers. This bundle offered a subscription to Netflix Standard with ads, Peacock Premium, and Apple TV+, promised over 30% savings or nearly $100 annually.[119]

Adelphia purchase

[edit]

In April 2005, Comcast and Time Warner Cable announced plans to buy the assets of bankruptedAdelphia Cable.[120]The two companies paid a total of $17.6 billion in the deal that was finalized in the second quarter of 2006—after the U.S.Federal Communications Commission(FCC) completed a seven-month investigation without raising an objection.[121]Time Warner Cablebecame the second-largest cable provider in the U.S., ranking behind Comcast. As part of the deal, Time Warner Cable and Comcast traded existing subscribers in order to consolidate them into larger geographic clusters.[122][123]

In August 2006, Comcast and Time Warner Cable dissolved a 50/50 partnership that controlled the systems in theHouston,Southwest Texas,San Antonio,andKansas Citymarkets under the Time Warner Cable brand. After the dissolution, Comcast obtained the Houston system, and Time Warner retained the others.[124]On January 1, 2007, Comcast officially took control of the Houston system but continued to operate under the Time Warner Cable brand until June 19, 2007.

NBCUniversal

[edit]
NBCUniversal logo from 2011 to present

Media outlets began reporting in late September 2009 that Comcast was in talks to buyNBC Universal.Comcast denied the rumors at first, while NBC would not comment on them.[125]However, CNBC itself reported on October 1 thatGeneral Electricwas considering spinning NBC Universal off into a separate company that would merge the NBC television network and its cable properties such as USA Network, Syfy and MSNBC, as well asUniversal Pictures,with Comcast's content assets. GE would maintain 49% control of the new company, while Comcast owned 51%.[126][127]Vivendi,which owns 20%, would have to sell its stake to GE. It was reported that under the current deal with GE that it would happen in November or December.[128][129]It was also reported thatTime Warnerwould be interested in placing a bid, until CEOJeffrey L. Bewkesdirectly denied interest,[130]leaving Comcast the sole bidder. On November 1, 2009,The New York Timesreported Comcast had moved closer to a deal to purchase NBC Universal and that a formal announcement could be made sometime the following week.[131]

Logo used from January 28, 2013 to January 10, 2024

Following a tentative agreement on December 1,[132]the parties announced that Comcast would buy a controlling 51% stake in NBC Universal, includingUniversal Pictures,for $6.5 billion in cash and $7.3 billion in programming on December 3.[133][134][135]GE would take over the remaining 49% stake in NBC Universal, using $5.8 billion to buy out Vivendi's 20% minority stake in NBC Universal.[134]On January 18, 2011, the FCC approved the deal by a vote of 4 to 1.[136][137]The transaction was completed on January 28, 2011.[138][139]In December 2012, Comcast adopted a new corporate logo, which incorporatesNBC's peacock logoto signify its ownership of the broadcaster.[140][141]On February 12, 2013, Comcast announced that it would acquire the remaining 49% of General Electric's interest in NBCUniversal, in a deal valued at approximately $16.7 billion.[142][143]The acquisition was completed on March 19, 2013.[144][145]

Comcast reported that third-quarter net profits in 2020 fell 37 percent to $2.02 billion from $3.22 billion the previous year, in part due to the limited capacity measures for theCOVID-19 pandemicat theme parks likeUniversal Studiosand movie theaters, with revenues falling 4.8 percent. With their theme park inCaliforniabeing closed since March 2020 and limited capacity at locations inFloridaandJapan,the company was prompted to lay off a number of their employees; revenue for their theme park locations fell 81 percent to $311 million from $1.63 billion in 2019.[146]In 2024, Comcast signed a deal withStarlinkto provide satellite-based connectivity to business customers in regions with limited network access.[147]

Failed purchase of Time Warner Cable

[edit]

On February 12, 2014, theLos Angeles Timesreported that Comcast sought to acquire Time Warner Cable in a deal valued at $45.2 billion.[148]On February 13, it was reported that Time Warner Cable agreed to the acquisition.[149]This was to add several metropolitan areas to the Comcast portfolio, such as New York City,Los Angeles,Dallas–Fort Worth,Cleveland,Columbus,Cincinnati,Charlotte,San Diego,and San Antonio.[150]Time Warner Cable and Comcast aimed to merge into one company by the end of 2014 and both have praised the deal, emphasizing the increased capabilities of a combined telecommunications network, and to "create operating efficiencies and economies of scale".[151]

In 2014, critics expressed concern that the deal would give Comcast greater negotiating power in a number of areas, includingrebroadcast feeswith television channels,[152]andpeeringagreements with ISPs.[153]

Critics noted in 2013 thatTom Wheeler,the head of the FCC, which has to approve the deal, is the former head of both the largest cable lobbying organization, the National Cable & Telecommunications Association, and as largest wireless lobby,CTIA – The Wireless Association.[154][155]According toPolitico,Comcast "donated to almost every member of Congress who has a hand in regulating it".[156]TheU.S. Senate Judiciary Committeeheld a hearing on the deal on April 9, 2014.[157]TheHouse Judiciary Committeeplanned its own hearing.[158]On March 6, 2014, theUnited States Department of Justice Antitrust Divisionconfirmed it was investigating the deal.[159]In March 2014, the division's chairman, William Baer, recused himself because he was involved in the prior Comcast NBCUniversal acquisition.[160]Several states' attorneys general have announced support for the federal investigation.[161]On April 24, 2015, Jonathan Sallet, general counsel of the F.C.C., explained that he was going to recommend a hearing before an administrative law judge, equivalent to a collapse of the deal.[162]

In August 2015, Comcast announced that it would increase Internet speeds for low-income customers from 5Mbit/sto 10 Mbit/s, provide free wireless routers, and pilot an initiative to increase Internet access for low-income senior citizens.[163]In September of that year Comcast also launched Watchable, aYouTubecompetitor.[164]The move was seen byVarietyas an attempt to appeal to thecord-cuttingmarket.[164]

DreamWorks Animation

[edit]

On April 28, 2016, Comcast officially announced its NBCUniversal division will acquireDreamWorks Animationfor $3.8 billion.[165][166]The acquisition completed on August 22, 2016; DreamWorks Animation was integrated intoNBCUniversal Film and Entertainmentas part ofUniversal Pictures.[167]Universal took over distribution of DreamWorks Animation films beginning in 2019 withHow to Train Your Dragon: The Hidden Worldafter DreamWorks Animation's deal with20th Century Foxended.

Cellular service

[edit]

In September 2016, Comcast confirmed that it would launch anMVNOcellular networkwithVerizon Wireless.The service, described as being a "Wi-Fi and MVNO-integrated product" was expected to launch in mid-2017.[168]The partnership and the addition of wireless would allow Comcast to offer aquadruple playof services.[169][170]Including Comcast's Home Security offering, customers now have the option of a Quintuple Play.[171]The service was officially announced on April 6, 2017, as Xfinity Mobile.[172]

Attempted acquisition of Fox and subsequently of Sky

[edit]

On November 16, 2017, it was reported that Comcast attempted to purchase21st Century Fox,following the news 10 days earlier that Disney negotiated with Fox to acquire the same assets. Like Disney, the deal included the 20th Century Fox film and television studios, cable entertainment and broadcast satellite networks includingFX Networks,National Geographic Partners,Fox Sports Networks,and international channels such asStar India.It would not include theFox Broadcasting Company,Fox Television Stations,Fox Sports,andFox Newsunits, all which will be spun-off into a new independent company,[173]which is later known as theFox Corporationsince the 2019 launch.

However, on December 11, 2017, Comcast officially dropped the bid, saying that "We never got the level of engagement needed to make a definitive offer."[174]On December 14, Disney officially confirmed its acquisition of 21st Century Fox for $52.4 billion in stock, pending review from the United States Department of Justice Antitrust Division.[175]

On February 5, 2018, a new report by CNBC claims that despite the Disney/Fox deal, Comcast was considering topping Disney's $52.4 billion offer once theAT&TTime Warnermerger goes through, after the Department of Justice Antitrust Division sued to block the merger on November 20, 2017.

On February 27, 2018, Comcast offered to purchase 61% stake in Sky plc at a value of £12.50 per-share, approximately £22.1 billion. 21st Century Fox, which owns 39% stake in Sky, had previously declined a US$60 billion acquisition offer by Comcast in favor of its deal with Disney, due to anti-competition concerns.[176][177][178]NBCUniversal CEOSteve Burkestated that purchasing Sky would roughly double its presence in English-speaking markets, and allow for synergies between the respective networks and studios of NBCUniversal and Sky. Fox stated that it "remains committed to its recommended cash offer for Sky", and that Comcast had not yet made a "firm offer".[179]

On April 12, thePanel on Takeovers and Mergersruled that Disney had to acquire all of Sky within 28 days of fully acquiring Fox if the latter's acquisition of Sky was not completed by the time the merger was done, or if Comcast's counter-offer was not accepted.[180]On April 25, 2018, Comcast made its formal counter-bid for Sky plc, offering £12.50 per-share; Sky subsequently withdrew its recommendation of the Fox bid.[181]

On May 7, 2018, Comcast announced a potential bid against Disney's effort to acquire Fox after it spoke to investment banks about making a $60 billion cash offer, pending on approval of the AT&T–Time Warner merger.[182]Eight days later, several Fox investors expressed interests in signing a deal with Comcast due to their all-cash offer as opposed to Disney's $52.4 billion stock offer.[183]Then on June 5, 2018,Culture SecretaryMatt Hancockcleared both 21st Century Fox and Comcast's respective offers to acquire Sky plc. Fox's offer is contingent on the divestiture of Sky News.[184][185]Eight days later, Comcast officially announced a $65 billion counter-offer to acquire the 21st Century Fox's assets that Disney offered to purchase.[186]

On June 15, 2018, the European Commission gave antitrust clearance to Comcast's offer to purchase Sky, citing that in terms of their current assets in Europe, there would be limited impact on competition. Comcast included a 10-year commitment to the operations and funding of Sky News similar to that of Disney's offer.[187][188][189]On June 19, 2018, Disney formally agreed to acquire Sky News as part of Fox's proposed bid, with a 15-year commitment to increase its annual funding from £90 million to £100 million.[190]

However, on June 20, 2018, Disney and Fox announced that they had amended their previous merger agreement, upping Disney's offer to $71.3 billion (a 10% premium over Comcast's $65 billion offer), while also offering shareholders the option of receiving cash instead of stock.[191]On June 27, theUnited States Department of Justicegave antitrust approval to Disney under the condition of selling Fox's 22 regional sports channels, to which the company has agreed.[192]On the next day, Disney and Fox shareholders scheduled July 27, 2018 as the day to vote on Fox's properties being sold to Disney, giving Comcast enough time to make a higher counter-offer for the Fox assets.[193][194]

On July 11, 2018, 21st Century Fox raised its bid to purchase Sky plc assets to $32.5 billion, and $18.57 a share. In response, Comcast increased its bid to $34 billion, and $19.5 a share. At the same time, Fox was given clearance by the British government to purchase Sky.[195][196]On July 18, 2018,Bloombergreported that the Sky board scheduled July 27, 2018 as the day shareholders vote on selling Sky properties.[197]

However, on July 12, 2018, the Department of Justice filed a notice of appeal with the D.C. Circuit to reverse the District Court's approval for AT&T acquisition of Time Warner (now renamed WarnerMedia). Although analysts say that the chances of the DOJ win are small, they say it is the "final nail in the coffin for Comcast's Fox chase. This is a clear gift to Disney."[198]On the next day, CEO of AT&TRandall Stephensongave an interview with CNBC, about Comcast's bid for Fox: "It probably can't help it. You're in a situation where two entities are bidding for an asset, and this kind of action can obviously influence the outcome of those actions."[199]

On July 16, 2018, CNBC reported that Comcast was unlikely to continue its bidding war to acquire Fox from Disney in favor ofSky.[200]Three days later, Comcast officially announced that it was dropping its bid on the Fox assets in order to focus on their bid for Sky. CEO of Comcast, Brian L. Roberts said: "I'd like to congratulate Bob Iger and the team at Disney and commend the Murdoch family and Fox for creating such a desirable and respected company."[201]Eight days later, 21st Century Fox shareholders agreed to sell the majority of its assets to Disney for $71.3 billion. The sale covered the majority of 21CF's entertainment assets, including 20th Century Fox, FX Networks, and National Geographic Partners, among others.

On September 22, 2018, Comcast outbid 21st Century Fox, by raising its bid for Sky plc to $40 billion, or $22.57 a share.[202]On September 25, 2018, Comcast bought a 30% stake of Sky plc. The next day on September 26, 2018, Fox with the consent of its acquirer sold its 39% stake to Comcast in exchange for $15 billion in cash.[203]In October 2018 Comcast later acquired the rest of the shares of Sky with the company being delisted in November.[204]The merger was completed on November 7, 2018, when the company was delisted after becoming a wholly owned subsidiary and division of Comcast.[205]

On June 20, 2022, Comcast acquired Levl, an American-Israeli startup develops technology that authenticates wireless devices and can help prevent hacking, for an estimated $50 million. Following the acquisition, Comcast announced it will set up its first development center inIsrael.[206]

In 2023, Comcast and Disney agreed that Comcast would sell its 33% stake toHulu(the service has an audience of 48 millionsubscribers). Thestreaming serviceis valued at $27.5 billion in this deal. Part of the proceeds from this deal will be used tobuy backComcastshares.[207]

Divisions and subsidiaries

[edit]

Comcast Cable (Xfinity)

[edit]

Comcast Cable, which goes by the brand nameXfinity,provides cable television, broadband internet, and home telephone services. Comcast Cable also provides similar services to small to medium-sized business through itsComcast Businessbrand, and Fortune 1000 companies through its Comcast Enterprise brand.[208]

NBCUniversal

[edit]

Comcast delivers third-party television programming content to its own customers, and also produces its own first-party content both for subscribers and customers of other competing television services. Fully or partially owned Comcast programming includes Comcast Newsmakers,Comcast SportsNet,SportsNet New York,MLB Network,The Golf Channel,Syfy, and USA Network. On May 19, 2009,DisneyandESPNannounced an agreement to allow Comcast Corporation to carry the channelsESPNUandESPN3.[209]

Comcast's content networks and assets also include E!,Oxygen,Golf Channel,Universal Kids,Bravo,and the regionalNBC Sports Networks.When Comcast took majority ownership in NBCUniversal, a significant number of cable networks were added to this list. Comcast's NHL deal obligated them to create a U.S. version ofNHL Network,launched in October 2007. NBCSN folded in 2021.

Comcast has also operated local channels in some markets, such as Comcast Television in the Detroit region, Comcast Network in the Philadelphia and Mid-Atlantic regions (formerly CN8), and Comcast Entertainment Television in Denver and parts of Utah. They primarily carried local programs and sports (including, in some cases, serving as the designated overflow channel for localregional sports networks).

DreamWorks Animation

[edit]

On August 22, 2016, NBCUniversal bought DreamWorks Animation along with its major IP, includingShrek,How to Train Your Dragon,Kung Fu Panda,Trolls,andMadagascarandBig Idea Entertainmentowning its Christian animateddirect-to-videofranchiseVeggieTales.[210][211][212][213]

Sky Group

[edit]

Through Sky, Comcast offers any first-party and third-party television programming which using thesatellite distributionsystem to its customers and subscribers across several countries in Europe, such as theUnited Kingdom,Ireland,Germany,Austria,Switzerland,andItaly.It is Europe's largest media company andpay-TVbroadcaster by revenue (as of 2018),[214]with 23 million subscribers and more than 31,000 employees as of 2019.[215][216]

Until November 2018, Sky was owned by 21st Century Fox through a 39.14% controlling stake;[217]on 9 December 2016, following a previous attempt underNews Corporationthat was affected by theNews International phone hacking scandal,21st Century Fox announced that it had agreed to buy the remainder of Sky, pending government approval. However, after a bidding war that included Disney (which was, in turn, acquiring most of 21st Century Fox assets), Comcast acquired the entirety of Sky in 2018 for £17.28 per-share.

In 2020, NBCUniversal and Sky Group began preparations to launch an international news channel called NBC Sky World News.[218][219]The service was also planned for it to be available onPeacockin theUnited States.Plans for the launch – initially scheduled for summer 2020[220]– were put on hold due to theCOVID-19 pandemic in the United Kingdom.[221]and in August, the proposed service was scrapped, resulting in layoffs of 60 employees.[222][223]NBC subsequently allowed its free streaming serviceNBC News Nowto be seen internationally, and is available globally on YouTube and on Sky TV andVirgin Mediain the UK.[224]

Xumo

[edit]

Xumois afree ad-supported streaming television(FAST) service, which Comcast acquired on February 25, 2020, for an undisclosed amount. The service operates as a business within the Comcast Cable division. Comcast planned to position the service as a complement to its premium streaming service Peacock (as well as compete with ViacomCBS'sPluto TVand Fox Corporation'sTubi), and leverage its streaming technology, as well as its distribution partnerships withsmart TVmanufacturers.[225][226][227]

On October 19, 2021, Comcast announced "XClass TV", a line of smart TVs manufactured byHisensethat would be powered by the X1 software platform used by its cable services.[228]

In April 2022, Comcast andCharter Communicationsannounced that they would form a joint venture to form a "next-generation streaming platform", with Comcast contributing itsXfinity Flex,XClass TV, and Xumo businesses.[229][230][231]In November 2022, Comcast and Charter announced that the joint venture would use the Xumo name, with Xumo, Xfinity Flex, and XClass TV rebranded as Xumo Play, Xumo Stream Box, and Xumo TV respectively.[232]

Professional sports

[edit]

In 1996, Comcast bought a controlling stake in Spectacor from the company's founder,Ed Snider.[233]Comcast Spectacor holdings now include thePhiladelphia FlyersNHLhockey team andtheir home arenainPhiladelphia,as well asesportsorganizationT1,in a joint venture with South Korea'sSK Telecom.Over a number of years, Comcast became majority owner of Comcast SportsNet, as well as Golf Channel and NBCSN (formerly the Outdoor Life Network, then Versus). In 2002, Comcast paid theUniversity of Maryland$25 million fornaming rightsto the new basketball arena built on the College Park campus, theXfinity Center.Before it was renamed for Comcast's cable subsidiary, Xfinity Center was called Comcast Center from its opening in 2002 through July 2014. Comcast became the sponsor ofNASCAR's second-tier series renaming it theNASCAR Xfinity Seriesin 2015.

Criticism and controversies

[edit]
Comcast service van,Ypsilanti Township,Michigan

In 2004 and 2007, theAmerican Customer Satisfaction Index(ACSI) survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including theInternal Revenue Service.The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI.[234]Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%." The ACSI analysis also addresses this contradiction, stating that "Suchpricing powerusually comes with some level of monopoly protection and most cable companies have little competition at the local level. This also means that a cable company can do well financially even though its customers are not particularly satisfied. "[235][236]

In April 2014, Comcast was awarded the 2014 "Worst Company in America" award; an annual contest by the consumer affairs blogThe Consumeristthat runs a series of reader polls to determine the least popular company in America. This was the second time Comcast had been awarded this title, the first being in 2010.[237]

Comcast spends millions of dollars annually onlobbying.[238][239]Comcast employs the spouses, sons and daughters of mayors, councilmen, commissioners, and other officials to assure its continued preferred market allocations.[240][241][242]

Comcast was given an "F" for its corporate governance practices in 2010, by Corporate Library, an independent shareholder-research organization. According to Corporate Library, Comcast's board of directors ability to oversee and control management was severely compromised (at least in 2010) by the fact that several of the directors either worked for the company or had business ties to it (making them susceptible to management pressure), and a third of the directors were over 70 years of age. According toThe Wall Street Journalnearly two thirds of the flights of Comcast's $40 million corporate jet purchased for business travel related to the NBCU acquisition, were to CEO Brian Roberts' private homes or to resorts.[243]

On August 1, 2016, Washington State Attorney GeneralBob Fergusonfiled a lawsuit against Comcast Corporation in King County Superior Court, alleging the company's own documents reveal a pattern of illegally deceiving their customers to pad their bottom line by tens of millions of dollars.[244]The FCC issued a $2.3 million fine to Comcast after finding that the company was charging customers for unordered services and equipment. More than a thousand customers issued complaints about these unprecedented charges to their bill. In addition, numerous customers reported inappropriate name-calling and interrogation by customer service representatives. Comcast's executive vice president, David Cohen, admitted the company needed to improve their customer service.[245]

On August 8, 2016, an official Comcast employee confirmed that Comcast was changing native 1080i channels to the 720p60 format. "Official Employees are from multiple teams within Comcast: Product, Support, Leadership."[246]

In February 2017, Comcast was ordered by the self-regulatoryNational Advertising Review Boardto cease using a claim based onSpeedtest.netdata that it has "America's fastest internet", stating that "Ookla's data showed only that Xfinity consumers who took advantage of the free tests offered on the Speedtest.net website subscribed to tiers of service with higher download speeds than Verizon FiOS consumers who took advantage of the tests." They were also ordered to stop using a claim that the company offers the "fastest in-home Wi-Fi," which was poorly substantiated.[247]

On December 21, 2018,MinnesotaState Attorney General Lori Swanson filed a lawsuit against Comcast inHennepinCounty over allegations that the company had overcharged customers for cable packages, added home security, service protection plans, modem and other equipment packages to customers bills without their consent, and did not give customers the prepaid $200 Visa cards they promised to give if customers kept up-to-date on their monthly bills for 90 days on their advertisements.[248]On January 25, 2020, the lawsuit was settled, Comcast being ordered to refund 15,600 customers and give 16,000 other customers debt relief. Comcast was also ordered to disclose the full amounts customers will be charged for using their services on their advertisements.[249]

As of fall 2019, Comcast is the last major cable provider or streamer to neglect to carry theACC Network,prompting some customers to considercutting the cordor switching providers.[250][251]Forbesmagazine criticized the decision not to carry the college sports network as violating a fundamental principle of marketing: "never give your customers a reason to switch."[252]North CarolinaGovernorRoy Cooperasked Comcast and AT&T to carry the network, after which AT&T did so on theirU-Versecable service.[251][253]

In June 2021, theSupreme Courtrejected a petition for review by Comcast regarding an anti-trust lawsuit byViamedia, Inc.after theBiden administrationhad recommended against review.[254]

Carbon footprint

[edit]

Comcast reported totalCO2e emissions(direct + indirect) for the twelve months ending 31 December 2020 at 2,291 Kt (-249 /-9.8% y-o-y).[255]

Comcast's annual totalCO2e emissions(direct + indirect) (in kilotonnes)
Dec. 2019 Dec. 2020 Dec. 2021 Dec. 2022
2,540[256] 2,291[255] 2,071[257] 1,978[257]

Notes

[edit]
  1. ^Before theAT&Tmerger in 2001, the parent company wasComcast Holdings Corporation.Comcast Holdings Corporation now refers to a subsidiary of Comcast Corporation, not the parent company (see:Bloomberg profile on Comcast Holdings Corporation). Technically, the current parent company was founded December 7, 2001 asCAB Holdings Corporation,which changed its name toAT&T Comcast Corporationbefore finally taking on theComcast Corporationname (see:Nov 2002 8K/A FormArchivedMarch 25, 2014, at theWayback MachineandNov 2002 S-4ArchivedMarch 25, 2014, at theWayback Machine).

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