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c2c

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For other uses, seeC2C (disambiguation).

c2c
Class 357ElectrostaratSouthend East stationin November 2020
Overview
Franchise(s)
  • London, Tilbury & Southend: 26 May 1996 – 8 November 2014
  • Essex Thameside:9 November 2014 – 18 July 2021
Contract(s)Essex Thameside: 19 July 2021 – 20 July 2025
Main route(s)Fenchurch StreettoShoeburyness
Other route(s)
Fleet size
Stations called at28
Stations operated25
Parent company
Headquarters7th Floor, Centennium House, 100 Lower Thames Street, London, EC3R 6DL
Reporting markCC
Dates of operation26 May 1996(1996-05-26)–
PredecessorNetwork SouthEast
Technical
Length125.5 kilometres (78.0 mi)
Other
Websitewww.c2c-online.co.ukEdit this at Wikidata
Route map

Legend
Limited services

London
Fenchurch Street
London
Liverpool Street
London UndergroundLondon OvergroundElizabeth line
Docklands Light RailwayLimehouse
StratfordLondon UndergroundDocklands Light RailwayNorth London lineElizabeth line
London UndergroundDocklands Light RailwayWest Ham
East Ham Depot
BarkingLondon UndergroundGospel Oak to Barking line
Dagenham Dock
UpminsterLondon UndergroundLondon Overground
Rainham
Ockendon
Purfleet
Chafford Hundred
Lakeside
Grays
West Horndon
Tilbury Town
East Tilbury
Laindon
Stanford-le-Hope
Basildon
Pitsea
Benfleet
Leigh-on-Sea
Chalkwell
Westcliff
Southend Central
Southend East
Thorpe Bay
Shoeburyness

c2c(legal nameTrenitalia c2c Limited) is a Britishtrain operating companyowned byTrenitaliathat operates theEssex Thamesiderailway contract. It manages 25 stations and its trains call at 28. c2c provides commuter services from itsLondon Fenchurch Streetterminus to parts ofEast Londonand southEssexalong theLondon, Tilbury and Southend line.At weekends it also operates fromLondon Liverpool Street.

The company began operating asLTS Railin May 1996 under the ownership ofPrism Rail,which had been awarded the London, Tilbury & Southend railway franchise as part of theprivatisation of British Rail.In 1997, as a part of its original franchise commitments, LTS Rail ordered 44Class 357Electrostarelectric multiple units(EMUs); in conjunction with an additional order placed two years later, the company completed the replacement of itsslam-doorrolling stock inherited from British Rail in 2003. During 2000, LTS Rail rebranded as c2c; that same year, parent company Prism Rail was acquired byNational Express.

The original franchise was scheduled to conclude on 26 May 2011, but received multiple extensions before National Express was awarded a second franchise in 2014. Various service changes and amenities have been introduced over the course of the two franchise periods, including the fitting ofregenerative brakingto its rolling stock (the first UK train operator to do so) in March 2007, the launch of Quiet Zones onboard its trains in early 2008, the provision ofWi-Fiin April 2017, and the rolling out ofpay-as-you-goandNational Rail ITSO smartcardticket options over multiple years.

In February 2017, National Express sold c2c to the Italian operator Trenitalia. During December of that year, c2c announced an order withPorterbrookfor six ten-carClass 720/6AventraEMUs in response to growing demand; these were introduced in September 2023. Largely in response to theCOVID-19pandemic, the franchise agreement was replaced by a rail contract on 19 July 2021 under which services have continued to be run. In February 2023, theDepartment for Transport(DfT) announced the extension of c2c's contract through to 20 July 2025. c2c has been one of several train operators impacted by the2022–present United Kingdom railway strikes.

History

[edit]

First franchise (1996–2014)

[edit]

LTS Rail

[edit]

TheLondon, Tilbury and Southend franchisewas created as part of theprivatisation of British Rail.In December 1995, the franchise was awarded to amanagement buyout;the handover was initially due to happen on 4 February 1996. However, on 1 February 1996, ticketing and settlement irregularities were discovered and the other shortlisted bidders were invited to tender again.[1][2][3]In May 1996, the franchise was awarded toPrism Railby theDirector of Passenger Rail Franchisingfor a period of 15 years. It began operating as LTS Rail on 26 May 1996.[4]The franchise period could have been reduced to seven years if the operator did not fulfil commitments made during the bidding phase to replace its rolling stock with new-build trains.[1]

Passenger numbers increased above forecasts which caused overcrowding as trains reached capacity at peak times.[5]During 1998, the franchise was renegotiated to provide for the elimination of slam-door rolling stock and increased fleet by March 2002, increased staffing of stations, real-time passenger information system, improved security measures, improved station facilities for disabled people, increased cycle storage and pedestrian access fromChafford Hundred railway stationtoLakeside Shopping Centre.[6]

LTS Rail started servingWest Ham stationfrom 14 May 1999 to coincide with the opening of theJubilee lineextension. Peak services were restricted at West Ham, because of limitations of the signalling system. These were eliminated in time for the December 2011 timetable change ahead of the 2012 Summer Olympics.[7]

On 2 July 2000, the business was rebranded as c2c.[8]To coincide with the rebranding, the company website was launched on 16 June 2000.[9]The company name was also changed from LTS Rail Limited to c2c Rail Limited shortly thereafter.

National Express

[edit]

During July 2000, c2c was included in the sale of Prism Rail toNational Express.[10][11]The merger of the companies was completed on 19 September 2000.[12]National Express combined the management and support functions of c2c, Silverlink, WAGN and Stansted Express in a single organisation called London Lines in March 2001.[13]

In March 2002, management of Fenchurch Street Station was transferred from c2c toNetwork Rail.[14]

During January 2005, it was announced that an on-traintelevisionservice would be tried out, and one unit had televisions installed.[15]In June 2006, the360 On-Board Televisionservice ran into financial difficulties when c2c's partner in the project, TNCI (UK), ceased trading, and the service was withdrawn. c2c indicated it would restart the roll-out should a suitable partner be found.[16]

In June 2006, it was announced that portableX-raymachines and metal detectors would be randomly placed at stations and carried by officers on trains during summer 2006 to catch people carrying weapons, in a joint operation withEssex PoliceandBritish Transport Police,following trials atLondon Undergroundstations.[17]

A peak timetable introduced on 11 December 2006, with the aim of improving services for theThurrockandLondon Riversidesections of theThames Gateway,was withdrawn on 8 January 2007 after a campaign by passengers as a result of delays and cancellations that affected other lines on the network.[18][19]During August 2006, c2c agreed to work withPassenger Focusto establish a passenger panel.[20]

In October 2007, c2c announced that the first coach of each unit would be made a Quiet Zone, where passengers are asked not to use their mobile phones or play music out loud.[21]The Quiet Zone was introduced during early 2008 and is indicated by magenta vinyl stickers on the doors of the coach.[22]

In October 2007, c2c announced that it had switched to renewably-generated electricity in all its stations, maintenance facilities and offices in a contract withE.ON UK,said to be the largest of its kind in the transport sector.[23]

The franchise was originally due to conclude on 26 May 2011. In December 2010, theDepartment for Transportgranted National Express an extension until 26 May 2013 to allow DfT time to conduct a review of the franchising process.[24]During March 2013, theSecretary of State for Transportannounced the franchise would again be extended until 13 September 2014.[25]A further delay saw this extended until 8 November 2014.

Second franchise (2014–2021)

[edit]

On 9 November 2014, National Express was awarded the new 15-yearEssex Thamesidefranchise, having successfully tendered againstAbellio,FirstGroupandMTR Corporation.[26][27]The c2c brand was retained for the new operator, NXET Trains Limited, which replaced c2c Rail Limited.[28][29]Management of Fenchurch Street station transferred from Network Rail to c2c.[14]

During December 2015, c2c introduced a new timetable to reflect long-term changes in passenger numbers at stations on the line.[30]Consultation responses to the draft timetable published in October 2014 indicated dissatisfaction with many of the proposed changes.[31]c2c was criticised for putting the interests of "one-stop hoppers" (passengers travelling between Barking and West Ham) above those who travel further on the line.[32]

Trenitalia

[edit]

In February 2017, National Express sold c2c toTrenitalia.[33][34][35]c2c was the only remaining National Express operated UK rail franchise, down from a peak of nine in 2003.[36]The company name was subsequently changed to Trenitalia c2c Limited.

On 1 April 2017, c2c introduced a new on-boardWi-Fiservice free to all customers. Also, it has an on-board entertainment service called Vista. c2c has partnered with Now TV to provide free television shows available to stream for c2c passengers.[37][38]

During the summer of 2019, c2c ran an hourly weekend limited stop service between Fenchurch Street and Shoeburyess.[39]The new service coincided with the weekend extension of Fenchurch Street to Southend Central via Ockendon trains to Shoeburyness, providing a seven trains per hour service between Shoeburyness and Benfleet on Saturdays and a five trains per hour service on Sundays.[40]

In September 2019, it was announced that c2c had invested more than £10million into a new self service ticketing system with a user-friendly self-service interface developed with Voodoo Park. The interface is completely web-based and can be remotely repaired.[41]The ticket machines installed in 2019 are from the Italian company Sigma Spa.[42]

On 23 September 2019, c2c announced that it would be removing the first-to-last staffing at some stations and reducing ticket-office opening hours.[41][43]

On 31 March 2020, Trenitalia and the Department for Transport entered into an emergency measures agreement to vary the terms of the franchise agreement during theCOVID-19 pandemic.[44]This took effect on 1 April 2020 and lasted until 20 September 2020. On 19 September 2020, Trenitalia and the Department for Transport entered into an emergency recovery measures agreement.[45]This was a precursor to the replacement of the franchise agreement with a rail contract.[46]

Rail contract (2021–present)

[edit]

On 19 July 2021, the franchise agreement was replaced with a rail contract, which was due to expire on 23 July 2023.[47][48]

During May 2022, the timetable was amended to accommodate the London Overground extension toBarking Riverside,[49]the extension having started running in July 2022 as a spur from the Tilbury loop line east of Barking, sharing infrastructure with c2c services.

c2c has been one of several train operators impacted by the2022–present United Kingdom railway strikes,which was the first national rail strike in the UK for three decades.[50][51]Its workers are amongst those who are participating inindustrial actionowing to a dispute over pay and working conditions.[52][53]

In February 2023, the Department for Transport announced that c2c's contract had been extended to 20 July 2025.[54]

Branding and marketing

[edit]
LTS Rail logo used prior to the rebrand

The c2c name could be conceived to represent "city to coast" or "capital to coast", reflecting the nature of the route, or "commitment to customers".[55]

The c2c website stated:

The name c2c doesn't mean anything specific. In a sense it can mean anything you want it to. Its uniqueness reflects the young, vibrant character of the people we serve. c2c could stand for coast to capital, or capital to coast. From our point of view, one of the most important things it stands for is commitment to customers.

National Express also referred to the c2c route as City to Coast.[56]c2c used the slogan "way2go", but later used the "Making travel simpler" slogan also used by other National Express companies.

Services

[edit]
Class 357ElectrostaratLimehouse stationin August 2007 in the original livery

Routes

[edit]

c2c operates passenger services on theLondon, Tilbury and Southend linefromFenchurch Streetin theCity of LondontoShoeburynessinEssex,a distance of 39miles40chains(63.57 km).[57]The main line operates via Basildon with a loop line via Tilbury and a branch line via Ockendon. c2c trains connectCentral LondonwithEast Londonand the northernThames Gatewayarea of southern Essex. As of the December 2023 timetable, the main route between Fenchurch Street and Shoeburyness has a fastest timetabled journey of 56 minutes.[58]The line has a speed limit of 75 mph (121 km/h), although theClass 357Electrostartrains are capable of 100 mph (160 km/h).[59]To meet a 2014 franchise commitment, since the December 2015 timetable change most services between Fenchurch Street and Barking at peak times call at all stations, including Limehouse and West Ham.[30]

London terminus

[edit]
Most c2c services operate fromFenchurch Street railway station

As of December 2023,c2c runs two London–Shoeburyness services an hour at weekends that instead of calling at West Ham, Limehouse and Fenchurch Street are diverted from Barking to Stratford and Liverpool Street.[58]This enables c2c passengers to accessWestfield Stratford Cityand theLondon Stadiumdirectly. The alternative route is also used when engineering work or disruption blocks access to Fenchurch Street. This route runs over part of theLondon OvergroundGospel Oak to Barking lineand theElizabeth line.c2c trains pass through Maryland, Forest Gate and Woodgrange Park stations without stopping.

Stations

[edit]

c2c serves a total of 28 stations. 25 of the stations are managed by c2c. West Ham and Stratford stations are managed by theLondon UndergroundandLiverpool Street stationis managed byNetwork Rail.There are interchanges with the London UndergroundDistrict lineat Fenchurch Street (via out of station transfer withTower Hill), West Ham, Barking and Upminster. TheCircle linehas interchanges at Liverpool Street and Fenchurch Street (via Tower Hill). TheHammersmith and City linehas interchanges at Liverpool Street, West Ham and Barking. TheJubilee linehas interchanges at West Ham and Stratford. TheCentral linehas interchanges at Liverpool Street and Stratford. TheDocklands Light Railwayhas interchanges at Fenchurch Street (viaTower Gateway), Limehouse, Stratford and West Ham. TheElizabeth linehas interchanges at Liverpool Street and Stratford. TheLondon Overgroundhas interchanges at Liverpool Street, Stratford, Barking and Upminster.[60]

Timetable

[edit]

As of June 2024the off-peak Monday–Friday service is as follows:[61]

London, Tilbury and Southend line
Route tph Calling at
Fenchurch StreettoShoeburynessvia Basildon 4
Fenchurch Street to Southend Central via Ockendon 2
Fenchurch Street to Grays via Rainham 2

Future services

[edit]

Beam Park Station,a new station, will eventually become part of the c2c Network, between Dagenham Dock and Rainham.

Ticketing

[edit]

c2c has issued tickets for travel toNational Rail ITSO smartcardsbranded 'c2c Smart' since 3 November 2014.[62]

Through historic agreement there is interavailable ticketing with theLondon Undergroundbetween Fenchurch Street/Tower Hill and Upminster, with the fares set byTransport for London.[63]Since January 2004 thepay-as-you-goproduct onOyster cardhas been available at stations between Fenchurch Street/Liverpool Street and Upminster.[64]It was extended to Dagenham Dock and Rainham in 2008.[65]During January 2010, it was extended to Chafford Hundred, Grays, Ockendon and Purfleet.[66]

Pay-as-you-go payment bycontactless bank cardorsmartphoneis available at all stations between Fenchurch Street/Liverpool Street and Grays.[60]Contactless pay-as-you-go payment was due to be extended to all stations by December 2023.[67][68]The expansion of contactless pay-as-you-go ticketing was delayed indefinitely because of technical problems.[69]

During 2023, security teams employed by c2c and operating in partnership with theBritish Transport Policeconducted a crackdown onfare evasion;the resulting fines generated in excess of £250,000 in under a year.[70][71]Starting on 3 December 2023, fares were revised with a new weekday evening peak period introduced between 4pm and 7pm, during which off-peak tickets could no longer be used. Super off-peak tickets were withdrawn entirely.[69][72]

From January 2024 c2c started to accept electronic tickets that can be purchased and stored on a mobile phone. This followed a trial during December 2023.[73][74]

Rolling stock

[edit]

Slam-door replacement

[edit]
Class 312atShoeburyness stationon 29 March 2003, the final day of running.

LTS Rail inherited a fleet ofslam-doorelectric multiple unitClass 302,Class 310andClass 312train sets fromNetwork SouthEast.The original franchise agreement was for 25 sliding door trainsets (consisting of 100 carriages) to be transferred fromWest Anglia Great Northern(WAGN) and for 44 new trains (consisting of 176 carriages) to be ordered by the company.[75]LTS Rail ordered 44Class 357Electrostarunits in 1997, to be leased fromPorterbrook.[76]The most elderly Class 302 units were removed from regular service on 4 July 1998, several sets were retained as spares in case of stock shortages.[77]By mid-1997, WAGN had released 18Class 317units. However, both companies were experiencing an unexpected increase in passenger numbers and WAGN was unable to release more vehicles by December 1998.[78]

The franchise agreement was renegotiated in November 1998 to replace the entire LTS Rail fleet with new vehicles, allowing for the return of the Class 317s to WAGN and the planned elimination of slam-door stock by March 2002.[6]The first Class 357 train was delivered in 1999.[79]A second batch of 28 Class 357 units was ordered in December 1999, to be leased fromAngel Trains.[80]This satisfied a franchise commitment to increase the fleet by three units. Reliability problems with the new trains led to their withdrawal from service at peak times in October 2000.[81]By way of compensation, two additional units were added to the first order for free by the supplierAdtranz.[82][full citation needed]During 2003, c2c became the firsttrain operating companyto have replaced its entire fleet with new accessible trains. The last slam-door Class 312 service ran on 29 March 2003.[83]

Class 357

[edit]

In March 2007, after extensive trials, c2c began fittingregenerative brakingto its fleet, becoming the first UK train operator to do so.[84]On 3 June 2007, the eve ofWorld Environment Day,one train was given an all-over green vinyl sticker livery with the slogan "All c2c trains are greener now – find out more at – c2c-online.co.uk – c2c – the greener way to go" to highlight the completion of the scheme, which the company says has enabled energy savings of up to 20%.[85]

With a few Class 357s being out of service at the same time, from late 2006 twoClass 321swere hired fromSilverlinkfor three months for weekday peak-hour use between Fenchurch Street and Laindon, and Pitsea via Rainham, to cover for the unavailable units.

In June 2009, Bombardier began repainting the Class 357 units.[86]The vinyl wraps carrying the original purplish blue andmagentac2c livery were removed and the units reliveried in white with dark blue doors.[86]The last blue liveried train ran on 5 March 2011.[87]

Overcrowding relief

[edit]
c2c passenger numbers (millions) 2011 – 2019 Q2 (rolling 12 month figure)[88][89]

As part of the new 2014 franchise, c2c committed to leasing new trains to cope with rising passenger numbers, which were boosted especially by the opening of theDocklands Light Railwaystation at West Ham in 2011 and the rise of Canary Wharf as a financial centre.[90]

The Class 357 trains had been introduced with high density 3+2 seating, consisting of 282 seats and space for 124 standing, giving a total capacity of 406 passengers per four carriage unit. In late 2015 c2c adapted 20% of its carriages into a "Metro" configuration with seats removed around doorways and in the aisle to provide a 2+2 layout. The Metro configuration consists of 222 seats, space for 334 standing, and a total passenger capacity of 556 per four carriage unit.[91]This addressed the issue of the high volumes of passengers using c2c to travel to/fromWest HamandBarking,which, with Upminster, are served by the parallel London Underground service. In the evening peak, these passengers can displace those eastbound passengers who use more easterly and less well-served stations.[92]

During early 2016, c2c announced that it would lease additional trains to relieve overcrowding.[93]Later that year, the company commenced a lease on sixClass 387sfor three years fromPorterbrookto increase capacity on the busiest services.[94][95]The first Class 387 set entered service in November 2016.[96]

In December 2017, c2c announced an order withPorterbrookfor six ten-carClass 720/6Aventraelectric multiple units. The new units are scheduled for delivery between mid and late 2021, which was roughly three years earlier than the initial planned phased introduction period.[97]The first 720/6 was delivered to c2c on 19 April 2022, and the fleet was originally due to enter service in 2022.[98][non-primary source needed]

The order was later changed to 12 five-car units. These new units were planned to replace the allocation of six four-carClass 387units, which c2c was operating on a short-term lease. By October 2022, the Class 720 had commenced testing.[99]On 27 September 2023, c2c's Class 720 fleet entered service.[100][101]

Current fleet

[edit]

The c2c fleet is maintained atEast Ham DepotandShoeburyness Depot.

Family Class Image Type Top speed Number Carriages Routes operated Built
mph km/h
Bombardier Electrostar 357 EMU 100 161 74 4 London, Tilbury and Southend line 1999–2002
Alstom Aventra 720/6[102] 12 5 London, Tilbury and Southend line 2022[103]

Former fleet

[edit]

Below is a table of former units operated by c2c.

Family Class Image Type Top speed Number Carriages Routes operated Built Left fleet
mph km/h
BR First Generation (Mark 1) 302 EMU 75 121 30 4 London, Tilbury and Southend line 1958–1959 1998
BR First Generation (Mark 2) 310 35 1965–1967 2002
312 90 145 25 1975–1978 2003
BR Second Generation (Mark 3) 317 100 161 18 1981–1982, 1985–1987 2002
321 2 2007
Bombardier Electrostar 387/3 110 177 6 2016 2022[104]

Performance

[edit]

As of 31 March 2022, the statistical performance of c2c is as follows. Between April 2021 and March 2022, there were 28.1 million passenger journeys (up from 15 million in 2020/2021 and down from 47.3 million in 2019/2020). Passengers travelled 622 million kilometres in 2021/22 (up from 329 million kilometres in 2020/2021 and down from 1,201 million kilometres in 2019/2020). In 2021/2022, trains travelled in service for 6 million kilometres (unchanged from 2020/2021 and down from 7.2 million kilometres in 2019/2020). There were 104,283 trains planned to run in service in 2021/2022 (up from 101,145 in 2020/2021 and down from 123,355 in 2019/2020). The percentage of trains on time in 2021/2022 was 83.4% (down from 84.9% in 2020/2021 and up from 82.5% in 2019/2020). 1.3% of planned services were cancelled in 2021/2022 (up from 1.0% in 2020/2021 and down from 1.6% in 2019/2020). c2c has 633.4full-time equivalentemployees (lowest level over the last five years). c2c operates on 125.5 kilometres of route (unchanged). c2c manages 25 stations (unchanged).[105]

References

[edit]
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Wikimedia Commons has media related toC2c.
New creation Operator of London, Tilbury & Southend franchise
1996–2014 		Abolished
New creation Operator of Essex Thameside franchise
2014 – 2021 		Abolished
New creation Operator ofEssex Thamesiderail contract
2021 – 2025 		Incumbent
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