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eVoice

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eVoice
Company typeSubsidiary
IndustryBusiness Services
Founded1999;25 years ago(1999)
FoundersWendell Brown,Mark Klein,Craig Taro Gold
HeadquartersUnited States
Parentj2 Global, Inc.
Websitewww.evoiceEdit this at Wikidata

eVoiceis a telecommunications service owned by j2 Global, Inc. (NASDAQ:JCOM). The company manages incoming and outgoing calls usingvirtual phone numbers.[1]The service was initially founded byWendell Brown,Mark Klein, andCraig Taro Goldin 2000 and re-launched in March 2010 with an expansion of services that include both individual, personal uses as well as services for businesses.[2]

Overview

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As of 2020, eVoice provides toll-free and local phone numbers to subscribers in the United States and Canada.[3]The phone number is chosen by the user from available numbers in selected area codes. Based on how the user then configures the service, the user can then answer calls placed to the eVoice number on devices/phones owned by the subscriber. Users must have an established phone service in the United States or Canada to answer incoming calls. Thevirtual phone numberallows subscribers to remain accessible regardless of location.[4]

A competitor to eVoice isGoogle Voice.[2]eVoice provides 24x7 live customer support and email support for users.[5]

History

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eVoice was founded in 2000 byWendell Brown,Mark Klein, andCraig Taro Gold.[6]Based at that time inMenlo Park, CA., eVoice was the world's first large-scale, Internet-enabled voicemail system.[7][8]Brown's patented techniques, such as voicemail-to-email, visual voicemail, enhanced caller ID,[9]were innovations later deployed byGoogle VoiceandApple.eVoice supplied voicemail solutions toMCIandAT&T,as well as web portals andVoIPproviders includingQwest,Snowball, and Dialpad.

eVoice was acquired byAOL Time-Warnerin July 2008[10]and merged intoAOLbyPhone.Before the acquisition, eVoice raised more than $50 million in funding fromidealab!,BlueRun Ventures (formerly Nokia Ventures),Oak Investment Partners,and Worldview Technology Partners.[11][12]

In June 2004, the eVoice brand name and internet domain were acquired byj2 Global(NASDAQ:JCOM).[13]j2 Global, Inc. is a cloud services company that offers voice, email, online fax, and online backup services. In 2011,Ziff Davisgave eVoice a favourable review in its publicationPC Magazine;j2 Global owns both Ziff-Davis and eVoice.[14]

eVoice's Australian division was first established in Australia and New Zealand in 1995 as Zintel Communications, which was acquired by eVoice in 2012.[15]

Technology

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  • Access to local and toll free numbers in the United States and Canada.[16]
  • Multiple extensions (quantity limited), enabling dialing to specific employees or departments.
  • Call routing to desired phone(s); forwarding to multiple phones simultaneously or in a specific order.
  • Call screening. Announcement of caller name; calls can then be picked up or transferred to voicemail.
  • Voicemail sent directly to email; management through any computer with a standard Internet browser.
  • Text transcriptions of voicemail messages, delivered as a text message or email.
  • Conference callcapability.
  • Professional recorded greeting.
  • Call transferring to voicemail, extensions, or another number.
  • Mobile applications via iPhone®, Android® or BlackBerry® mobile devices.
  • 24/7 live customer service and support; email support.

References

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  1. ^Brooks, Chad (2019-12-05)."eVoice Review".Business.Retrieved2021-04-15.
  2. ^abWagner, Mitch (2010-03-02)."eVoice: Like Google Voice, with more for business".Computerworld.Retrieved2016-12-06.
  3. ^"eVoice, Inc.: Private Company Information - Bloomberg".Investing.businessweek. 2001-07-23. Archived fromthe originalon October 10, 2012.Retrieved2016-12-01.
  4. ^Blakely, Lindsay (2010-11-19)."How My Team Stays Connected With No Office and No Face Time - CBS News".Bnet.Retrieved2016-12-01.
  5. ^"Technology news and trends for busy small business owners and managers".Small Business Computing. Archived fromthe originalon 2011-09-29.Retrieved2016-12-01.
  6. ^Profis, Sharon (2008-09-08)."iPhone app gleans healthy grub nearby - CNET".News.cnet.Retrieved2016-12-01.
  7. ^"Start-up Aims to Speed Internet Messaging".Internetnews. 2001-11-27.Retrieved2016-12-01.
  8. ^http:// allbusiness /technology/software-services-applications-internet-social/6062033-1.html[dead link]
  9. ^"Patent US6751299 - Voice messaging system - Google Patents".Retrieved2016-12-01.
  10. ^Strom, David (2011-09-02)."How Many Successful Acquisitions Has AOL Made?".ReadWrite.Archived fromthe originalon 2014-04-05.Retrieved2016-12-01.
  11. ^"EVoice | Virtual PBX".Archived fromthe originalon 2013-06-03.Retrieved2013-06-05.
  12. ^Ian (2001-07-23)."It's Official… | Ian Andrew Bell".Ianbell.Retrieved2016-12-01.
  13. ^http://tess2.uspto.gov/bin/showfield?f=doc&state=4002:d8ikur.2.2
  14. ^editor rating: good Comments July 29, 2016 (2016-07-29)."eVoice Review & Rating".PCMag.Retrieved2016-12-01.{{cite web}}:|author=has generic name (help)CS1 maint: numeric names: authors list (link)
  15. ^"About Us | eVoice® Australia".Au.evoice. 2014-06-20. Archived fromthe originalon 2017-01-23.Retrieved2016-12-01.
  16. ^"Tech Round up: Thursday - 22 April 2010 (GFI, eVoice, Xerox, OfferLoung, Verizon, Symantec, Serif) | Smallbiztechnology".Archived fromthe originalon 2010-05-28.Retrieved2011-02-04.
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