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JCPenney

From Wikipedia, the free encyclopedia
This article is about the department store chain. For its founder, seeJames Cash Penney.For the Irish retail chain branded Penneys, seePrimark.

Penney OpCo LLC
JCPenney
FormerlyJ. C. Penney Company, Inc.
Company typeJoint venture
  • NYSE:JCP (1927–2020)
  • OTC Pink:JCPNQ (May 2020–January 2021)
  • OTC Pink:CPPRQ (as Old COPPER Company, Inc, January–February 2021)
IndustryRetail
FoundedApril 14, 1902;122 years ago(1902-04-14)
Kemmerer, Wyoming,U.S. (J. C. Penney Company)
Founders
HeadquartersPlano, Texas[1],
U.S.
Number of locations
660[2]
Area served
United States (excluding Hawaii)
Key people
Products
  • Clothing
  • footwear
  • accessories
  • jewelry
  • beauty products
  • furniture
  • decor
  • housewares
  • electronics
  • toys
  • bedding
  • bath
  • salon
  • portrait studio
RevenueDecreaseUS$11.167 billion(2019)
Decrease−US$8million (2019)
Decrease−US$268million (2019)
Total assetsDecreaseUS$5.900 billion (2021)
Total equityDecreaseUS$829 million (2019)
OwnersSimon Property Group,Brookfield Asset Management
Number of employees
60,000(Aug. 2021)[3][4]
Websitejcpenney
Footnotes / references
[5][6][7][8]

Penney OpCo LLC,doing business asJCPenneyand often abbreviatedJCP,is an Americandepartment storechainthat operates 663 stores across 49 U.S. states and Puerto Rico.[9][10]Departments inside JCPenney stores include Men's, Women's, Boys', Girls', Baby, Bedding, Home, Fine Jewelry, Shoes, Lingerie,JCPenney Salon,JCPenney Beauty,as well asleased departmentssuch asSeattle's Best Coffee,US Visionoptical centers, andLifetouchportrait studios.

Most JCPenney stores were initially located in downtown areas, but, asshopping mallsgrew in popularity during the 1960s, the chain began relocating and developing stores to anchor the malls. In recent years, JCP has opened stores inpower centers,as well as stand-alone stores, sometimes adjacent to competitors. The company has been an Internet retailer since 1998, and it has streamlined its catalog and distribution while undergoing renovation improvements at store level.

After filing forChapter 11 bankruptcy protectionin May 2020,Brookfield Asset ManagementandSimon Property Groupagreed to purchase the company for around $800 million in cash and debt in September, 2020. The deal was approved by theU.S. bankruptcy courtfor the Southern District of Texas two months later.[11]

20th century[edit]

Background and early history: 1902–1960[edit]

First J. C. Penney store in Kemmerer, Wyoming. Originally called The Golden Rule Store
J. C. Penney mother store inKemmerer, Wyoming,in September 2007.
A 2000s JCP logo

James Cash Penneywas born inHamilton, Missouri.After graduating from high school, Penney worked for a local retailer. He relocated toColoradoat the advice of a doctor, hoping that a better climate would improve his health.[12]In 1898, Penney went to work for Thomas Callahan and Guy Johnson, who owned dry goods stores called Golden Rule stores in Colorado and Wyoming.[13]In 1899, Callahan sent Penney toEvanston, Wyoming,to work with Johnson in another Golden Rule store.[13]Callahan and Johnson asked Penney to join them in opening a new Golden Rule store. Using money from savings and a loan, Penney joined the partnership and moved with his wife and infant son toKemmerer, Wyoming,to start his own store.[13]Penney opened the store on April 14, 1902.[13]He participated in the creation of two more stores and purchased full interest in all three locations when Callahan and Johnson dissolved their partnership in 1907. In 1909, Penney moved his company headquarters toSalt Lake City,Utah to be closer to banks and railroads. By 1912, Penney had 34 stores in the Rocky Mountain States. In 1913, all stores were consolidated under the J. C. Penney banner. The so-called "mother store", in Kemmerer, opened as the chain's second location in 1904.

In 1913, the company was incorporated under the new name, J. C. Penney Company, with William Henry McManus as a co-founder. In 1914, the headquarters was moved to New York City to simplify buying, financing, and transportation of goods.[14]By 1917, the company operated 175 stores in 22 states in the United States. J. C. Penney acquired The Crescent Corset Company in 1920, the company's first wholly owned subsidiary. In 1922, the company's oldest active private brand, Big Mac work clothes, was launched. The company opened its 500th store in 1924 in Hamilton, Missouri, James Cash Penney's hometown. By the opening of the 1,000th store in 1928, gross business had reached $190 million (equivalent to $3.37 billion in 2024).

In 1940,Sam Waltonbegan working at a J. C. Penney inDes Moines, Iowa.Walton subsequently founded retailerWalmartin 1962.[15]By 1941, J. C. Penney operated 1,600 stores in all 48 states. In 1956, J. C. Penney started national advertising with a series of advertisements inLifemagazine. J. C. Penney credit cards were first issued in 1959.

Penney Building in Anchorage in 1964, following the earthquake.
FormerDowntown Seattlestore in 1982, with signage from the period when the chain was branded as Penneys and used a more stylized font in its logo.Pike Place Marketis in the background.

Full-line department store[edit]

The company dedicated its first full-line shopping-center department store in 1961. This store was located at Black Horse Pike Center inAudubon, New Jersey.The second full-line shopping center store was dedicated, atKing of Prussia Plazain King of Prussia, Pennsylvania in late 1962. Those stores expanded the lines of merchandise and services that an average J. C. Penney carried to include appliances, sporting goods, tools, garden\lawn merchandise, restaurants, beauty salons, portrait studios, auto parts, and auto centers.

In 1962, J. C. Penney entered discount merchandising with the acquisition of General Merchandise Company which gave themThe Treasurystores. These discount operations proved unsuccessful and were shuttered in 1981. In 1963, J. C. Penney issued its first catalog. The company operated in-store catalog desks in eight states. The catalogs were distributed by the Milwaukee Catalog distribution center.

In 1969, the company acquiredThrift Drug,a chain of drugstores headquartered inPittsburgh,Pennsylvania. It also acquiredSupermarkets Interstate,anOmaha-based food retailer which operated leased departments in J. C. Penney stores, The Treasury stores, and Thrift Drug stores.

Expansion beyond the contiguous US[edit]

In the 1960s, JCPenney expanded to include Alaska, Hawaii, and Puerto Rico. Stores were opened inAnchorageandFairbanks,Alaska in 1962, followed byHonolulu,Hawaii in 1966, and Puerto Rico in 1968. ThePenney Building in Anchoragepartially collapsed and was damaged beyond repair in the1964 Alaska earthquake.[16][17]The company rebuilt the store as a shorter building on a larger footprint and followed up by building Anchorage's first public parking garage, which opened in 1968.[18]The Honolulu store was located atAla Moana Center,and closed in 2003, along with all remaining locations in the state, making Hawaii the only U.S. state to not currently have a JCPenney store. The Penney store atPlaza Las Américasmall inSan Juan, Puerto Rico,which opened in 1968, featured three levels and 261,500 square feet (24,290 m2). It was the largest J. C. Penney until a 300,000-square-foot (28,000 m2) store was dedicated at Greater Chicago'sWoodfield Mallin 1971. The Woodfield Mall store served as the largest in the chain until a replacement store opened at Plaza Las Américas in 1998, which is 350,000 square feet (33,000 m2) in size.

Death of J.C. Penney and peak: 1970s[edit]

On February 12, 1971, James Cash Penney died at the age of 95; the company's stores were closed the morning of his funeral on February 16.[19]That year, the company adopted theJCPenneystyle in advertising.[20]and its revenues reached $5 billion (equivalent to $37.6 billion in 2024) for the first time and catalog business made a profit for the first time.[21]

JCPenney reached its peak number of stores in 1973, with 2,053 stores, 300 of which were full-line establishments.[21]However, the company was hard hit by the1974 recessionwith its stock price declining by two-thirds.[21]

In 1977, J. C. Penney sold its four stores in Italy to Italian department store chainLa Rinascente;Penneys had opened in Italy in 1970 but left due to difficulties encountered when trying to expand in Italy and had only ever opened stores in theLombardyregion.[22][23]In the same year they also closed down their unprofitable Supermarkets Interstate supermarket brand which operated in Treasury discount stores; however, the stores that were not in Treasury locations remained open.[24]

In 1978, theJ. C. Penney Historic Districtin Kemmerer, Wyoming, was designated a U.S.National Historic Landmark.In 1979, JCPenney stores started acceptingVisacards.MasterCardwas accepted the following year.[21]

1980s[edit]

In 1980, the company closed the unprofitable Treasury discount stores to focus resources on its core retail stores.[21]

In 1983, JCPenney discontinued its appliance, hardware, outdoor equipment, and auto center departments, and also sold its automotive centers to Firestone. Also in 1983, it began selling goods online through theViewtronvideotexservice. That same year, fashion designerRoy Halston,signed a six-year, $1 billion deal with JCPenney to sell a line of affordable clothing, accessories, cosmetics, and perfumes ranging in price from $24 to $200. The move was considered controversial then as no other high-end designer up to that point in time had licensed their designs to a mid-price retailer. The line, named Halston III, would not last long, as it would be poorly received and discontinued after about a year. However, the business move paved the way for other such high-end designers to sell their products at stores of varying price ranges in the future.[25]

In 1984, JCPenney acquired the First National Bank ofHarrington, Delawareand renamed it J. C. Penney National Bank. With the acquisition of the bank, the company became able to issue its ownMastercardandVisa Inc.cards. The company also began acceptingAmerican Expresscards. Also that year, Thrift Drug began co-locating stores withWeis Markets,and acquired many formerPantry Prideproperties. In April 1987, the company announced that it was moving its headquarters toPlano, Texas.[26]After several years of development, the JCPenney Television Shopping Channel appeared on cable systems beginning in 1989.[citation needed]By the mid-1980s, all JCPenney stores had discontinued sales of firearms. Before this point, JCPenney carried rifles and shotguns branded as JCPenney but produced by numerous established firearms manufacturers. In the 1980s JCPenney's also stopped selling outdoor equipment and hardware such as lawn mowers and tools.

Acquisitions and international expansion: 1990s[edit]

Mall entrance of the now-closed JCPenney outlet store at theJamestown MallinFlorissant, Missouri(1998)

Construction on the new company headquarters inPlano, Texasbroke ground in 1990 and were completed in 1992. AfterSearsclosed its catalog business in 1993, J. C. Penney became the last catalog retailer in the United States. In 1995 the chain expanded toChilewith a store in the capital,Santiago.In 1995, the drug store business was expanded with the acquisition ofKerr Drugand again in 1996 with the purchase ofFay's Drug.[27][28]Then in November 1996 they acquired theEckerdchain. Fay's, Kerr, and Eckerd merged into J. C. Penney's drug store subsidiary Thrift Drug. Fay's, most Kerr, and Thrift drug stores were re-branded Eckerd in 1997. (Kerr Drug stores inThe Carolinasremained branded as such because they were part of a group of stores that were divested because of trade competition issues raised during the merger.)[29]

On December 9, 1998,The New York Timesreported JCPenney would acquire controlling interest ofLojas Rennerfor a little over $33 million, which increased the company's maneuvering ability with their already existing units in Chile, Mexico andPuerto Rico.[30]In 1998, JCPenney launched itsInternet store.[31]

Between 1995 and 1998, JCPenney entered Indonesia under partnership with Lippo Group (under their Multipolar investment arm) with the brandingJCPenneyCollections,also used by multiple international JCPenney branches across Asia during the decade. This type of JCPenney store only featured fashion for men, women and kids. During its tenure, JCPenney opened two flagship stores: in 1995 on the upper ground level of Lippo Supermal (now Supermal Karawaci), and in 1996 on the upper ground and first level ofMal Taman Anggrek.Aside from the two, JCPenney also opened smaller stores under the JCPenney Collections name in a few malls such asPlaza Blok M.All stores of JCPenney Collections in Indonesia started planning to close down due to1997 Asian financial crisis– with the JCPenney Collections store in Taman Anggrek closed in December 1997, and theMay 1998 riots– with the Lippo Supermal store looted by mass and also exiting the mall that same month (having to close down for a period of time due to damage caused by arson in other sections of the mall). Currently, the previous stores are occupied byH&Mat Supermal Karawaci andMatahari Department Storeat Mal Taman Anggrek respectively.

JC Penney left Chile in 1999, after five years in the country it closed down its home store and sold its main store in Santiago toAlmacenes Paris.The stores were closed due to low profitability and high expenses.[32][33]

21st century[edit]

2000s[edit]

Exterior of the J. C. Penney store at theRichland MallinOntario, Ohio(2008)

In early 2001, J. C. Penney closed 44 under-performing stores. In 2001, J. C. Penney sold its direct-marketing insurance unit to Dutch insurerAegonfor $1.3 billion (equivalent to $2.24 billion in 2024) in cash to help refocus the company on retail.[34]In 2003, the company opened three stores in strip centers inTexas,MinnesotaandIndiana.The new one-level, 94,000 sq ft (8,700 m2) format stores focus on convenience with wider aisles and centralized checkouts.[35]In 2004, the company added 14 more stores and exited the drug store division after 35 years, with the sale of itsEckerddivision.[citation needed]The company also sold its six Mexico stores toGrupo Carso,which rebranded five of the stores asDorian'sand the other one asSears Mexico.In 2005, J. C. Penney'se-commercestorefront exceeded the one billion dollar revenue mark for the first time.[citation needed]At the same time in June, the company would sell off its shares of Lojas Renner, the Brazilian-based retailer. Generating $260 million from the sale as it discontinues its operations with Renner and its Latin American footholds as well.[36][37]

In 2007, J. C. Penney launched the Ambrielle lingerie label, which became its largest private brand launched in the company's history.[38]J. C. Penney also re-introduced cosmetics with the opening ofSephora"stores-within-a-store" inside some J. C. Penney locations. Beginning in 2007, J. C. Penney's store slogan changed from "It's All Inside" to "Every Day Matters." The new slogan and associated ad campaign was launched in television commercials during the79th Academy Awardsin late February 2007. After J. C. Penney sold offEckerdin 2004,the locations that continued to operate as Eckerd(some locations in theSouthern U.S.were sold toCVS Corporation) still had J. C. Penney Catalog Centers inside the stores (which was a carryover from locations that were onceThrift Drug) and also continued to accept J. C. Penney credit cards. AfterRite Aidfinalized its acquisition of Eckerd in 2007, the Catalog Centers inside the soon-to-be-converted stores permanently closed. Although as a result of the acquisition, Rite Aid now accepts J. C. Penney credit cards, even at Rite Aid locations that existed before the acquisition of Eckerd. In November 2007, the company launched a new public website, JCPenneyBrands, which covers the company's private and exclusive brands and its branding strategy, as well as a preview of an upcoming product line.

Exterior of the big-box format J. C. Penney store inHouston,Texas (2009)

In February 2008, the company launched the "American Living" brand, as developed byRalph Lauren,across several product lines. The launch, which was accompanied by an ad campaign during the80th Academy Awards,was the company's largest private brand launch.[39]That summer, J. C. Penney also added a new brand to its home collection, "Linden Street." The Linden Street brand features furniture, domestics, and home decor. Linden Street is sold exclusively in J. C. Penney stores and through its website. Other brands for juniors and young men's were launched that summer. They included a relaunch ofLe Tigre,along with Decree, and Fabulosity, a junior line of clothing byKimora Lee Simmons.

In July 2009, new additions were made to the J. C. Penney young men's department, including an expansion of its private brand Decree (previously exclusively a juniors clothing line) and the introduction of more skate/surf-oriented clothing, including Rusty, RS byRyan Shecklerand 3rd Rail. In August,Albert Gonzalez's defense lawyer announced JCPenney was a victim of acomputer hacker,although the company stated that no customers' credit card information had been stolen.[40]That year, J. C. Penney reached an agreement withSeattle's Best Coffeeto feature full-service cafes within leased departments inside J. C. Penney stores across the country.[citation needed]Currently, Seattle's Best Coffee is still expanding café locations within J. C. Penney locations across the country.

2010–2014[edit]

Exterior of the J. C. Penney store at theStonebriar CentreinFrisco, Texas(2013)
JCPenney headquarters inPlano, Texas(2014)

In 2010,Vornado Realty Trusttook a 9.9 percent stake in Penney; it sold off its 9.9-million-share interest in the company for $13.00 per share in 2013.[41]

On January 24, 2011, J. C. Penney closed down its catalog business, which had been operating since 1963. With this, the 19 catalog outlet stores also closed down.[42][43]An additional seven stores, two call center facilities, and one customer decorating facility would also be closed.[43]

On February 12, 2011,The New York Timesexposed the company's use of link schemes— "spamde xing"—to increase the J. C. Penney website's ranking in Google search results, especially during the holiday season. Doug Pierce, an expert inonline searchfromBlue Fountain Media,described the optimization as "the most ambitious attempt to game Google's search results that he has ever seen". Google took retaliatory action and drastically reduced the visibility of J. C. Penney in the search results. Although the retailer denied any involvement, it fired its search engine consulting firm, SearchDex.[44]

In June 2011,Ron Johnsonwho had previously ledAppleretail stores in a period of high growth, became J. C. Penney's new CEO.[45]

In October 2011, J. C. Penney sold the 15 remaining catalog outlet stores to SB Capital Group; the stores were then converted into JC's 5 Star Outlets.[46]

On December 7, 2011, J. C. Penney purchased 16.6% ofMartha Stewart Living Omnimediastock. J. C. Penney planned to put "mini-Martha Stewart shops" in many of its stores in 2013, as well as create a website with Martha Stewart Living.[47]

In January 2012, the company's chief operating officer at the time, Michael Kramer, revealed toThe Wall Street Journalthat more than 30 percent of the bandwidth of J. C. Penney's headquarters was used for the viewing ofYouTubevideos during that month alone. Kramer consequently laid off 1,600 employees to change the company's workplace culture.[48]On February 1, J. C. Penney began a new pricing method, with "Every Day" prices on most days reflecting what used to be sale prices, "Monthly Value" for certain items every month in place of sales, and "Best Price" the first and third Fridays of each month, tied to paydays.[49][50]Prices would also not end in 9 or 7 and would instead use whole figures to price items.[51]

In April 2012, nearly 13% home office staff in Dallas were laid off and a call centre inPittsburghwas closed down.[52]In June, Michael Francis (company president) left J. C. Penney after only eight months as president.[53]In July 2012, the company announced that it was laying off 350 more workers at its headquarters.[54]

In August, J. C. Penney began rolling out a store-within-a-stores with different jean brands and had plans to eventually roll out 100 shops in 683 stores.[55]That month, the company posted a second-quarter comparable-store loss of 22%, with internet sales dropping 33%. At an analyst meeting in New York the same day, Johnson said, "I'm completely convinced that our transformation is on track." J. C. Penney's stock rose 5.9% on Johnson's comments at the analyst meeting, the largest single-day stock increase since late January 2012.[56]In 2012, fourth quarter sales for J. C. Penney were poor. Sales were down 28.4% from a year earlier and same store sales were down 32%. Strategic choices made by Johnson a year earlier, including the change in pricing strategy, were being called into question.[57]It was announced in April 2012 that Nickelson Wooster would become the creative director for J. C. Penney menswear.[58]

On April 8, 2013, Johnson was fired from J. C. Penney after 17 months with the company.Mike Ullman,the retailer's former CEO, was announced as his replacement shortly afterwards.[59]In August,William A. Ackman,ofPershing Square Capital Management,continued his efforts to remove Thomas Engibous, the company's chairman of the board of directors.[60]However, Ackman resigned from the board on August 12, and two new directors were subsequently appointed to the board, one of whom was formerMacy'svice chairman Ronald Tysoe.[61][62]On September 26, 2013, J. C. Penney, withGoldman Sachsas the soleunderwriter,announced plans to issue 84 million shares of its stock. The move stood in contrast with CEO Mike Ullman's remarks from earlier that day, whereby he did not foresee "conditions for the rest of the year that would warrant raising liquidity".[63][64]

During the spring of 2013, a kettle sold by the company attracted controversy when many users of social media pointed out its resemblance toAdolf Hitler,with the kettle being dubbed theHitler teapot.[65]

During a November 2013 conference call toWall Streetanalysts, Ullman announced that J. C. Penney is "restoring initial markups necessary to support the return [to a] promotional department store strategy" with "gross margins, currently 29.5 percent of sales versus 32.5 percent a year ago, were lower due to the impact of clearance sales to eliminate inventory overhang and to transition back to the promotional pricing strategy the company is known for."[66]Ullman is removing theradio frequency identificationtechnology and returning to security tags becauseshrinkagehas "added 100 basis points on margins in the third quarter".[66]Various analysts have mixed reviews of J. C. Penney's future.[66]On December 1, 2013, J. C. Penney was replaced byAllegionin theS&P 500Index.[67]S&P cited J. C. Penney's 37% fall in market value to $2.7 billion (equivalent to $3.53 billion in 2024) was "more representative of the mid-cap market". J. C. Penney replacedAéropostalefrom the S&P MidCap 400 Index. In 2013,Soros Fund Managementsold over 19 million J. C. Penney shares after only owning them for a few months.[68]

On January 15, 2014, J. C. Penney announced it was closing 33 under-performing stores and laying off 2,000 employees.[69]J. C. Penney's stock continued its decline until their first quarter results in 2014 showed signs of improvement, and sent the share value back into the double digits. In October, it was announced that the company would be tapping formerHome Depotexecutive Marvin Ellison to take on the role of CEO starting in November.[70]

2015–2019[edit]

In January 2015, it was announced that J. C. Penney would close 39 under-performing stores nationwide and lay off 2,250 employees.[71]That same year, the company announced that it was liquidating its The Foundry Big & Tall Supply Co. chain of standalone clothing stores. In January 2016, J. C. Penney announced plans to relaunch its business of selling major appliances to target a wave ofmillennialswho are buying first-time homes.[72]In February, J. C. Penney opened a support center inBangalore,India.[73][74]

In January 2017, J. C. Penney sold its headquarters campus and surrounding land in Plano, Texas to Dreien Opportunity Partners as aleasebacksale to maintain operations at the location.[75]The land has since been broken up and sold/developed. Space inside the HQ building has been subleased. Part of this land was sold to where the current Toyota North America HQ is now located.[76]In February, J. C. Penney announced that it would shutter two distribution centers and up to 140 under-performing stores as it wrestled with disappointing sales. The company also planned to offer buyouts to roughly 6,000 employees.[77]On March 17, J. C. Penney released a list of 138 locations that would close by the end of June.[78]By closing stores and distribution facilities, J. C. Penney would redirect resources to help expand its store-in-storeSephoraboutiques, and addNikeandAdidasboutiques, similar to whatMacy'shas done withFinish Line,LidsandLensCrafters.[79]

In an effort to capitalize on self-deprecating humor and improve its reputation, J. C. Penney collaborated withNicole Richieand other designers to open a "Jacques Penne" pop-up shop inManhattanduring the 2017 holiday season.[80][81]

Mall entrance of the J. C. Penney store at theDeptford MallinDeptford Township, New Jersey,2018

In 2018, the J. C. Penney at Plaza Palma Real inHumacao, Puerto Ricoclosed permanently, afterHurricane Mariadevastated the store in September 2017.[82]In May, J. C. Penney reported an adjusted loss of $69 million in the first quarter, even worse than Wall Street predicted, and lowered its projections for the year.[83]Sales fell 4%, also missing estimates. Earlier in 2018, the company announced it would cut 360 jobs at its stores and corporate headquarters. The company lowered its earnings forecast for the year to 13 cents per share at best, and said it could lose as much as 7 cents. J. C. Penney finished the quarter with just $181 million in cash, down from $363 million a year ago. Much of the big decrease was because of a $190 billion debt replace. On May 22, J. C. Penney announced the resignation of their CEO, Marvin Ellison.[83]On October 2, J. C. Penney announced formerJo-Ann StoresCEOJill Soltauas their CEO, effective October 15. With the announcement, JCPenney's shares rose 9%.[84]The company ranked 235 on theFortune 500list of the largest United States corporations by revenue.[85][86]She has also brought new talent and has cleaned out inventory.[87]On December 26, the stock price of J. C. Penney (NYSE: JCP) fell below $1 per share. This was the first time shares fell below $1 ever in the 110-year history of the company, which started trading on the New York Stock Exchange in 1929. The stock fell 68% over the course of 2018, including a 30% drop in December 2018 alone.[88]

On February 6, 2019, J. C. Penney said it would stop selling major appliances on February 28, and that furniture would be limited to online and stores in Puerto Rico.[89]On February 28, J. C. Penney announced its intent to close 27 stores in 2019, including 18 full-line department stores and nine home-and-furniture stores. The closure announcement was paired with news that the retailer had suffered a 4% decline in same-store sales during the 2018 holiday quarter.[90]On March 26, J. C. Penney announced the hiring of Bill Wofford as chief financial officer. Wofford came to the company fromThe Vitamin Shoppe,where he had served as CFO since June 2018.[91]On May 21, J. C. Penney announced that Shawn Gensch will be theChief Customer Officerto take effect on June 3. Gensch comes fromSprouts Farmers Marketwhere he was their CCO.[92]Also on May 21, J. C. Penney announced a net sales decline of 5.6% and a net loss of $154 million for its fiscal first quarter of 2019, which ended on May 5.[93]

COVID and bankruptcy: 2020[edit]

On January 19, 2020, J. C. Penney announced plans to close six stores.[94]

COVID-19 pandemic[edit]

On March 15, 2020, when businesses were ordered to temporarily close in many States, the chain closed all of its stores and furloughed its employees. J. C. Penney became the fourth major national retailer to file for bankruptcy in May 2020.[95][96]Days earlier, it was reported in a regulatory filing that J. C. Penney would give bonuses totaling nearly $10 million to the company's senior managers, which included $4.5 million to CEOJill Soltau.[97]After 91 years, it was delisted from theNew York Stock Exchangeon May 18, 2020, and started trading over-the-counter the following business day.[98]

On March 18, J. C. Penney announced all retail stores would temporarily close in response to the globalCOVID-19 pandemicuntil April 2. On March 31, J. C. Penney announced an extension of the planned April 2 reopening, with a new date not possible to be determined at the time. On May 1, J. C. Penney announced a limited number of stores would reopen.[99]

Bankruptcy and new ownership[edit]

On May 15, 2020, J. C. Penney filed forChapter 11bankruptcy and announced that there would be an additional 242 store closings, blaming theCOVID-19 pandemicfor its action. By June 17, J. C. Penney reopened approximately 827 stores; most of the 154 scheduled for permanent closure in 2020 were among those reopened, with final closing sales in progress. On June 22, J. C. Penney identified an additional 13 stores that would be permanently closed.[100]On July 7, 2020, J. C. Penney announced that they would close two stores in New York City; one at theManhattan Mall,which was closed immediately and the Kings Plaza store in Brooklyn, which closed on Sunday, September 27, 2020.[101]On December 17, 2020, JCPenney announced that they would close 15 additional stores in March 2021.[102][103]As of June 2021, there have been a total of 175 store closures. On December 30, 2020, it was announced thatJill Soltauwould step down as CEO of JCPenney, effective December 31, 2020. It is unclear whether she was fired or resigned.[104]On January 1, 2021, Soltau was replaced by Simon Property's chief investment officer, Stanley Shashoua.[105]

On June 4, 2020, J. C. Penney released a list of 148 stores slated to close starting in late June 2020, with eleven additional store closures announced on June 22 and two additional stores on July 7, with the previously announced store closing locations remaining on hold pending further review, for a planned closing a total of 242 stores.[106][107][108][109][110]Since the initial filing, rumors of potential buyers includedAmazon,Sycamore Partners,and a group consisting ofAuthentic Brands(Forever 21,Aeropostale,Barneys), and mall owners Simon Property Group and Brookfield Properties.[111][112][113]On July 8, J. C. Penney submitted their bankruptcy exit plan to existing lenders, and also requested more time for negotiations.[114]On July 31, 2020, it was announced that 21 stores, including the "Mother Store" inKemmerer, Wyoming,would be auctioned off as part of the proceedings.[115]

A former Sephora inside the now-closed JCPenney atPittsburgh MillsinTarentum, Pennsylvania.

On September 9, 2020,Brookfield Property PartnersandSimon Property Groupagreed to purchase JCPenney for about $800 million, including $300 million in cash and assuming $500 million of debt,[116]which was later approved by the court on November 10, 2020.[11]It had been established that once the company emerges from bankruptcy it is poised to save nearly 60,000 jobs, according to various independent studies.[117]The company was paying $2.45 million in monthly rent at the time it sold its headquarters offices in Plano, Texas in 2017; the location was permanently vacated in November 2020.[118][119]

Under Simon and Brookfield: 2020–present[edit]

In October 2021, the company opened 10 new shop-in-shop locations across the US, featuring a wide variety of brands, including indie andBIPOCbrands, including flagship partnerThirteen Lune.[120]Marc Rosen became CEO in 2021.

In April 2022, JCPenney's owners—Simon and Brookfield—offered $8.6 billion to purchaseKohl's.[121]Sephora had already announced plans to contract exclusively with Kohl's by 2023, and had pilotedSephoraInside Kohls at select store locations. With this deal, Sephora would remain affiliated with, and under control of, the Simon and Brookfield retail portfolio, therefore superseding and annulling previous agreements for Sephora to leave JCPenney in favor of Kohl's.[122]

The company returned to its Plano, Texas, headquarters in July 2023.[1][123]The reopened headquarters contains over 2,000 workers and occupies three floors.[124]

Finances[edit]

Year Revenue
in mil. US$ 		Net income
in mil. US$ 		Total assets
in mil. US$ 		Employees Stores
2005 18,096 512 14,127 151,000 1,079
2006 18,781 1,088 12,461 151,000 1,019
2007 19,903 1,153 12,673 155,000 1,033
2008 19,860 1,111 14,309 155,000 1,067
2009 18,486 572 12,011 147,000 1,093
2010 17,556 251 12,581 154,000 1,108
2011 17,759 389 13,068 156,000 1,106
2012 17,260 −152 11,424 159,000 1,102
2013 12,985 −985 9,781 116,000 1,104
2014 11,859 −1,278 11,801 117,000 1,094
2015 12,257 −717 10,309 114,000 1,062
2016 12,625 −513 9,442 105,000 1,021
2017 12,547 1 9,118 106,000 1,013
2018 12,505 −116 8,413 98,000 872
Source:[125]

Corporate identity[edit]

In June 2008, an ad called "Speed Dressing" emerged ending with the J. C. Penney logo and slogan "Every Day Matters". The ad won a prize at theCannes Lions International Advertising Festival.The ad was criticized for seeming to promote teen sex. J. C. Penney denied that the ad was theirs and their advertising agencySaatchi & Saatchireported that it had been created by a third-party vendor. It was entered in the competition by Epoch Films, who declined to comment.[126][127] Marketing expert John Tantillo advised that the company distance itself from the commercial and also shed the publicity it engendered.[128]

[edit]

  • Penney's logo used from 1963 to 1971 but still on stores until the 1980s.
    Penney's logo used from 1963 to 1971 but still on stores until the 1980s.
  • J. C. Penney logo,[129] originally used from 1971 to 2011, again from 2013 to 2019, and again starting in 2023.
    J. C. Penney logo,[129]originally used from 1971 to 2011, again from 2013 to 2019, and again starting in 2023.
  • J. C. Penney box logo 2000–2005
    J. C. Penney box logo 2000–2005
  • Alternate J. C. Penney logo used on a few stores, used from 2011 until 2012.
    Alternate J. C. Penney logo used on a few stores, used from 2011 until 2012.
  • J. C. Penney logo used from 2012 to 2013[130]
    J. C. Penney logo used from 2012 to 2013[130]
  • J. C. Penney logo used from November 1, 2019, to 2023.
    J. C. Penney logo used from November 1, 2019, to 2023.

Private brands[edit]

Beginning with the Marathon Hats line, JCPenney has introduced multiple private brands, partially in response to suppliers denying access to expected inventories.[131][132]

  • St. John's Bay, casual clothing and shoes for men and women, including Big & Tall (men) and Plus (women)
  • St. John's Bay Outdoor, men's outdoor apparel
  • The Original Arizona Jean Company,casual clothing and sandals for men, women, and children, including Big & Tall
  • Xersion, active and athletic clothing for men, women and children
  • Worthington, women's formal and casual clothing and shoes
  • a.n.a, young women's urban clothing and shoes
  • Ambrielle, women's sleepwear, intimates, and swim
  • Liz Claiborne,women's apparel[133]
  • Ryegrass, stylish women's fashion
  • Stafford, men's tailored/fitted clothing and shoes
  • J. Ferrar, men's full line of slim-fitting clothing,including Big & Tall
  • Collection by Michael Strahan, men's suits, ties, and cuff links
  • Claiborne (discontinued), men's apparel
  • Mutual Weave, men's denim and casual outerwear
  • Marilyn Monroe, women's vintage collection
  • Foundry Supply Co. (discontinued solo stores, brand moved to JCPenney stores), men's Big & Tall apparel, superseded by SJB and Arizona.
  • ThereAbouts, casual wear for boys and girls
  • Okie Dokie, newborn and toddler apparel
  • JCPenney Home, home goods
  • Linden Street, bedding
  • Cooks, cookware
  • Home Expressions, home goods
  • North Pole Trading Co, Christmas decor & bedding
  • Marathon Hats (the first JCP private brand)
  • Loom + Forge, modern home decor, bedding, and window

Former subsidiaries[edit]

  • Eckerd Pharmacy– A chain of pharmacies that JCPenney sold off in 2004, with former locations becomingCVSorRite Aid.
  • The Treasury / Treasure Island – a chain of discount stores that JCPenney closed in the 80s
  • Treasury drug stores – A chain of stand alone drug stores that were also branded with the Treasury nameplate. Treasury Drug stores became Eckerd which JCPenney also owned.
  • JCPenney Insurance[134]– JCPenney Casualty Insurance (also referred to as Penney-Wise Protection) was sold toMetropolitan Life Insurance Companyin 1989.[135]
  • Auto Centers – JCPenney had Auto Centers during the 70s and 80s. Some JCPenney Auto Centers had gas stations.[136]JCPenney closed the auto centers by the 90s.
  • JCPenney Home Stores – stores that sold linens & home decor
  • JCPenney Outlet / JC's 5 Star Outlet – JCPenney Outlet Stores were stores that sold JCPenney's merchandise at a lower outlet store price. JC's 5 star outlet was a "lower rank" outlet store. All of the outlet stores were closed by 2011.
  • JCPenney furniture outlet – JCPenney outlet stores that only sold furniture & rugs.
  • JCPenney Restaurants[137]– Some stores had JCPenney branded restaurants
  • Penncraft Tools – A short-lived line of tools intended to compete withSears Craftsman,with hand tools manufactured byNew Britainand power tools and drill bits manufactured byStanley.

Locations listed on the National Register of Historic Places[edit]

JCPenney locations that are listed on the National Register of Historic Places (NRHP):

See also[edit]

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External links[edit]

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