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University of Phoenix

Coordinates:33°24′08″N111°57′58″W/ 33.402339°N 111.966163°W/33.402339; -111.966163
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Not to be confused withPhoenix College.

University of Phoenix
MottoWe Rise
TypePrivatefor-profit university
Established1976;48 years ago(1976)
FoundersJohn Sperling
John D. Murphy
Parent institution
Apollo Global Managementand Vistria Group
AccreditationHLC
PresidentChris Lynne
Academic staff
2,727 (2022)[1]
Total staff
4,578 (2022)[1]
Students76,000 (2022)[1]
Undergraduates60,700 (2022)[1]
Postgraduates13,100 (2022)[1]
2,200 (2022)[1]
Location
Phoenix
,
Arizona
,
United States (headquarters)
CampusOnline,1 campus under direct control[2]
Websitephoenix.edu

University of Phoenix[3](UoPX) is aprivatefor-profit universityheadquartered inPhoenix, Arizona.[a]Founded in 1976, the university confers certificates and degrees at thecertificate,associate,bachelor's,master's,anddoctoraldegree levels. It is institutionally accredited by theHigher Learning Commission[4]and has anopen enrollmentadmissions policy for many undergraduate programs.[5]The school is owned byApollo Global Managementand Vistria Group.[6]

History[edit]

Foundation and rapid growth (1970s–2000s)[edit]

University of Phoenix was founded in 1976 byJohn Sperlingand John D. Murphy.[7][8]In 1980, it expanded toSan Jose, California,and launched its online program in 1989.[9]Much of UoPX's revenue came from employers who were subsidizing the higher education of their managers. Academic labor underwent a process ofunbundling,in which "various components of the traditional faculty role (e.g., curriculum design) are divided among different entities, while others (e.g., research) are eliminated altogether".[10]

In 1994, UoPX leaders made the parent company,Apollo Group,public. Its enrollment exceeded 100,000 students by 1999.[11][12]SenatorTom Harkin,who chaired hearings on for-profit colleges, said, "I think what really turned this company is when they started going toWall Street."[13]The sentiment was echoed by Murphy in his bookMission Forsaken: The University of Phoenix Affair with Wall Street.In 2004, Murphy thought that "the University of Phoenix abandoned its founding mission of solely serving working adult learners to admit virtually anyone with a high school diploma or GED." In terms of revenue, UoPX began to rely less on corporate assistance and more on government funding.[14]In 2007,The New York Timesreported that the school's graduation rate had plummeted and that educational quality had eroded.[15]

In 2000, the federal government fined the university $6 million for including study-group meetings as instructional hours. In 2002, theDepartment of Educationrelaxed requirements on instructional hours.[16][17]

A 2003 lawsuit filed by two former university recruiters alleged that the school improperly obtained hundreds of millions of dollars in financial aid by paying its admission counselors based on the number of students they enrolled, a violation of theHigher Education Act.[16]The university's parent company settled by paying the government $67.5 million, plus $11 million in legal fees, without admitting any wrongdoing.[18][19]

In 2004, the Department of Education alleged that UoPX violatedHigher Education Actprovisions that prohibit financial incentives to admission representatives, and pressured its recruiters to enroll students.[20]UoPX disputed the findings but paid a $9.8 million fine as part of a settlement where it admitted no wrongdoing and was not required to return any financial aid funds.[21][22][23]The university also paid $3.5 million to theDepartment of Laborto settle a violation ofovertimecompensation regarding hours worked by UoPX's recruiters.[24][25]UoPX settled a false claims suit for $78.5 million in 2009 over its recruiter-pay practices.[26]

In 2008, Pereira & O'Dell became the lead ad agency for UoPX for a reported $220 million.[27]During the 2008–2009 fiscal year, the UoPX student body received morePell Grantmoney ($656.9 million) than any other university[28]and was the top recipient ofstudent financial aidfunds, receiving almost $2.48 billion.[29]

For the 2008–2009 fiscal year, the university's student body received more Pell Grant money than any other university. The university's graduation rate was 17 percent, according to federal data that measures first-time, full-time (FTFT) undergraduate students who complete their programs at 150% of the normal time.[30]University of Phoenix has been the largest recipient of federal G.I. Bill tuition benefits[31]and the largest for-profit recipient by Pell Grant assistance funding.[32]

In 2009, the Department of Education produced a report claiming the untimely return of unearnedTitle IVfunds for more than 10 percent of sampled students. The report also expressed concern that some students register and begin attending classes before completely understanding the implications of enrollment, including their eligibility for student financial aid. In January 2010, the parent company Apollo Group was required to post a letter of credit for $125 million by January 30 of the same year.[33]In 2010, UoPX came under government scrutiny after its Phoenix and Philadelphia campuses were found to have engaged in deceptive enrollment practices and fraudulent solicitation ofFAFSAfunds.[34]

Enrollment decline, transition to online courses (2010s)[edit]

In 2010, UoPX claimed a peak enrollment of more than 470,000 students with a revenue of $4.95 billion.[35]A 2010 report found that its online graduation rate at the time was only five percent.[36]Later in the year, the university paid $154.5 million for 20-yearnaming rightsforadvertisingpurposes of theUniversity of Phoenix StadiuminGlendale, Arizona.The company terminated the naming rights deal on April 11, 2017,[37]and on September 4, 2018, the stadium's naming rights were acquired byState Farm.[38]

State Farm Stadium,formerly University of Phoenix Stadium, a sports stadium inGlendale, Arizonathat the corporation paid for naming rights from 2006 to 2018.

In August 2010, anABC Newsinvestigation identified a UoPXrecruiterwho sought new students from Y-Haven, ahomeless shelterinCleveland,Ohio.Another University of Phoenix recruiter falsely claimed that the university's Bachelor of Science in Education degree would be sufficient to qualify the producer[clarification needed]to teach inTexasorNew York.[39]

In a December 2010 Bloomberg article, former UoPX senior vice president Robert W. Tucker noted that "at critical junctures, [co-founder] John [Sperling] chose growth over academic integrity, which ultimately diminished a powerful educational model".[40]At its peak, UoPX operated more than 500 campuses and learning sites.[41]The university began to focus on opening new resource centers for online students to provide spaces for alumni to network and current students to seek assistance from professors and peers.[42]

In August 2011, Apollo Group announced it would buy 100% ofCarnegie Learningto accelerate its efforts to incorporateadaptive learninginto its academic platform.[43]Controversies concerned its marketing and recruitment practices, instructional hours, its status as one of the top recipients of student aid, and a student body carrying the moststudent debtof any college.[44]

In 2013, the Department of Defense ended its contract with University of Phoenix for military bases in Europe.[45]U.S. military commanders atFort Campbell,Kentucky, allowed UoPX representatives to advertise and place promotional materials in high-traffic areas. Access was provided in exchange for cash.[46]

Murphy wrote inMission Forsaken(2013) about the school's degeneration from a provider of working adult continuing education programs to a money making machine whose sole criterion for admission was eligibility for federally funded student loans.[14][47]

In 2014 the Department of Education'sOffice of the Inspector Generaldemanded records from the school and Apollo Group going back to 2007 "related to marketing, recruitment, enrollment, financial aid, fraud prevention, [and] student retention".[48]In the same year, Arthur Green, a former UoPX enrollment advisor, sued the school and claimed that it had violated the USFalse Claims Act.According to Green, he was fired for uncovering billions of dollars in fraud.[49][50]Five years later, the case was dismissed in 2019 after the US Department of Justice underWilliam Barrdecided not to take the case and the records were sealed.[51]

In 2014, UoPX partnered with 47historically black colleges and universitiesto offer UoPX classes that transfer to these institutions.[52]142,500 students enrolled on August 31, 2016,[53]and 119,938 during the 2016–17 school year.[citation needed]During this time, the university continued to spend tens of millions of dollars on marketing and advertising, including $27 million on internet paid search advertising.[54]TheBrookings Institutionreported that UoPX spent $76 million on advertising in 2017.[55]

From 2009 to 2015, University of Phoenix received an estimated $1.2 billion of federal money issued through the G.I. Bill. The university enrolled almost 50,000 such students in 2014, twice as many as any other institution.[56]

In October 2015, theDepartment of Defensesuspended the school's ability to recruit on U.S. military bases and receive federal funding for educating members of the U.S. military.[57]After protest from senatorsJohn McCain,Jeff Flake,andLamar Alexander,the suspension was lifted in January 2016.[58][59]

TheFederal Trade Commission(FTC) began investigating the university in 2015 in regards to an advertising campaign it ran from 2012 to 2014.[60][61]On December 10, 2019, UoPX agreed to pay a settlement of $191 million related to charges that it recruited students usingmisleading advertisements.[61]NPRreported the amount included $50 million in cash (which was later distributed as checks to more than 100,000 former students),[62][63]as well as a $141 million cancellation instudent debt,though the cancellations "won't affect student borrowers' obligations for federal or private loans".[64]The institution admitted no wrongdoing as part of the settlement, which was at the time the largest FTC settlement against a for-profit school.[61]

In 2015, MarketWatch reported that UoPX students owed more than $35 billion instudent loan debt,the most of any US college at the time.[65]

Between 2010 and 2016, enrollment declined by more than 70 percent[66]amid multiple investigations, lawsuits, and controversies.[67][68][69][70][71]

In 2016, Apollo Education Group shareholders filed a class-action lawsuit against the corporation, arguing that it withheld information leading to large losses in stock prices. Several of the allegations related to UoPX's recruiting of military personnel and veterans.[72][73]

Ownership by Apollo Global Management (2016–present)[edit]

In February 2016, Apollo Group announced its sale to a private investment group comprisingApollo Global Management,the Vistria Group, and theNajafi Companies,for $1 billion. FormerU.S. Department of Educationdeputy secretaryAnthony W. Miller,partner and chief operating officer of Vistria, became chairman.[74]The sale was approved by both the Department of Education and theHigher Learning Commission(HLC).[69][75][76][77][78]In December 2016, the U.S. Department of Education approved of the sale of Apollo Education Group to Apollo Global Management. The company provided a letter of credit for up to $385 million.[79]In February 2017, after the takeover by Apollo Global Management, UoPX laid off 170 full-time faculty members.[80]According to the 2019 academic report, degreed enrollment was 87,400.[81]

In March 2020, theU.S. Department of Veterans Affairs(VA) announced that they had suspended certification forG.I. Billfunds for new students at UoPX, citing a history of deceptive recruiting practices.[82][83]The VA withdrew its threat of sanctions in July 2020.[84]The same year, UoPX received $6.5 million inCARES Actfunding[85]and $7.4 million in the second round of COVID-19 relief funds.[86]In 2020, UoPX began experimenting with micro-campuses, giving the centers a "WeWorkvibe ".[87]

In 2021, Bloomberg reported that Apollo's higher education investment had gained about 50 percent in value: from its $634 million initial investment to $956 million.[88]UoPX also received $3.4 million in aid through theAmerican Rescue Plan.[89]

In 2021, UoPX continued to close campuses, including Atlanta and Salt Lake City.[90]The Phoenix, Arizona campus was the only location accepting new in-person students.[2]UoPX would later announce that only one campus would remain open in 2025.[91]

The University of Phoenix was one of 153 institutions included in student loan cancellation due to alleged fraud. The class action was brought by a group of more than 200,000 student borrowers in 2019, assisted by the Project on Predatory Student Lending, part of the Legal Services Center of Harvard Law School.[92]A settlement was approved in August 2022, stating that the schools on the list were included "substantial misconduct by the listed schools, whether credibly alleged or in some instances proven."[93][94]In April 2023, the Supreme Court rejected a challenge to the settlement and allowed to proceed the debt cancellation due to alleged fraud.[95]

On September 20, 2023, theBiden administrationcanceled nearly $37 million of federal student loan debt for more than 1,200 borrowers who were enrolled at the University of Phoenix between September 21, 2012, and December 31, 2014.[96]

In April 2024, the University of Phoenix and California Attorney GeneralRob Bontaresolved an investigation into UoPX’s use of military student recruitment tactics from 2012 through 2015 via settlement, where the university agreed to pay out $4.5 million in penalties and other fees.[97]

Multiple acquisition proposals[edit]

Apollo Global Management has been attempting to sell the University of Phoenix since 2021.[98]A number of schools and systems were approached, includingTuskegee University,[citation needed]UMass Global,theUniversity of Arkansas System,and theUniversity of Idaho(U of I).[99]

In April 2023, the University of Arkansas System Board voted against the proposed sale.[108]

In May 2023, the University of Idaho announced a deal to acquire the University of Phoenix. The total cost would be $685 million raised through bonds.[109]A new entity was created for the purchase by U of I ultimately named Four Three Education.[110]The Higher Learning Commission approved a "continuation of accreditation" for the school under Four Three Education.[111]TheNorthwest Commission on Colleges and Universities(U of I's accreditors) completed a review of the potential acquisition and continued accreditation, determining that the deal “does not constitute a substantive change” for the University of Idaho.[112]

Idaho Attorney GeneralRaúl Labradorsued the University of Idaho, alleging that the acquisition was being pursued in violation of Idaho's Open Meetings Law. The case was brought to trial and dismissed in January 2024. Labrador appealed the decision, taking the case to theIdaho Supreme Court,with oral arguments scheduled for June 2024.[124]

In March 2024, the Idaho legislature passed a resolution urging the Idaho State Board of Education to overturn its May 2023 vote endorsing the acquisition.[125]Later in the month, Idaho's Senate State Affairs Committee brought SB 1450 to the floor, which intended to restructure Four Three Education into an independent body corporate politic rather than a not-for-profit,[126]but the Idaho Senate narrowly voted the bill down, with 14 yes votes to 19 no votes.[127]After passing the May 31st deadline of the original purchase agreement, both sides agreed to an extension, creating a new end date of June 10, 2025. In the agreement, Phoenix will reimburse the U of I $5 million, covering some of the legal fees related to due diligence of the purchase agreement. A non-exclusivity structure was also agreed upon, where Phoenix would be allowed to either seek a new buyer or undergo an initial public offering during negotiations. If Phoenix does not come to an agreement with U of I by the deadline, the university owes the U of I another $5 million. If Phoenix is bought by another school or seeks an IPO, it agreed to pay the U of I $15 million as a "break-up fee".[128][129]

Academics[edit]

UoPX has anopen admissionspolicy by which most of its undergraduate programs are accessible to anyone with a high school diploma, GED, or their equivalent. Prior to 2010, the university recruited students using high-pressure sales tactics, including assertions that classes were filling fast,[21]by admissions counselors who are paid, in part, based on their success in recruiting students.[130]The university recruits students and obtains financial aid on their behalf,[21]such as theAcademic Competitiveness Grant,Federal Pell Grant,National Science & Mathematics Access to Retain Talent Grant (National SMART Grant),Federal Direct Student Loan Program,Federal Supplemental Educational Opportunity Grant,Federal DirectPLUS Loans,Federal Perkins Loan,and theWounded Warrior Project.[131]In the 2017–18 award year, 51,990 UoPX received the Federal Pell Grant.[132]

Besides postsecondary degree-level programs, the school offerscontinuing educationcourses for teachers and practitioners,professional developmentcourses for companies, and specialized courses of study for military personnel.[133]Students spend 20 to 24 hours with an instructor during each course, and are required to collaborate on learning team projects.[134]

Students have access to class-specific online resources, which include an electronic library of textbooks and other course materials. Some academics and former students argue the abbreviated courses and the use of learning teams result in an inferior education.[16][130]UoPX has been criticized for lack of academic rigor; Henry M. Levin, a professor of higher education atTeachers CollegeatColumbia University,called itsbusiness degreean "MBA Lite", saying "I've looked at [its] course materials. It's a very low level of instruction."[16]The university's "corporate articulation agreements" provide analternative assessmentprogram for people working at other companies to earn college credit for training they have completed at their jobs. To qualify for college credit, students either write an "experiential essay" or create a professional training portfolio,[135]the latter of which is a collection of documents such as transcripts from other schools, certificates, licenses, workshops or seminars.[136]

UoPX has beenregionally accreditedsince 1978 by the HLC. In February 2013, a peer review group recommended to the HLC that the university be put on probation because it "has insufficient autonomy relative to its parent corporation".[137]On May 9, 2013, the Apollo Group filed a report with the Securities and Exchange Commission which stated that the HLC Institutional Actions Council First Committee (IACFC) had recommended to the HLC that the university retain its regional accreditation, but that the university be placed on "notice" for two years. Their concerns centered on the university's governance, student assessment, and faculty scholarship in relation to Ph.D. programs.[138]In July 2015, the HLC removed University of Phoenix from Notice Status.[139]

University of Phoenix has 18 programs with business, healthcare, nursing, counseling and education having programmatic or specialized accreditation. Some individual colleges within University of Phoenix holdspecialty accreditationor are pre-accredited by accrediting agencies that are recognized by theCouncil for Higher Education Accreditation.

  • School of Business – accreditation through theAccreditation Council for Business Schools and Programs(ACBSP) including an Associate of Arts with a concentration in accounting or business fundamentals, a Bachelor of Science in business, a Master of Business Administration and a Doctor of Management.[140]Because UoPX's business programs are not accredited by theAssociation to Advance Collegiate Schools of Business(AACSB), some companies will not provide tuition reimbursement for employees attending the university.[16][141][142][143]
  • College of Education –Master of Arts in Educationfor Elementary, Secondary and Special Education as well as a Master of Arts in Administration and Supervision is accredited by theTeacher Education Accreditation Council.[144]
  • College of Nursing – B.S. and M.S. degree programs are accredited by theCommission on Collegiate Nursing Education.Graduates are eligible to take the National Council Licensure Examination, which is required in order to become a practicing registered nurse.[145]Degrees in programs for medical, public health and health administration professionals are accredited by the Commission on Accreditation of Healthcare Management Education iMaster of Health Administration.[146]
  • College of Social Sciences – The Master of Science in Counseling program in Community Counseling (Phoenix and Tucson campuses only), the Master of Science in Counseling program in Mental Health Counseling (Utah campuses only), and the Master of Science in Counseling program in Clinical Mental Health Counseling (Phoenix and Tucson campuses only) are accredited by the Council for Accreditation of Counseling and Related Educational Programs.[147]

Rankings[edit]

UoPX was ranked 386th out of 391 schools in the 2021Washington Monthlylist of national universities.[148]The university is ranked #331-440 in the 2022 edition of theU.S. News & World ReportNational Universities.[149]

Ownership and leadership[edit]

UoPX is a subsidiary of Apollo Global Management and Vistria Group.[150]The president is Chris Lynne and the chief academic officer is John Woods.[151]Lynne previously worked atArthur Andersen,Education Management Corporation,Northcentral University,andHotChalk.[152]Woods has a PhD in higher education administration from Bowling Green State University.[151]

Student demographics[edit]

According to theCollege Scorecard,the University of Phoenix student body's ethnic composition is 39 percent unknown, 26 percent white, 20 percent black, 11 percent Hispanic, 2 percent multiracial, with 1 percent each for Asian, American Indian/Alaska Native and Native Hawaiian/Pacific Islander as of July 2022.[153]The 2020 Academic Annual Report for UoPX indicated women make up two-thirds of the student body, the average student age is 37, and more than 83 percent of its students are employed while in school.[154]The 2020 report also noted that 21% of the student body were affiliated with the military, of which 41% are women. 26% of 2020 graduates were military-affiliated graduates.[155]

In 2020–21, 1,316 students used Department of Defense Tuition Assistance and 7,380 students used G.I. Bill funds.[156]University of Phoenix has been a partner ofU.S. ArmyUniversity and has had a presence at a few military bases.[157]

Faculty[edit]

The institution depends almost entirely oncontingent faculty:about 97 percent of Phoenix instructors teach part-time, compared to 47 percent nationwide. This reliance on part-time faculty has been criticized by regulators and academic critics. Most of the classes are centrally crafted and standardized to ensure consistency and to maximize profits. No faculty members gettenure.[16][130]Adjuncts earn approximately $1000–$2000 per course.[158]Approximately 21 cents of every tuition dollar is spent on instruction.[159]

According to theIntegrated Postsecondary Education Data System,the student to faculty ratio is 110 to 1 in the Arizona segment.[160]The university reported 76 full-time and 3,143 part-time faculty in its Arizona segment; full-time faculty make up 2 percent of the total faculty.[161]

Student outcomes[edit]

In 2016, a Brookings Institution study estimated University of Phoenix's five-yearstudent loandefault rate at 47 percent.[162]The College Navigator lists University of Phoenix's overall graduation rate at 15 percent.[163]According to the College Scorecard, of student debtors two years into repayment, 32 percent were in forbearance, 28 percent were not making progress, 13 percent were in deferment, 11 percent defaulted, 7 percent were making progress, 5 percent were delinquent, 2 percent were paid in full, and 1 percent were discharged.[164]

Alumni and affiliations[edit]

Main article:List of University of Phoenix alumni

Phoenix alumni in the government sector includeHoward Schmidt,[165]Mary Peters(1994),[166]andBrad Dee(1991).[167]In the private sector, alumni include former MBA Chair at theForbes School of Business & Technologyand radio host Diane Hamilton. In military and law enforcement, alumni includeKirkland H. Donald[168]andHarold Hurtt(1991).[169]FormerMSNBCanchor and a host of NBC'sEarly TodayChristina Brownis also an alumna of the university.[170]

Athletes who have earned degrees from the university includeShaquille O'Neal(2005),[171]Lisa Leslie,[172]Michael Russell(2012),[173]andLarry Fitzgerald(2016). Fitzgerald graduated with a bachelor's degree shortly before his 33rd birthday (he began college in 2002 at theUniversity of Pittsburgh) and was aspokesmanfor UoPX.[174]

Several American policymakers have been affiliated with University of Phoenix and Apollo Education. Formersecretary of the Department of Education,Margaret Spellings,is a member of the Apollo Group Board of Directors.[175]Jane Oates, a former staffer for Senator Ted Kennedy and the Department of Labor, became the Apollo Group's vice president for external relations in 2013.[176]Nancy Pelosi's close friendship with Sperling has been documented by Suzanne Mettler inDegrees of Inequality.[177]University of Phoenix has community partnerships withBoys and Girls Clubs of America,the American Red Cross, and the Junior League.[178][self-published source?]In 2016, University of Phoenix partnered with theASISFoundation to provide scholarships for students studying for security-related degrees. In March 2016, the first ten scholarship recipients were announced.[179]In 2017, the Vistria Group was part of the deal with Apollo Global Management to take over the schools. Vistria included two friends ofBarack Obama:Miller andMartin Nesbitt.[75]In 2019, the Apollo Education Group was the third largest higher education lobby, and has 18 lobbyists at the federal level.[180]In 2021, UoPX demanded that theRepublican Attorneys General Associationrefund a donation of more than $50,000 after the organization was allegedly involved in instigating the2021 United States Capitol attack.[181]

Notes[edit]

  1. ^As of 2022, all campuses but the headquarters in Phoenix are no longer accepting new students.

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