Serve the public in the way they want: Government meetings online and on-demand; automated language and accessibility tools; email and SMS messaging; information hubs optimized for desktop and mobile; and more.
Granicus’ Customer Experience Services combines human-centered strategies with our 330 million-strong opt-in subscriber network to grow your audience and bring them from awareness to action.
See 80% fewer walk-ins, reduce costs, generate revenue, and ensure a better experience for all with digital services like permitting and licensing, public records requests, 311 and service requests, websites, engagement hubs, and online forms.
Provide more relevant government services by engaging and communicating with your community using targeted outreach strategies, two-way feedback channels, and data to create a clear view of who you serve and what they want from their government.
Increase operational efficiency by 25-80%, recover lost revenue streams, and streamline workflows and compliance by automating public records requests, meetings and agenda management, short-term rental compliance, and other complex, time-intensive tasks.
Our government experience solutions bring together technology, services, and data insights to drive better outcomes and impact.
Technology designed to help government create seamless, human-centered customer experiences.
Trusted experience advisors empower governments to design, support, and deliver measurable outcomes.
Better understand your community using insight from our collective 30B+ annual interactions.
The City of Olathe set out to create a digital transformation, but instead, they got a more transparent, informed, and united city. With theGovernment Experience Cloudat the center,Cityof Olathe modernized governmentoperationsfrom top to bottom.
King County Elections knew they wanted to increase Washington’s voterturnout,they justdidn’tknow how. Partnering with theGranicus Experience Group,we worked to increase transparency in the vote-by-mail process, which led to higher turnout in elections.
In the first two years of working withGranicus Experience Group (GXG),Department of Veterans Affairs National Center for PTSD increased subscribers by 275% and increased annual pledge support 400% during PTSD Awareness Month.
Coos Bay wanted a new website, but what they got what an integrated communication platform and engaged users. Through active listening, clients and staffparticipatedin making their digital presence everything they needed.
