‡a
The A-Z of internal communication, c2009:
‡b
inside front cover (Lee Smith) p. 41 (Fellow of the Chartered Institute of Public Relations (CIPR))
‡a
CIPR web site, Aug. 23, 2013
‡b
(Lee Smith FCIPR is a director of Gatehouse, a consultancy specialising in employee communication for service businesses. He is also author of the popular Talking Internal Communication blog)