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Asurion, LLC

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Asurion, LLC

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Asurion, LLC

Sold by

Asurion, LLC

Returns

Eligible for Return, Refund or Replacement within 30 days of receipt

Returns

Eligible for Return, Refund or Replacement within 30 days of receipt

This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. You may receive a partial or no refund on used, damaged or materially different returns.

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Details

ASURION 3 Year Floorcare Extended Protection Plan ($80 - $89.99)

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4.5 3,910 ratings

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$11.99

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Purchase options and add-ons

No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Malfunctions covered after the manufacturer's warranty.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an e-gift card for the purchase price of your covered product. In some instances, we will replace or repair it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion with your Asurion plan order number and we will resend.

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	This Item ASURION 3 Year Floorcare Extended Protection Plan ($80 - $89.99)	Recommendations ASURION 3 Year Floorcare Extended Protection Plan ($30 - $39.99)	dummy ASURION 3 Year Floorcare Extended Protection Plan ($600 - $699.99)	dummy ASURION 3 Year Floorcare Extended Protection Plan ($70 - $79.99)	dummy ASURION 2 Year Floorcare Extended Protection Plan ($80 - $89.99)	dummy ASURION 2 Year Floorcare Extended Protection Plan ($800 - $899.99)
	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control	Try again! Details Added to Cart spCSRF_Control
Price	$11.99	$5.99	$69.99	$9.99	$8.99	$69.99
Delivery	Get itJul 16 - 17	Get itJul 16 - 17	Get itJul 16 - 17	Get itJul 16 - 17	Get itJul 16 - 17	Get itJul 16 - 17
Customer Ratings	4.53,910	4.63,665	4.3370	4.52,715	4.3628	3.910
Value for money	4.4	4.4	4.3	4.4	—	—
Easy to use	4.4	4.4	4.1	4.4	—	—
Giftable	4.2	4.5	4.1	4.2	—	—
Sold By	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC

Looking for specific info?

Product information

ASIN

B07QF513W8

Customer Reviews

4.5 3,910 ratings

4.5 out of 5 stars

Date First Available

April 4, 2019

Manufacturer

ASURION

Warranty & Support

Product Warranty:For warranty information about this product, pleaseclick here

Feedback

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From the brand

Product guides and documents

User Guide (PDF)

Product Description

Customer reviews

4.5 out of 5

3,910 global ratings

How customer reviews and ratings work

Customers say

Customers like the value, service, accessibility and ease of use of the warranty. They mention that it's well worth the money, the claim process is hassle free and that it is simple and fast. Opinions are mixed on quality and performance.

AI-generated from the text of customer reviews

Select to learn more

Ease of use Service Value Accessibility Ease of redemption Performance Quality

49 customers mention "Ease of use"49 positive0 negative

Customers find the process of making a claim with Asurion to be easy. They say it's quick and easy to file a online claim.

"Would recommend it 1000%, Asurion has been great annd issuper easy to use- I always buy it! "Read more

"Simpleand quick with positive results! "Read more

"I love my handheld shampooer!Worked great easy to assembleand lightweight.... "Read more

"They are ultra fast andno fuss."Read more

27 customers mention "Service"27 positive0 negative

Customers are satisfied with the service provided by the warranty company. They mention that the response time is very timely, the claim was handled promptly, and the issue was resolved fast. They also appreciate the hassle-free claims and the fast reimbursement.

"Simple andquick with positive results!"Read more

"They areultra fastand no fuss. "Read more

"Issue resolved fastand easy "Read more

"...Claims are hassle free, andreimbursement is fast!"Read more

21 customers mention "Value"21 positive0 negative

Customers appreciate the value of the warranty. They say it's a good investment, worth the price, and a low-risk, high-reward policy.

"Good priceto keep my steam mop covered. "Read more

"Great productand the price is right "Read more

"Definitelyworth the priceI paid for the coverage. The process was simple and quick. "Read more

"Purchasing this protection gives me peace of mind. Great coverage,great value."Read more

8 customers mention "Accessibility"8 positive0 negative

Customers find the warranty easy to use and file a claim. They also say the claim process is hassle-free and reimbursement is fast.

"Asurion waseasy to access,gave clear instructions for returning items and provided labels and where to drop of the item needing a return.... "Read more

"...Cordless vacuums are notorious for this!Claims are hassle free,and reimbursement is fast! "Read more

"...It waseasy to file a claim onlineand I heard back from them promptly.... "Read more

"Highly recommended.Easy claims"Read more

4 customers mention "Ease of redemption"4 positive0 negative

Customers find the warranty easy to redeem. They say it's easy to get the item replaced without any hassle. Customers also mention that the warranty is very reliable and provides quick repairs or replacements.

"easy to get item replacedwithout any hassle "Read more

"...this company when it's offered to a device.very reliable,quick repairs or replacement.I like them very much. "Read more

"Warrenty waseasy to redeem... "Read more

"Quick and easy replacementwhen the unit failed... "Read more

33 customers mention "Performance"13 positive20 negative

Customers are mixed about the performance of the warranty. Some mention that it works better than expected, is swift and efficient, and worth the money. However, others say that it stopped working properly about a year after purchase. Some say that the vacuum stopped working, the carpet cleaner stopped working and the soapy water dispenser stopped working.

"I liked the product but itstopped working properly,but you handled the problem and I thank you "Read more

"...and looking forward to receiving my new one on monday they werevery efficientand trustworthy they gave no excuses what so ever I do want to say it... "Read more

"...What kind of a picture would that be when a vacuum cleanerwill no longer turn onand stops sucking?!... "Read more

"This little vacuumdoes a great job!We have LVP flooring and it gets dusty. It is hard to pick up with a broom.... "Read more

22 customers mention "Quality"15 positive7 negative

Customers are mixed about the quality of the warranty. Some mention that it provides good protection, performance, and value, while others say that it went bad and broke within a year of purchase.

"...to receiving my new one on monday they were very efficient andtrustworthythey gave no excuses what so ever I do want to say it is a great thing to... "Read more

"Protection performance quality value.All of the above. Recommend this product highly. "Read more

"...issue, is where the hose meets the end of the handheld attachment,it tore.... "Read more

"Our product stopped steaming after 2 years and thewarranty worked.We received a gift card for the price we paid and bought it again from Amazon. "Read more

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Top reviews from the United States

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Love this service!

Reviewed in the United States on July 2, 2024

Verified Purchase

Would recommend it 1000%, Asurion has been great annd is super easy to use - I always buy it!

Helpful

Josh Swope

Pain free process

Reviewed in the United States on June 5, 2024

Verified Purchase

Simple and quick with positive results!

Helpful

Pedro J Rodriguez

Great value

Reviewed in the United States on May 9, 2024

Verified Purchase

I order an allergy vacuum for my mother and with 2 frenchies always shedding around the house she uses the vacuum a lot in the last 6 month. Eventually one of the flaps that helps pick up the trash came loose and starting flapping around very loudly. She loves this vacuum so much that we where hoping for a full replacement but we got a gift card so we have a new one on the way

Helpful

Pauline Wylie

You handled my problem with no hassle

Reviewed in the United States on June 19, 2024

Verified Purchase

I liked the product but it stopped working properly, but you handled the problem and I thank you

Helpful

Sarah

Hose brittle

Reviewed in the United States on April 30, 2024

Verified Purchase

I love my handheld shampooer! Worked great easy to assemble and lightweight. The only issue, is where the hose meets the end of the handheld attachment, it tore. It seems like it needs to have a swivel or something, so the hose has more moveability. Other than that issue, great product.

UPDATE..asurion customer support was helpful, although, they couldn’t replace/fix my shampooer because I got it on sale..they at least sent a egift card for the sale purchase amount. Easy to file claim and fast processing of issue.

One person found this helpful

Helpful

Amazon Customer

Fast Response.

Reviewed in the United States on July 8, 2024

Verified Purchase

I bought this as a protection plan for a vacuum I had purchased back in 2022. Didn't think I would ever need it and forgot about it. One day my vacuum suddenly stopped working. I though I would have to get a new one and pay out of pocket. When I looked up my receipt to find out the model of my vacuum, I saw that I paid for protection on it. I contacted Asurion, they were very nice and helpful. Very fast too, I only answered a few questions and it took less than ten minutes. They resolved the issue with my vacuum. I will definitely purchase their protection plan again. Thank You Asurion!!

Helpful

Camille Jarzembowski

Easy response time.

Reviewed in the United States on May 20, 2024

Verified Purchase

Took out ASURION Protection plan for my floor steamer. A piece broke off and I called Asurion. I did not speak to any robot or pre-recorded messages. I quickly was able to speak with a live person, On a Saturday afternoon. She spoke clearly and I was able to get a credit back to my amazon account.

Helpful

Ron Rogers

Be prepared to easte your life dealing with these people...

Reviewed in the United States on December 21, 2021

Verified Purchase

Assurion was extremely difficult to deal with. Although they claim easy resolution for insured products, the process is anything but. Ultimately I spent over 8 hours on the phone and several hours more on the computer dealing with Assurion.

I would send them the documents they requested only to be told they were inadequate and I needed to send other documents to verify my purchase and ownership. They would evaluate the docs, accept them, then send another email rejecting them and asking for even more documentation. After I sent in the documents and they finally accepted those, they then told me I needed to send photographs of the product (3 angles, the serial number plate and unbelievably - a photo showing what didn't work). What kind of a picture would that be when a vacuum cleaner will no longer turn on and stops sucking?! One person at Assurion told me I would be required to send the product to their headquarters in Nashville, TN.

All of this seems like INTENTIONAL delay designed to frustrate the customer and cause them to give up the pursuit of the claim. Why would Assurion do that? They get to keep more of the money customers paid them. If Amazon won't back their electronic products and prefers to offer inexpensive insurance for purchase instead, they need to make sure the insurance company has integrity, is supportive, and easy to work with. Assurion was constantly moving the goal posts to discourage me from obtaining a refund.

I finally got my purchase refunded but what a hassle and over 10 hours invested between Assurion & Amazon.

7 people found this helpful

Helpful

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