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Robert G. Thompson
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April 2014
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https://www.goodreads.com/bobthompson
Join me in London at Net Promoter Conference Sept 10-11
I’m delighted to announce that I’ll be keynoting at the Net Promoter conference in London on Sept. 10. My session will be about “Customer-Centric Mastery” — focusing on the top three habits (organization behaviors) that drive competitive differentiation. More details here. The speaker lineup is impressive: Aisling Hassell – Head of Global Customer Experience, Airbnb […]
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Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
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published
2014
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“To paraphrase Einstein, insanity is expecting employees to do one thing while rewarding them for doing something else.”
― Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
― Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
“Most companies that win don't have a unique strategy; quite the opposite, they are doing what everyone else is doing but have figured out how to execute better.”
― Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
― Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
“The simple truth is that technology is still a poor substitute for human interaction.”
― Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
― Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies
