Customer Experience Quotes

“Customers want someone just like them, even when it comes to picking a company.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail:Unscrew Yourself From Business Failure

“It feels amazing to know that there is an increased demand for your product, but customer experience and satisfaction are consequential for long-lasting business growth.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail:Unscrew Yourself From Business Failure

“Technology is unavoidable and it’s not about what they feel, it’s about what their customers want.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail:Unscrew Yourself From Business Failure

“The goal is to have customers who appreciate the value your business is selling; and customers who are willing and able to pay for that value.

At Mayflower-Plymouth, we're here to help your business figure this out, and to provide holistic solutions.”
― Hendrith Vanlon Smith Jr

“A customer talking about their experience with you is worth ten times that which you write or say about yourself.”
― David J. Greer, Wind In Your Sails

“Partnership elasticity stretches the relationship so it can breathe, grow, and expand.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“In the world of innovation, wacky wins; logical loses.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“The opportunity to co-create is a gift you give your customer as a way to summon their imagination.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“Access to inside your customer’s imagination comes with learning and discovering together, out loud.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“Frontline decision making approach of an organization determines customer as well as employee experience and can prove to be a competitive advantage.”
― Harjeet Khanduja, How Leaders Decide: Tackling Biases and Risks in Decision Making

“Let your co-creation partnership run free in the wild meadow of originality; it will be fenced in the stable of practicality soon enough.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“Invite your customer to take risks in the pursuit of inspired innovation, and be your customer’s net when they step onto that high wire.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“Help your customer lighten up, let go, kick back, and save perfection for a rare picture day.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“Innovation dances to the sweet sound of a banjo. Banjo behavior makes people want to jump up and join in.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“If the pursuit of customer imagination were a religion, passion would be its hymnal.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“Your being in the middle of your imagination turned on is not like a boardroom; it’s like a candy shop.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“Co-creation partnerships are free-idea zones because they are neighborhoods of acceptance and goodness.”
― Chip R. Bell, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions

“Respecting your customer is the best marketing strategy.”
― Mac Duke The Strategist

“Customer Experience Services

WNS EXPIRIUS, our Digitally Integrated customer experience service Model, leverages a human-assisted design to ensure that digital (technology and analytics) is at our core to simplify processes across domains, deliver superior business outcomes and build customer trust.”
― JenniferShoffner

“Don't think you will always be safe from trials and errors, it will come. Instead, treat your customers well enough that they'll stand behind you in your times of troubles.”
― Olawale Daniel

“My team are not customer service representatives, rather, service excellence providers. Anyone can serve customers, however my team is above and beyond as we only provide excellence in service to customers.”
― Janna Cachola

“A proper, effective and strong cleaning program is often seen as secondary by many businesses. But in many if not most cases, it is the first thing a customer experiences.”
― Brian Bluhm

“You work hard to attract new customers. Why not invest the same effort in retaining them?”
― Frank Sonnenberg, The Path to a Meaningful Life

“Customers who play games should find someone else to play with.”
― Frank Sonnenberg, The Path to a Meaningful Life

“Do you work hard to attract new customers but do little to keep them?”
― Frank Sonnenberg, The Path to a Meaningful Life

“Superfans are created at the intersection of your story and every customer's story.”
― Brittany Hodak, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates

“Don't just close a sale; create a superfan.”
― Brittany Hodak, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates

“Yes, experience is everything. But everything is experience.”
― Brittany Hodak, Creating Superfans: How To Turn Your Customers Into Lifelong Advocates

“Everything we do is in service to people. When we lead, it is to serve our people so they can serve our customers.”
― Janna Cachola

“Waiting to be asked to help, that is helping indeed. Insisting on helping without being told, that is service. Be approaching to be one step ahead”
― Janna Cachola