Service Excellence Quotes

“At the end of the day, our organisations are here for people. We must not only be about product innovations, we must also be about innovation in leadership.”
― Janna Cachola

“In leadership, you gotta love people first. Love the position second.”
― Janna Cachola

“It's okay to have a faulty product, it's not okay to have a faulty customer service. We cannot control engineering issues or weather, but we can control how we serve our guests.”
― Janna Cachola

“Excellence need to start with you.”
― Janna Cachola

“Focus on maintaining relationship with your customers, revenue will look after itself. Not the other way around.”
― Janna Cachola

“Future proof your organisation by prioritizing service excellence and leadership innovation.”
― Janna Cachola

“Competency is required,
Proficiency is expected.
Excellence is uncommon,
Aim for that.”
― Janna Cachola

“We are not rehearsed, We are prepared
We are not fake, We are polished.”
― Janna Cachola

“As a leader, my job as a CEO is Culture + Excellence Officer. My team are proffessionals, they know their job. I just maintain culture and drive excellence.”
― Janna Cachola

“Businesses have to stop thinking like a companies or corporations, we have to start thinking like customers. People is always the purpose for our business”
― Janna Cachola

“Too many leaders with business acumen and not enough people acumen.”
― Janna cachola

“Customer service must be non-negotiable in every workplace. Every organisation will come cross customers.”
― Janna Cachola

“The very people executives should look to for innovation are direct customer serving teams. They know exactly what the pain points are.”
― Janna Cachola

“Customer service is vital. How do we turn PAIN points into opportunities for BROWNIE points.”
― Janna Cachola

“As a service excellence provider, I always think about how to turn a customer's pain point into brownie points. Never underestimate the power of any customer transaction”
― Janna Cachola

“I never consider my team just customer service representatives, rather service excellence providers. Anyone can serve customers, however my team is next level as provides excellence in service to customers.”
― Janna Cachola

“My team are not customer service representatives, rather, service excellence providers. Anyone can serve customers, however my team is above and beyond as we only provide excellence in service to customers.”
― Janna Cachola

“Excellence doesn't just happen. Its a practise.”
― Janna Cachola

“Having a strict chain of command blocks ideas and innovation. Not every idea should be a no. It should be on standby.”
― Janna Cachola

“Organisations always want input with creativity and innovation but often have hierarchical control in place.”
― Janna Cachola

“Your team are people, your customers are people. If you want to lead, you have to love people.”
― Janna Cachola

“Real achievers and successful people do not use people to amass resources unto themselves; they use resources to add value to people and improve society.”
― Dele Ola, Pursuit of Personal Leadership: Practical Principles of Personal Achievement

“Customer service is about loving people first, loving your job second.”
― Janna Cachola

“You can do as much leadership development programmes, seminars or workshops, if you don't like people, if you don't love your team, you will not enjoy being leader. Leading is about people and their wellbeing the first foundation to the organisations wellbeing.”
― Janna Cachola

“Waiting to be asked to help, that is helping indeed. Insisting on helping without being told, that is service. Be approaching to be one step ahead”
― Janna Cachola

“Excellent service is both Solid S.O.P. with out-of-the-box empathy and care.”
― Janna Cachola

“Great service is not just about what we can fulfil. It's also about giving space and dignity for customers to decide how they want to be served.”
― Janna Cachola

“A place of worship must be the first place a person should experience customer service excellence.”
― Janna Cachola

“Balance business acumen with customer acumen.”
― Janna Cachola

“Service excellence must start from the church.”
― Janna Cachola