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Zoe Wood

Zoe Wood is the Guardian's consumer affairs correspondent.Follow her on Twitter

August 2024

  • Roast bone marrow and parsley salad

    London restaurant St John offers its ‘nose-to-tail’ food at 1994 prices

    Deal in celebration of 30th anniversary of founding of Michelin-starred pioneer sells out on day of launch
  • a yellow embossed wallet featuring the Aviva logo

    Consumer champions
    Car insurance error took cost to more than £2,000

    General Accident recorded two accidents against his name instead of one, so his policy soared
  • Google offices in the UK but making contact may result in crossed wires.

    Consumer champions
    Google listed my restaurant’s number as its British HQ

    It mistakenly entered all my business details in the search results for ‘How to contact Google in the UK’

July 2024

  • Have you locked your bike? sign warning about bike theft. But the lock can be stolen too.

    Consumer champions
    Insurance won’t pay my stolen bike claim because the lock was stolen, too

  • Woman works indoors at counter with tea leaves

    Sick leaves: tea growers’ climate misery leads to jump in UK prices

  • She sits looking at the device in her left hand

    Liberating and a huge pain: my week with a Nokia ‘dumbphone’

  • Uber Eats Food Delivery Courier cycles across a city square<br>PMG948 Uber Eats Food Delivery Courier cycles across a city square

    Consumer champions
    Uber Eats has failed to deliver after a £19,000 fraud

  • Money hacks
    Repair or replace? How to get the best deal on fridges, dishwashers and washing machines

  • Consumer champions
    Debt collectors are chasing my 84-year-old mother over a water bill

  • Low alcohol sales boom ahead of Euros final

  • England’s pubs prepare to pull 10m extra pints on Euros final day

  • Trader recommendation websites must vet firms, says watchdog

  • Consumer champions
    Our car was no longer driveable after valet parking at Gatwick

  • Consumer champions
    Sparks fly as M&S says no to a plastic loyalty card

June 2024

  • HMRC tax letter heading surrounded by UK currency

    Number of UK income tax payers leaps by 4.4m in three years due to threshold freeze

  • A woman searches through tons of used clothes in the Atacama desert in Chile

    John Lewis clothing range aims to ‘minimise waste and maximise longevity’

  • A nursery teacher plays with three young children around a low table

    Tax giveaways, rent caps and childcare: what the manifestos would mean for your finances

  • A paper application to grant probaate.

    Consumer champions
    My husband died, and now I can’t access our savings or sell our house

  • ‘Bridgerton universe’ has added £275m to UK economy, says Netflix

  • Crochet shakes off stuffy old image to become fashion’s freshest DIY trend

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