Sarah lost her savings to a ‘money mule’ scam. She says Australia’s big banks have brushed her off
Consumer groups say the only way the corporate sector will adequately tackle Australia’s ‘scam epidemic’ is if they are held financially liable for losses
My speakers don’t work properly and Apple won’t provide a refund. What are my entitlements?
You have a right to return the product if you think it’s faulty, says policy expert Kat George – but it will take some time and effort to claim your refund
UK tech startup raises £5m to prevent dangerous mould in social housing
Switchee aims to protect health and cut bills by installing its technology in 1m homes
Consumer champions
Wimbledon’s service was at fault over ticket name change
I wanted to treat my mother-in-law, who has waited 80 years to visit the tournament