News
18 Jul 2024
New Monitoring Report of IFC’s Response to Eight Compliance Investigations
New Monitoring Report of IFC’s Response to Eight Compliance Investigations
News
18 Jul 2024
Partnering to Increase Access to Remedy and Accountability in Africa
Partnering to Increase Access to Remedy and Accountability in Africa
Our Mandate
We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
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How We Work
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
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Dispute Resolution
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
Compliance
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
Advisory
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.
General
21 Jun 2024
Independent Review of CAO Approach to Responding to Concerns of Threats and Reprisals
Independent Review of CAO Approach to Responding to Concerns of Threats and Reprisals
Advisory
21 Dec 2023
Responsible Exit: Insights from CAO Cases
Responsible Exit: Insights from CAO Cases